Act! CRM vs Nimble | TrustRadius

What users are saying about

Score 6.4 out of 10

Based on 53 reviews and ratings

Score 8.9 out of 10

Based on 92 reviews and ratings

Feature Rating Comparison

Act! CRM

Nimble

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Act! CRM

Nimble

Case management

Call center management

Help desk management

Act! CRM

Nimble

Lead management

Email marketing

Act! CRM

Nimble

Task management

Billing and invoicing management

Reporting

Act! CRM

Nimble

Forecasting

Pipeline visualization

Customizable reports

Act! CRM

Nimble

Custom fields

Custom objects

Scripting environment

API for custom integration

Act! CRM

Nimble

Single sign-on capability

Role-based user permissions

Act! CRM

Nimble

Social data

Social engagement

Act! CRM

Nimble

Marketing automation

Compensation management

Act! CRM

Nimble

Mobile access

Pros

Lots of fields for adapting the software to your own requirements.
Excellent tracking of activities/details in sales pipeline process.
Excellent robust reporting to provide a very clear picture of prospecting activities.
Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.

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Laurence Sarner

President

Sarner FinancialAccounting, 1-10 employees

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Importing contacts in the CRM is very much consist of easy steps.
It allows me to create, edit and view contacts records anywhere from the web.
It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
it is playing an excellent role in managing our all relations.

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Margaret turner

Business Development Manager

Lee Hecht HarrisonManagement Consulting, 1001-5000 employees

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Cons

Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.

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Verified User

C-Level Executive in Corporate

Computer Software Company, 1-10 employees

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Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.

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Client Account Executive

ZetentaMarketing & Advertising, 11-50 employees

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Likelihood to Renew

Act! CRM 1.0

Based on 2 answers

There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people

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Verified User

C-Level Executive in Corporate

Computer Software Company, 1-10 employees

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Nimble 8.3

Based on 2 answers

It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately

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VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

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Usability

Act! CRM 1.3

Based on 4 answers

ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.

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Verified User

Director in Other

Wholesale Company, 1-10 employees

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Nimble 8.6

Based on 17 answers

The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.

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Verified User

Engineer in Information Technology

Financial Services Company, 10,001+ employees

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Support Rating

Act! CRM 5.2

Based on 14 answers

Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.

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Verified User

Program Manager in Marketing

Paper & Forest Products Company, 1-10 employees

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Nimble 8.6

Based on 18 answers

It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.

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Master of Busines Administration

SSDIGITALCOMarketing & Advertising, 201-500 employees

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Implementation Rating

Act! CRM 1.0

Based on 3 answers

Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.

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Chairman Emeritus

Maine Coalition to Fight Prostate CancerNon-Profit Organization Management, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.

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Business Development

Aurum CapitalInvestment Banking, 1-10 employees

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Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.

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President/CEO

1st Call Interactive Marketing, Inc.Marketing and Advertising, 1-10 employees

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Return on Investment

ACT! pays for itself by keeping me organized.
I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
ACT! enables me to search for information as well as contacts.

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Mary Westheimer

Business Manager

Kevin Caron Studios, L.L.C.Arts & Crafts, 1-10 employees

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Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.

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The Client Orchardist

The Client OrchardistManagement Consulting, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Act! CRM Editions & Modules

On-premise Edition

Act! Premium - Basic	$37.50¹
Select - Extra Features	$79¹
Complete - Extra Features	$199¹
Advanced - Extra Features	$399¹

per user, per month (billed annually)

SaaS Edition

Essentials	$22¹
Standard	$40¹
Expert	$55¹

per user, per month

Additional Pricing Details

For SaaS version, discount available for annual subscription.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nimble Editions & Modules

Edition

Business	$19.00¹

Per User Per Month

Additional Pricing Details

—

Rating Summary

Act! CRM

Nimble

Act! CRM

Nimble

Act! CRM

Nimble

Act! CRM

Nimble

Act! CRM

Nimble

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