45 Ratings
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Score 7.6 out of 100
8 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

CA Workload Automation

CA Workload Automation is well suited for firms having to manage and monitor multiple applications operating in multiple environments. and having SLA requirements. CA Workload Automation is less appropriate and not cost-effective for non-critical applications and/or jobs. CA Workload Automation is ideal for companies that require reliable and stable Production support for their business critical jobs to finish on time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Workload Automation

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.6
Multi-platform scheduling
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.8
Central monitoring
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.5
Logging
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.8
Alerts and notifications
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.8
Analysis and visualization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.3
Application integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.7

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

CA Workload Automation

  • All batch jobs can be monitored from one dashboard.
  • Provides detailed error logs.
  • We have developed packages to invoke OIC integrations through Autosys.
  • Notifications is a good feature when job fails or runs beyond cutoff time.
Krishnamurthy Venkateshappa | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

CA Workload Automation

  • Monitoring of front-end websites.
  • More utilization insights if possible.
  • Customer service via chat in the future if possible.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

CA Workload Automation

No score
No answers yet
No answers on this topic

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

CA Workload Automation

CA Workload Automation 9.0
Based on 1 answer
Very happy!
Krishnamurthy Venkateshappa | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

CA Workload Automation

CA Workload Automation 8.3
Based on 3 answers
It would be great if customer chat experience is also readily available.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

CA Workload Automation

We selected CA Workload Automation for the ease of integration and less time to setup. It has less overhead to manage the application and is a very robust application.
Arnab Mukherjee | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

CA Workload Automation

  • CA Workload Automation has improved SLA by 50%.
  • CA Workload Automation has reduced job failures by 60%.
  • CA Workload Automation has improved staff productivity and problem resolution.
  • CA Workload Automation has improved application availability.
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Workload Automation

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
CA Workload Automation
8.3

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
CA Workload Automation

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
9.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CA Workload Automation
8.3

Add comparison