What users are saying about
61 Ratings
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Score 6.7 out of 101
15 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

ADP Enterprise eTIME

If I ever have an issue, the support center has always been able to assist promptly. The few times we have upgraded to a newer version of the product the support we received during those times was also very helpful and made the process easier and less stressful to deal with.
Lisa Steinbach profile photo

Calabrio ONE

Calabrio does a good job of tracking intra-day trends and forecasting based on past trends. Performing multiple changes to schedules or making comples adjustments for an entire center is a place where Calabrio has room for improvement
Nathaniel Brown profile photo

Pros

ADP Enterprise eTIME

  • Allows varied types of time.
  • The system handles very well the varied over time, pay and holiday rules we have in place.
  • Easy to use by both employees/students and their supervisors.
Lisa Steinbach profile photo

Calabrio ONE

  • Calabrio's greatest asset is it's simplicity and usability. We are able to quickly train employees on the usage of the software and have them up and running on certain functions within day of introducing it to them.
  • The intra-day staffing in the WFM module does a good job of tracking intra-day volume patterns that would be tedious to track in a spreadsheet.
  • The dashboards in Kronos gives agents a quick view of many of the stats that they will be measured against.
Nathaniel Brown profile photo

Cons

ADP Enterprise eTIME

  • The system could be set up for easier transfer of hours and accruals into other ADP products.
Pamela Black profile photo

Calabrio ONE

  • Our Version 9.3 needs a lot of improvement with sorting, filtering capabilities that I believe later versions address.
  • Version 9.3 does not send notice emails to agents when a schedule has been changed. Our former software did. I believe newer versions have this feature.
  • No "what if" function or module to test schedules/forecasts without Agents seeing their own schedules. If you want to "play with" scenarios, you have to use a time frame/schedule far into the future to prevent Agents from seeing this. I don't believe any of the newer versions have addressed this problem/issue.
  • Agents are not able to submit Shift Preferences in Calabrio. Our former WFM software had that capability. Now I have to record Agents' preferences on an Excel spreadsheet and schedule regular intervals for which they can submit their preferences.
Gaye Stone profile photo

Likelihood to Renew

ADP Enterprise eTIME

ADP Enterprise eTIME 10.0
Based on 1 answer
Already using product and I have been happy with the results.
Christina O'Steen profile photo

Calabrio ONE

No score
No answers yet
No answers on this topic

Usability

ADP Enterprise eTIME

ADP Enterprise eTIME 5.0
Based on 1 answer
In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
No photo available

Calabrio ONE

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Enterprise eTIME

We haven't yet, but are considering moving from ADP altogether.
No photo available

Calabrio ONE

It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
Usama Ahmed profile photo

Return on Investment

ADP Enterprise eTIME

  • It helps us get our employees paid, which keeps them happy!
No photo available

Calabrio ONE

  • Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
  • Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
  • Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
Gaye Stone profile photo

Pricing Details

ADP Enterprise eTIME

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call for details

ADP Enterprise eTIME Editions & Modules

ADP Enterprise eTIME
Edition
ADP Vantage HCM Time
Call for details
ADP Global Time and Labor Management
Call for details
ADP Workforce Now Enhanced Time
Call for details
ADP Vantage HCM Time
Call for details
Additional Pricing Details
Pricing is based on a per employee model. Billing is monthly, based on a subscription model.

Calabrio ONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Calabrio ONE Editions & Modules

Calabrio ONE
Additional Pricing Details

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