What users are saying about
2 Ratings
2 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Brad Tharp | TrustRadius Reviewer

Glance

It is an easy solution to add on top of your existing stack and can be deployed relatively easily. Unlike Skype, Teams, or Hangouts, it is not dependent on other pieces of technology to work. It is a great standalone application. Support is very helpful when needed.This application would not be a good fit if your organization is trying to consolidate your technology stack. It provides redundant features of software you may already own.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Acquire.io
Glance
9.0
High quality audio
Acquire.io
Glance
9.0
High quality video
Acquire.io
Glance
9.0
Low bandwidth requirements
Acquire.io
Glance
9.0
Mobile support
Acquire.io
Glance
9.0

Screen Sharing

Acquire.io
Glance
10.0
Desktop sharing
Acquire.io
Glance
10.0

Online Meetings / Events

Acquire.io
Glance
10.0
Record meetings / events
Acquire.io
Glance
10.0

Online Events Security

Acquire.io
Glance
7.0
User authentication
Acquire.io
Glance
7.0

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Brad Tharp | TrustRadius Reviewer

Glance

  • Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
  • The ability to customize our support domain makes it an easy address to verbally give the customer.
Anonymous | TrustRadius Reviewer

Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
Brad Tharp | TrustRadius Reviewer

Glance

  • It would be nice to have a calendar plug-in that provides meeting details to the client.
  • While meetings are easy to start, having the ability to loop in a 3rd party into the same meeting would be nice.
Anonymous | TrustRadius Reviewer

Support Rating

Acquire.io

Acquire.io 9.0
Based on 1 answer
They are very responsive to inquiries, and quickly make product changes when asked.
Brad Tharp | TrustRadius Reviewer

Glance

Glance 10.0
Based on 1 answer
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Brad Tharp | TrustRadius Reviewer

Glance

Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Anonymous | TrustRadius Reviewer

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Brad Tharp | TrustRadius Reviewer

Glance

  • Our customers are very happy with the ease of the application.
  • Pricing can be a bit high. It helps to ask for a pricing review every once in a while.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Acquire.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Glance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Add comparison