What users are saying about
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Top Rated
554 Ratings
Top Rated
139 Ratings

Adobe Analytics

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Top Rated
554 Ratings
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Score 8 out of 100
Top Rated
139 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Adobe Analytics

[Adobe Analytics] is best suited for digital analytics like web analytics and customer journey. It can handle a tremendous amount of data and the beauty of being online it will work faster than any other web analytics tool. Dashboards and reports are super easy to create with the drag and drop functionality.
Saurav Khawas | TrustRadius Reviewer

Heroku Platform

Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform-as-a-Service

Adobe Analytics
Heroku Platform
8.6
Ease of building user interfaces
Adobe Analytics
Heroku Platform
8.7
Scalability
Adobe Analytics
Heroku Platform
9.6
Platform management overhead
Adobe Analytics
Heroku Platform
8.2
Workflow engine capability
Adobe Analytics
Heroku Platform
8.4
Platform access control
Adobe Analytics
Heroku Platform
8.2
Services-enabled integration
Adobe Analytics
Heroku Platform
9.0
Development environment creation
Adobe Analytics
Heroku Platform
9.1
Development environment replication
Adobe Analytics
Heroku Platform
8.9
Issue monitoring and notification
Adobe Analytics
Heroku Platform
7.8
Issue recovery
Adobe Analytics
Heroku Platform
8.4
Upgrades and platform fixes
Adobe Analytics
Heroku Platform
8.7

Pros

Adobe Analytics

  • Adobe Analytics makes it very easy for anyone to quickly get in and get the information that they are looking for and pull a report if necessary.
  • Adobe Analytics allows us to tag thousands of events that we want to track and then see the data that is tracked based on these events. The set up is lengthy, but incredibly worth it once completed.
  • The audience segmentation tools in Adobe Analytics are great. We are able to get an incredibly detailed view of our customers and how they interact with our brand across our many channels.
Anonymous | TrustRadius Reviewer

Heroku Platform

  • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
  • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
  • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
Anonymous | TrustRadius Reviewer

Cons

Adobe Analytics

  • Good array of visualization options but can have more customization for some common use cases
  • The log in process takes too much time sometimes and has scope for improvement
  • The behavior flow report needs to be in a more readable format and should have some more options to customize
Nidhal Firoze | TrustRadius Reviewer

Heroku Platform

  • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
  • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
  • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
Ben Gelsey | TrustRadius Reviewer

Likelihood to Renew

Adobe Analytics

Adobe Analytics 7.7
Based on 40 answers
We've found multiple uses for Adobe Analytics in our organization. Each department analyzes the data they need and creates actionables based off of that data. For E-Commerce, we're constantly using data to analyze user engagement, website performance and evaluate ROI.
Natasha Watts | TrustRadius Reviewer

Heroku Platform

Heroku Platform 9.5
Based on 6 answers
Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
Mark Hutter | TrustRadius Reviewer

Usability

Adobe Analytics

Adobe Analytics 8.2
Based on 22 answers
I am relatively new to Adobe Analytics (less than 1 year of use), and it has been a short period for ramp-up. The most complicated part is on the business side - understanding how my company has set up the deployments and figuring out how each sites differ in what is being measured.
Anonymous | TrustRadius Reviewer

Heroku Platform

Heroku Platform 9.1
Based on 17 answers
Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for?The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
David Hart | TrustRadius Reviewer

Reliability and Availability

Adobe Analytics

Adobe Analytics 9.0
Based on 10 answers
Adobe SiteCatalyst has a good up-time track record, but there are cases in which the interface reports a "Network Acceleration" issue, which can be frustrating. There are also times when data can be "latent" for customers, but most of these cases are due to spikes in traffic or temporary server issues.
Anonymous | TrustRadius Reviewer

Heroku Platform

Heroku Platform 8.0
Based on 2 answers
Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
David Hart | TrustRadius Reviewer

Performance

Adobe Analytics

Adobe Analytics 8.5
Based on 8 answers
The speed with which visualizations and data sets are returned within the tool and or data warehouse can be dissapointing.
Jonathon Frampton | TrustRadius Reviewer

