ADP SmartCompliance vs. Equifax Workforce Solutions

There has been much end user improvement on this site over the 3 years that I have been using it. I really appreciate the focus and attention ADP has place on making this a user friendly site so that their customers can better navigate their payroll tax issues. I look forward to the additional features that will be added in another three years time. I really am able to be quite efficient within my role because of the ease of use of this site.

Incentivized

LawLogix Guardian is well suited for companies who want or need to keep digital I-9 records in a safe and convenient place. LawLogix Guardian also keeps you up to date on all compliance practices for the country or state that you're in, ensuring that you stay compliant to the best of your abilities. One scenario where LawLogix falters is a very specific scenario of hiring minors without a Driver's License. In certain states, items such as report cards can be used in lieu of certain identifying documents. However, there is no accommodation for that in the current I-9 form.

Incentivized

• It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible.
• It helps us quickly and securely issue payment to employees who terminate.
• We efficiently get our garnishments processed to remain compliant.

Incentivized

• Immediate access to employee performance
• Allows only members who are affected and their superiors access to employee performance
• Keep administration aware of entries with immediate email reminders that an entry has been made on an employee.

Incentivized

• ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
• It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
• While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.

• Credential updates
• Regulations on screening
• Some reporting

Incentivized

There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.

Incentivized

For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.

We have never experienced unavailability with ADP. They communicate promptly when there is a holiday or if the system is down for maintenance. The maintenance schedule is during times when it is least used

If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.

As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.

Incentivized

I haven't participated in in-person training yet.

Incentivized

They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.

Currently all electronic copies of our returns have to be downloaded one at a time. There should be a way to download all returns for a quarter in a zip file or single download.

Incentivized

ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.

Incentivized

Gusto is great but Equifax Workforce Solutions really helps us manage payroll, HR, benefits, and other employee needs much more seamlessly. We are so glad we made the transition to this platform as it helps keep us organized even more for all of our employee needs! It's been a great decision

Incentivized

ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.

• The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent.

Incentivized

• It has helped us digitize our I-9s, including for employees that have been with us for a long time.
• It helps us ensure compliance to the best of our abilities in case of any audits.
• It helps us find record in an organized fashion.
• It helps us verify employment at the beginning of a new hire's employment to avoid any issues down the line.

Incentivized