What users are saying about

Aderant Handshake

1 Ratings
Score 7 out of 101

Google Search Appliance

11 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

Aderant Handshake

The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you.
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Google Search Appliance

The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.
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Pros

  • The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially.
  • Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services.
  • Knowledgebase - How to's and software.
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  • The GSA is able to organize collections of content in many different permutations, based on your needs.
  • The logs of searches and served results can offer insights into what visitors/customers are seeking, and whether they're finding what they need.
  • Default front-ends are relatively easy to set up - if they meet your needs.
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Cons

  • Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve
David Tobin profile photo
  • It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
  • The administrator interface is far from easy to use.
  • There is a significant learning curve for new users.
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Alternatives Considered

None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit.
David Tobin profile photo
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Return on Investment

  • Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive.
David Tobin profile photo
  • The GSA was not cheap. At all.
  • There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
  • That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.
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Pricing Details

Aderant Handshake

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Search Appliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details