Acumatica vs. Global Shop Solutions ERP

Coming from Sage, when you have to post financial data, it locks the system. Acumatica, there is no delay, there is no downtime. Dashboards. My CEO recently asked me, "I really want to see what our top customers are and what markets that they're spending the most money in." Acumatica had that widget already prepared for me.

Incentivized

We have already met with three companies in our region and hosted them for several hours to see how we utilize Global Shop Solutions ERP in our daily work. This speaks to our satisfaction with the software, as well as our ongoing commitment to the notion that if you want to learn something well, learn to teach it. We have a great group of users here who participate in the weekly Friday Features and who try to utilize all of the modules to their full effect to benefit not only individual workflows, but to help the entire company output. It is well suited in our experience for manufacturing. That is the only scenario where we have experience or where we feel we can make a judgement call.

Incentivized

• Real-time access to financials across firm's locations in India for better in-house sales, cost and financial health analysis
• The tool is great with respect to the creation of dashboards and KPI reporting to get visual picture of profitability and cash flow metrics across projects

Incentivized

• The CRM has really advanced and allows us to track the efforts of our sales staff, as well as identify trends. We are heavily using this system to track our sales team's progress and utilize the events, opportunities and to-do tasks as well as identifying the customer history all in one spot.
• Supply and Demand section is used by pretty much everyone. This allows us to identify what is on-hand and the history of the parts' use. It is easy to follow and make changes.
• Order Entry allows us to track all orders in an easy fashion. This is very straightforward and simple to use.

Incentivized

• Mass updating existing BOMs or Production Order Details. For larger orders, especially if many things need to be changed it can take a painstakingly long time to update each production order one-by-one.
• The product configurator is too flat, we definitely need nested configurations that can capture variable subassemblies.
• Accounting has room for improvement, I don't really like the idea of SO Invoices living in a separate spot until they are Released. I have had complaints from our accounting personnel since they have to leave the "Accounting World".

Incentivized

• When releasing new screens, they are not complete and you end up using the legacy screens instead of fully integrating to a new screen
• when they release hot patches, we usually end up with more things to fix and were fixed in the hot patch.

Incentivized

It is a flexible system that is very flexible and is easy to use. It will also be able to scale as the company grows. Frankly, we have invested too much time to walk away from it now and the initial phase is going well

Incentivized

Only reason is because when teaching our departments how to use, it takes them a long time and multiple requests about where things are located... as IT team, I can navigate easily, end users like accountants and shipping, it's a tiny bit cumbersome, but I believe ModernUI will resolve

Incentivized

I would rate Global Shop Solutions ERP’s overall usability an 8 out of 10. The system is very capable and flexible once properly configured, but it does have a learning curve and some parts of the interface and navigation can feel a bit dated or complex for new users. Overall, after initial training and setup, it supports daily work efficiently and reliably, which is why it deserves a high score

Incentivized

It's always available.

there have been some performance issues

Incentivized

We recently switched VARs and it has made a world of difference! Our new VAR actually is proactive to various situations versus being reactive to events that have happened. They are accessing how we are using the modules and suggesting better more efficient ways!

Incentivized

Very helpful for end users

Incentivized

Online training has gone away. Need to bring back the webinars. Live webinars are so benficial to training new employees.

Incentivized

I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

Incentivized

Acumatica's flexibility, user interface, reporting, customizable system, data imports, Power BI integrations, exportable reports, and connections to other systems make it a stand-alone ERP solution. Finding another system capable of doing this would be a good find. Head above the others. In-system emailing. Import/export of data to and from anywhere.

Incentivized

This works the best for a manufacturing business. Any other type of business, I would look to other products.

Incentivized

No, annual invoices are fine. I do like that unlimited users are included.

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.

• I feel like I am not using it to it's potential and it's frustrating to know that it can do more than I am able to use and more help with that would be great
• The implementation was a lot of customize building and I felt like some of it could have been built by my partner rather than having them sit and watch me enter a bunch of stuff, especially when a lot of it was over my head in understanding

Incentivized

• See instantly all information for part number, sales history, customer info, makes phone calls easy instead of having to say, let me look into that and get back to you
• Save money on purchasing goods, see history, now inventory levels, helps make sure we don't run out of items

Incentivized