What users are saying about

ADP Workforce Now

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484 Ratings
8 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
8 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

BetterWorks

As a company that has nearly doubled in size in less than a year we've really had to make a conscious effort to over communicate and be transparent about or work to both stay focused and not duplicate work. BetterWorks has worked really well for us to be able to share progress, celebrate wins, stay focused, and collaborate across departments to best leverage our unique skills to achieve our top company goals. I'm not sure this kind of platform would have been necessary a year ago when we were much smaller (fewer than 50 people) but now that we're crossing 100 team members it's been...I'd say vital to keeping us on track.
Stephanie Casstevens profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
BetterWorks
Employee demographic data
ADP Workforce Now
8.1
BetterWorks
Employment history
ADP Workforce Now
8.1
BetterWorks
Job profiles and administration
ADP Workforce Now
7.7
BetterWorks
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
BetterWorks
Organizational charting
ADP Workforce Now
6.7
BetterWorks
Organization and location management
ADP Workforce Now
7.4
BetterWorks
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
BetterWorks

Payroll Management

ADP Workforce Now
8.1
BetterWorks
Pay calculation
ADP Workforce Now
8.7
BetterWorks
Support for external payroll vendors
ADP Workforce Now
7.5
BetterWorks
Benefit plan administration
ADP Workforce Now
8.0
BetterWorks
Direct deposit files
ADP Workforce Now
8.6
BetterWorks
Salary revision and increment management
ADP Workforce Now
7.8
BetterWorks
Reimbursement management
ADP Workforce Now
7.8
BetterWorks

Leave and Attendance Management

ADP Workforce Now
8.1
BetterWorks
Approval workflow
ADP Workforce Now
8.1
BetterWorks
Balance details
ADP Workforce Now
8.1
BetterWorks
Annual carry-forward and encashment
ADP Workforce Now
8.1
BetterWorks

Employee Self Service

ADP Workforce Now
8.2
BetterWorks
View and generate pay and benefit information
ADP Workforce Now
8.7
BetterWorks
Update personal information
ADP Workforce Now
8.7
BetterWorks
View company policy documentation
ADP Workforce Now
8.5
BetterWorks
Employee recognition
ADP Workforce Now
7.6
BetterWorks
View job history
ADP Workforce Now
7.6
BetterWorks

Asset Management

ADP Workforce Now
6.0
BetterWorks
Tracking of all physical assets
ADP Workforce Now
6.0
BetterWorks

HR Reporting

ADP Workforce Now
7.0
BetterWorks
Report builder
ADP Workforce Now
7.1
BetterWorks
Pre-built reports
ADP Workforce Now
7.0
BetterWorks
Ability to combine HR data with external data
ADP Workforce Now
7.0
BetterWorks

Onboarding

ADP Workforce Now
5.5
BetterWorks
New hire portal
ADP Workforce Now
6.1
BetterWorks
Manager tracking tools
ADP Workforce Now
4.8
BetterWorks

Performance and Goals

ADP Workforce Now
7.7
BetterWorks
8.8
Corporate goal setting
ADP Workforce Now
7.6
BetterWorks
8.3
Individual goal setting
ADP Workforce Now
7.8
BetterWorks
9.0
Line-of sight-visibility
ADP Workforce Now
7.6
BetterWorks
8.7
Performance tracking
ADP Workforce Now
7.9
BetterWorks
9.3
Subordinate goal setting
ADP Workforce Now
BetterWorks
8.7

Performance Management

ADP Workforce Now
7.4
BetterWorks
7.7
Performance plans
ADP Workforce Now
7.6
BetterWorks
8.0
Performance improvement plans
ADP Workforce Now
7.4
BetterWorks
7.0
Review status tracking
ADP Workforce Now
7.6
BetterWorks
7.0
Review reminders
ADP Workforce Now
7.3
BetterWorks
9.0
Multiple review frequency
ADP Workforce Now
7.2
BetterWorks
8.0
Plan weighting
ADP Workforce Now
BetterWorks
8.0
Rater nomination workflow
ADP Workforce Now
BetterWorks
8.0
Workflow restrictions
ADP Workforce Now
BetterWorks
6.0
Reporting
ADP Workforce Now
BetterWorks
8.0

Succession Planning

ADP Workforce Now
6.0
BetterWorks
Create succession plans/pools
ADP Workforce Now
5.8
BetterWorks
Candidate ranking
ADP Workforce Now
5.8
BetterWorks
Candidate search
ADP Workforce Now
6.3
BetterWorks
Candidate development
ADP Workforce Now
6.2
BetterWorks

Recruiting / ATS

ADP Workforce Now
6.6
BetterWorks
Job Requisition Management
ADP Workforce Now
7.9
BetterWorks
Company Website Posting
ADP Workforce Now
7.5
BetterWorks
Publish to Social Media
ADP Workforce Now
7.3
BetterWorks
Job Search Site Posting
ADP Workforce Now
6.6
BetterWorks
Duplicate Candidate Prevention
ADP Workforce Now
2.3
BetterWorks
Applicant Tracking
ADP Workforce Now
7.2
BetterWorks
Notifications and Alerts
ADP Workforce Now
7.5
BetterWorks

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Team management
  • Quarterly reviews
  • Ability to track progress easily
  • The ability to view all company members' goals
No photo available

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • A detailed tutorial would be useful, especially with real examples of goals related to the industry
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
BetterWorks10.0
Based on 1 answer
We've been using it for going on four quarters now and it's become part of how our team plans our work for the quarter, holds ourselves accountable, and decides who is doing what work and why. Without it we'd certainly have to replace it with something else - plus it's so nice to see the other departments and top company goals so easily.
Stephanie Casstevens profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
BetterWorks9.0
Based on 1 answer
Overall the platform is clean and easy to use. It's quick to learn and not unnecessarily complex. While a few specific filtering features can be wonky it's nice that it's simple and clean. There are a lot of icons where words may be more appropriate in the navigation but otherwise the platform is easy to use and quick to hop into and check in.
Stephanie Casstevens profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
I haven't seen many other platforms but I've really enjoyed working in BetterWorks from day one. My team was one of the first at our company to jump in and set goals and milestones and it's been easy to use and intuitive. There wasn't much of a learning curve with the platform itself - simply with goal setting in general. It would be nice though if there were some tips on setting good goals in the platform.
Stephanie Casstevens profile photo

Return on Investment

  • This has allowed us to have more transparency for both management and staff regarding time off balances. This has allowed us to make important management decisions regarding staffing.
  • This has streamlined our payroll process and helped get more accountability from supervisors regarding approvals and oversight.
  • The initial setup was really tough and extremely time consuming. It took months to get it set up properly and to get management staff setup on the system and using it efficiently. The out of pocket costs for set up were pricey as well.
Erin Brouillette profile photo
  • We've been able to cut down on duplicate work because we're all aware of what everyone is working on.
  • We can best leverage everyone's skills by collaborating to achieve top company goals.
  • With BetterWorks our top company goals are always front of mind and driving our everyday work keeping us focused.
Stephanie Casstevens profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
ADP Workforce Now Editions & Modules
ADP Workforce Now
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

BetterWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
BetterWorks Editions & Modules
BetterWorks
Edition
BetterWorks Enterprise Goals Platform
$151
1. Per User per Month
Additional Pricing Details
Volume discounts apply.