Heroku Platform

Heroku Platform 9.0
Based on 2 answers
The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
David Hart | TrustRadius Reviewer

Support Rating

Adobe Analytics

Adobe Analytics 6.8
Based on 49 answers
I give the rating of a 4 just because it seems more like a process that is failing. Any time I have put a request in, they have taken days, sometimes weeks, to get back to me and even then, the issue may still persist. I believe this is the biggest weakness of the Adobe Analytics tool and has a lot of room for improvement.
Nathan Normand | TrustRadius Reviewer

Heroku Platform

Heroku Platform 8.6
Based on 38 answers
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
Anonymous | TrustRadius Reviewer

In-Person Training

Adobe Analytics

Adobe Analytics 3.6
Based on 3 answers
It was a one-day training several years ago that cost the organization several thousand dollars. There were only about 10 people in the training class. Adobe tried to cram so much information into that one-day class that none of our users felt like they really learned anything helpful from the experience. Follow-up training is too expensive
Nicholas Dragon | TrustRadius Reviewer

Heroku Platform

No score
No answers yet
No answers on this topic

Online Training

Adobe Analytics

Adobe Analytics 8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
Anonymous | TrustRadius Reviewer

Heroku Platform

Heroku Platform 6.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Adobe Analytics

Adobe Analytics 7.0
Based on 17 answers
I can't say that the implementation of this product went much different than the implementation of just about any other product within the cloud. Granted there were times that things crawled to a slower pace because of the program, knowledge of the program, and connectivity. But these are all issues that one would expect when rolling out a release of a new cloud-based product.
Anonymous | TrustRadius Reviewer

Heroku Platform

Heroku Platform 9.0
Based on 6 answers
Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
Willian Molinari | TrustRadius Reviewer

Alternatives Considered

Adobe Analytics

While both platforms are powerful, the biggest differences that impact me in comparison are: Adobe Analytics is less user-friendly (has a steeper learning curve and requires more ongoing research), and it is much more expensive than Google Analytics (which is free). But one area where I prefer Adobe Analytics is in customer support, though that feature is lacking as support can be slow to respond.
Liz Wade | TrustRadius Reviewer

Heroku Platform

Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
Jonah Dempcy | TrustRadius Reviewer

Return on Investment

Adobe Analytics

  • The ability to segment, classify data coming from different sources for making decisions that are not driven by just your marketing intuition but concrete insights.
  • I can aggregated statistics on an almost endless number of variables while still being able to dive deep and isolate individual pieces of content that may or may not be helping the webpage's overall statistics.
Anonymous | TrustRadius Reviewer

Heroku Platform

  • Heroku allowed us to get up and running fast. Deployment was really easy and connecting to our codebase was, too. The deployment integration with GitHub is pretty slick.
  • The add-ons provisioning is so simple and the documentation is so thorough that, at least at first, it means you don't have to hire a dedicated devops person to manage this stuff.
  • Heroku has tools that allow the collaborators (those with access to the Heroku dashboard) to be able to quickly and easily do triage from just about anywhere, including your smartphone.
Shannon E. Wells-Mongiovi | TrustRadius Reviewer

Pricing Details

Adobe Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Analytics Editions & Modules

Additional Pricing Details

Heroku Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Heroku Platform Editions & Modules

Edition
Production$25.001
Advanced$250.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Adobe Analytics
8.4
Heroku Platform
9.1

Likelihood to Renew

Adobe Analytics
7.7
Heroku Platform
9.5

Usability

Adobe Analytics
8.2
Heroku Platform
9.1

Reliability and Availability

Adobe Analytics
9.0
Heroku Platform
8.0

Performance

Adobe Analytics
8.5
Heroku Platform
9.0

Support Rating

Adobe Analytics
6.8
Heroku Platform
8.6

In-Person Training

Adobe Analytics
3.6
Heroku Platform

Online Training

Adobe Analytics
8.0
Heroku Platform
6.0

Implementation Rating

Adobe Analytics
7.0
Heroku Platform
9.0

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