What users are saying about

Adobe Sign

99 Ratings

RightSignature

23 Ratings

Adobe Sign

99 Ratings
Score 8 out of 101

RightSignature

23 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

RightSignature

It is very suitable for sending contracts and documents back and forth for signing. It is easy to amend documents and resend them. It is great for sending electronic documents quickly and with ease. It is environmentally friendly and saves paper. I would suggest making sure that the client is comfortable using electronic documents and online signing tools. Documents are sent via email so you would want to know the confidentiality level required before using RightSignature. I had a positive experience with this product
No photo available

Pros

  • The product is simple to use but has the depth to cover a large variety of requirements.
  • It has greatly improved our client retention rate.
  • It has Improved our turnaround time for cases.
  • It is consistent and reliable, having used the system over the past 2 years, it is rare that we find it is unavailable for use.
  • It gives us and our client's options, rather than having to rely on the postal services to get our agreements signed.
Scott Evans profile photo
  • RightSignature makes it very easy to enter text fields, signature fields, and check boxes wherever you need it in the document.
  • RightSignature allows you to set a deadline for completing a document, and allows you to send reminders to people who have not yet signed something.
Raphaele Pelaez, SHRM-SCP profile photo

Cons

  • Our company uses a custom made widget for Salesforce purposes, and we aren't able to send the completed document to more than one contact (other than a standard cc). It would be great if this is something considered moving forward.
  • We have had a little more difficult of a time working with a multi-signature process. Transitioning the next department into our CRM system has been successful, but having the ability for multi-signing is the next big step we need to conquer.
  • Echosign always seems to be going through maintenance or glitches in the service - I know this is something actively being worked on, but always something to be considered.
Jessie Mead profile photo
  • I would like to be able to print pending applications. A user submits the application, but either forgets to go to their email to confirm or the verification email is sent to their spam box and they believe that they have submitted their form. There should be a way that once the submit button is hit, we are able to pull the application for printing/saving.
  • RightSignature appears differently depending on the browser used. It would be more helpful to have it look the same across browsers so that we are able to help users through the process of completing our forms.
  • When an email notifies us that a form has been completed, it would be helpful to not only include the application submitted but also the attachments submitted along with the application.
No photo available

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
The effectiveness of an individual link for every deal we market has provided us with the ease and efficiency of improved quality control and client satisfaction. Although there are items we would like to see worked on, such as multi-signing, multi-recipients, and maintenance, we are extremely satisfied with the quality and service Echosign has provided to us. Gold star!
Jessie Mead profile photo
RightSignature8.3
Based on 3 answers
Because it's quick and easy to use.
SAMANTHA BENTLEY profile photo

Usability

Adobe Sign9.2
Based on 8 answers
It has a lot of great features but some things are not clear on how to set up and printing signed forms once completed is time consuming.
Lori Diggs profile photo
RightSignature8.1
Based on 3 answers
Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
Michael Sypes profile photo

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available
RightSignature10.0
Based on 1 answer
Overall customer support has been great, with questions getting rapid, accurate, and complete responses routinely. In addition, their technical support has been second-to-none! I have gotten one-on-one help from a programmer with technical support on how to best utilize their API (which is well-documented besides) and been able to get problems resolved quickly and efficiently.
Michael Sypes profile photo

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.
Lori Diggs profile photo
RightSignature9.0
Based on 2 answers
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
Michael Sypes profile photo

Alternatives Considered

They are about as good, but Adobe Sign comes with the Adobe Suite, which I use as a Web Designer/ Developer, as a result, I don't have to get yet another solution, and the Adobe Suite becomes a whole lot more valuable.
No photo available
RightSignature was by far a much cheaper solution than Echosign, which would have cost 5x - 10x as much and didn't necessarily have an easy-to-use API for integration with our existing systems. Most of the other solutions I explored were unresponsive to my queries for information on pricing and technical information on how best to make use of their offerings.
Michael Sypes profile photo

Return on Investment

  • Ease of use has been great for us to get customers to sign documents, and it has helped us grow in that area
Alexandra Gerritsen, MBA profile photo
  • Better Customer Service
SAMANTHA BENTLEY profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RightSignature

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details