What users are saying about

Timely

3 Ratings

Acuity Scheduling

28 Ratings
Score 9.3 out of 101

Timely

3 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

Acuity Scheduling

I recently coached one of my clients to become an online personal trainer and highly recommended Acuity Scheduling to that person. They are using it and loving it! Anyone who runs a small, one-on-one, client/services business can benefit from using this software. ESPECIALLY if they also use Facebook, Instagram, Squarespace, or any website to drive appointment bookings.
Reagan Baird Edwards profile photo

Timely

Hairdressers or massage salons, the places where they are too busy to take an appointment via the phone effectively. Places with high pace client walkthrough and multiple staff members. Timely is perfect for environments like that as it would assist in automating a huge part of the admin processes.In my experience using it for high-value services, [it has] proven to be a sales killer due to two main reasons: 1) Booking process taking so long, that a lot of clients change their mind or just call, as for the money that they are saying they are expecting better service. 2) Shows price only at the end of the process, which clients don't like, they want to know price upfront.
Nick Dorogavtsev profile photo

Pros

  • Acuity Scheduling gives me the ability to customize my client's view of my scheduling page.
  • Acuity Scheduling syncs with my Google calendar to block off times I'm unavailable and sends new appointments to my Google calendar, as well.
  • Acuity Scheduling gives my clients the option to pay for their sessions right there within the website.
  • Acuity Scheduling integrates with Squarespace, Facebook, and Instagram - all vital parts of my business and ministry.
Reagan Baird Edwards profile photo
  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
Nick Dorogavtsev profile photo

Cons

  • The user interface could use a bit of an update within the backend of the website.
Reagan Baird Edwards profile photo
  • Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
  • Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
  • Event/Class booking does not allow you to book more than 1 ticket at the time
Nick Dorogavtsev profile photo

Likelihood to Renew

Acuity Scheduling9.0
Based on 2 answers
We like it so far but haven't had customers schedule yet so it needs to be proven in real time.
Michele Moore profile photo
No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling10.0
Based on 1 answer
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Support

Acuity Scheduling7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

This is the first software of its type that I have used at work.
Andrea Cross profile photo
  • Calendly does not have Xero integration (was a deal killer for us), Timely Does.
  • Calendly does have much nicer booking process, compared to Timely.
  • Calendly does not have Google Calendar Integration (was a deal killer for us), Timely Does.
  • Calendly does have GoToMeeting integration which was very attractive.
Nick Dorogavtsev profile photo

Return on Investment

  • Acuity has helped us control our schedule better.
  • It makes it easy for us to see stats and plan for the future.
  • It helps keep us organized as a team.
Andrea Cross profile photo
  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
Nick Dorogavtsev profile photo

Pricing Details

Acuity Scheduling

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Timely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details