What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 9 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Brad Tharp | TrustRadius Reviewer

Glance

Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Acquire.io
Glance
8.6
High quality audio
Acquire.io
Glance
9.0
High quality video
Acquire.io
Glance
9.0
Low bandwidth requirements
Acquire.io
Glance
7.5
Mobile support
Acquire.io
Glance
9.0

Screen Sharing

Acquire.io
Glance
10.0
Desktop sharing
Acquire.io
Glance
10.0

Online Meetings / Events

Acquire.io
Glance
10.0
Record meetings / events
Acquire.io
Glance
10.0

Online Events Security

Acquire.io
Glance
8.6
User authentication
Acquire.io
Glance
7.8
Participant roles & permissions
Acquire.io
Glance
9.0
Confidential attendee list
Acquire.io
Glance
9.0

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Brad Tharp | TrustRadius Reviewer

Glance

  • Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
  • The ability to customize our support domain makes it an easy address to verbally give the customer.
Anonymous | TrustRadius Reviewer

Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
Brad Tharp | TrustRadius Reviewer

Glance

  • We would like more reporting features and more granularity with what we see.
  • We would like to schedule our own reports.
  • We would like more control over the user templates.
Anonymous | TrustRadius Reviewer

Support Rating

Acquire.io

Acquire.io 9.0
Based on 2 answers
They are very responsive to inquiries, and quickly make product changes when asked.
Brad Tharp | TrustRadius Reviewer

Glance

Glance 10.0
Based on 2 answers
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Brad Tharp | TrustRadius Reviewer

Glance

Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Anonymous | TrustRadius Reviewer

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Brad Tharp | TrustRadius Reviewer

Glance

  • Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
  • The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
  • Overall, this has helped our team managers train their teams on the product more efficiently.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Acquire.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Acquire.io Editions & Modules

Additional Pricing Details
When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

Glance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Glance Editions & Modules

Edition
Lite$19.001
Professional$35.001
  1. per month
Additional Pricing Details

Rating Summary

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