What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

CommerceHub

1 Ratings
Score 9 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
CommerceHub
WYSIWYG email editor
Adobe Business Catalyst
2.7
CommerceHub
Dynamic content
Adobe Business Catalyst
8.9
CommerceHub
Ability to test dynamic content
Adobe Business Catalyst
7.3
CommerceHub
Landing pages
Adobe Business Catalyst
6.6
CommerceHub
A/B testing
Adobe Business Catalyst
7.0
CommerceHub
Mobile optimization
Adobe Business Catalyst
8.0
CommerceHub
Email deliverability
Adobe Business Catalyst
8.2
CommerceHub
List management
Adobe Business Catalyst
3.3
CommerceHub
Triggered drip sequences
Adobe Business Catalyst
6.8
CommerceHub

Lead Management

Adobe Business Catalyst
1.9
CommerceHub
Lead nurturing
Adobe Business Catalyst
1.9
CommerceHub
Lead scoring and grading
Adobe Business Catalyst
2.3
CommerceHub
Data quality management
Adobe Business Catalyst
1.5
CommerceHub
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
CommerceHub

Campaign Management

Adobe Business Catalyst
2.5
CommerceHub
Calendaring
Adobe Business Catalyst
2.6
CommerceHub
Event/webinar marketing
Adobe Business Catalyst
2.4
CommerceHub

Social Media Marketing

Adobe Business Catalyst
8.2
CommerceHub
Social sharing and campaigns
Adobe Business Catalyst
7.8
CommerceHub
Social profile integration
Adobe Business Catalyst
8.6
CommerceHub

Reporting & Analytics

Adobe Business Catalyst
7.1
CommerceHub
Dashboards
Adobe Business Catalyst
8.1
CommerceHub
Standard reports
Adobe Business Catalyst
7.1
CommerceHub
Custom reports
Adobe Business Catalyst
6.2
CommerceHub

Platform & Infrastructure

Adobe Business Catalyst
6.3
CommerceHub
API
Adobe Business Catalyst
6.6
CommerceHub
Role-based workflow & approvals
Adobe Business Catalyst
7.1
CommerceHub
Customizability
Adobe Business Catalyst
6.1
CommerceHub
Integration with Salesforce.com
Adobe Business Catalyst
5.5
CommerceHub

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Order searching
  • Shipping
  • Order organization
  • Invoicing
  • Order printing
Travis Weed profile photo

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo
ChannelAdvisor is the only one that is close to what commercehub has to offer and commercehub has a much richer experience and is more user friendly. ChannelAdvisor is clunky and very hard to use.
Travis Weed profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Well you can't really beat consistency throughout an entire family of programs. Adobe in pretty much uncontested in this arena.
  • If you are a designer, you will need these programs at some point. It is a depressing fact, but Adobe has the absolute monopoly in the business. If it is any consolation, they make excellent programs.
No photo available
  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CommerceHub

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details