60 Ratings
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Score 8 out of 101
1 Ratings
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Score 9 out of 101

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst is perfect when you need to create a data driven element for a site. The Web Apps element is great and not something other hosted CMS systems have. It is also a good product when someone wants to make use of multiple modules in one place such as having your website, CRM, online store and email marketing in one place. BC is fine for small sites, but is a bit over complicated and over-priced for a basic brochure-ware type site without any dynamic features. It also does not allow enough customization for a large enterprise level site with a demanding client. As a hosted solution, it has no ability for server-side development or other customization that might be needed on a very complex custom site.
John Reitz profile photo

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
CommerceHub
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.4
CommerceHub
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
CommerceHub
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.8
CommerceHub
Landing pages
Adobe Business Catalyst (Discontinued)
6.9
CommerceHub
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
CommerceHub
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
CommerceHub
Email deliverability
Adobe Business Catalyst (Discontinued)
8.1
CommerceHub
List management
Adobe Business Catalyst (Discontinued)
3.1
CommerceHub
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
CommerceHub

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
CommerceHub
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
CommerceHub
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
CommerceHub
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
CommerceHub
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.7
CommerceHub

Campaign Management

Adobe Business Catalyst (Discontinued)
2.4
CommerceHub
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
CommerceHub
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
CommerceHub

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
CommerceHub
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
CommerceHub
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
CommerceHub

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
CommerceHub
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
CommerceHub
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
CommerceHub
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
CommerceHub

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.5
CommerceHub
API
Adobe Business Catalyst (Discontinued)
7.6
CommerceHub
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
CommerceHub
Customizability
Adobe Business Catalyst (Discontinued)
6.0
CommerceHub
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
CommerceHub

Pros

Adobe Business Catalyst (Discontinued)

  • The Web Apps element of Business Catalyst is unique among hosted CMS systems. It helps us solve unique challenges without involving heavy-duty programmers.
  • As a Hosted CMS, it has a lot of great features without a ton of cost or liability being taken on which is important to us.
  • BC has a growing developer community and has made significant upgrades over the past few years, which don't end up costing us more, and would be very expensive or time consuming in a traditional CMS
  • Our client's like that it is from "Adobe" and that it has Dreamweaver integration. This provides them with a level of comfort that helps us sell the project.
John Reitz profile photo

CommerceHub

  • Order searching
  • Shipping
  • Order organization
  • Invoicing
  • Order printing
Travis Weed profile photo

Cons

Adobe Business Catalyst (Discontinued)

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed profile photo

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst has Web Apps which makes all the difference between them and competitors. Without that, BC would be behind many of the other CMS systems out there. Being a hosted system without any maintenance needs also puts it ahead of others. LightCMS is easier for clients to use, but not as customization and Evoq or DNN is over complex but a stronger platform..
John Reitz profile photo

CommerceHub

ChannelAdvisor is the only one that is close to what commercehub has to offer and commercehub has a much richer experience and is more user friendly. ChannelAdvisor is clunky and very hard to use.
Travis Weed profile photo

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo

CommerceHub

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • I used this service for people who had little or no budget, set up the platform and showed them how to use it. However, I would use it again if someone on a budget wanted a good looking site that could handle eCommerce.
Andrew Conniff profile photo

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed profile photo

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison