What users are saying about
Top Rated
61 Ratings
1 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101
1 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

Agile CRM

This is an affordable platform. If they can work out the kinks to get it to work properly and of their service to respond to more complex issues, It'll have the product that competes directly with Salesforce.
Steven Davis profile photo

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Soffront CRM
7.7
Customer data management / contact management
Agile CRM
8.7
Soffront CRM
8.2
Workflow management
Agile CRM
7.4
Soffront CRM
7.3
Territory management
Agile CRM
6.7
Soffront CRM
7.3
Opportunity management
Agile CRM
8.0
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Soffront CRM
Contract management
Agile CRM
7.6
Soffront CRM
Quote & order management
Agile CRM
6.6
Soffront CRM
Interaction tracking
Agile CRM
8.4
Soffront CRM
Channel / partner relationship management
Agile CRM
8.6
Soffront CRM
8.2

Customer Service & Support

Agile CRM
6.8
Soffront CRM
7.3
Case management
Agile CRM
7.0
Soffront CRM
7.3
Call center management
Agile CRM
6.4
Soffront CRM
Help desk management
Agile CRM
7.1
Soffront CRM
7.3

Marketing Automation

Agile CRM
8.5
Soffront CRM
8.6
Lead management
Agile CRM
8.6
Soffront CRM
8.2
Email marketing
Agile CRM
8.5
Soffront CRM
9.1

CRM Project Management

Agile CRM
6.7
Soffront CRM
7.7
Task management
Agile CRM
7.3
Soffront CRM
8.2
Billing and invoicing management
Agile CRM
5.7
Soffront CRM
Reporting
Agile CRM
7.0
Soffront CRM
7.3

CRM Reporting & Analytics

Agile CRM
6.8
Soffront CRM
8.2
Forecasting
Agile CRM
6.0
Soffront CRM
7.3
Pipeline visualization
Agile CRM
8.4
Soffront CRM
8.2
Customizable reports
Agile CRM
6.1
Soffront CRM
9.1

Customization

Agile CRM
7.9
Soffront CRM
9.1
Custom fields
Agile CRM
8.7
Soffront CRM
9.1
Custom objects
Agile CRM
7.8
Soffront CRM
Scripting environment
Agile CRM
6.6
Soffront CRM
API for custom integration
Agile CRM
8.6
Soffront CRM

Security

Agile CRM
8.0
Soffront CRM
7.3
Single sign-on capability
Agile CRM
8.3
Soffront CRM
6.4
Role-based user permissions
Agile CRM
7.6
Soffront CRM
8.2

Social CRM

Agile CRM
5.9
Soffront CRM
5.9
Social data
Agile CRM
5.8
Soffront CRM
6.4
Social engagement
Agile CRM
5.9
Soffront CRM
5.5

Integrations with 3rd-party Software

Agile CRM
7.9
Soffront CRM
Marketing automation
Agile CRM
7.8
Soffront CRM
Compensation management
Agile CRM
7.9
Soffront CRM

Platform

Agile CRM
8.0
Soffront CRM
5.5
Mobile access
Agile CRM
8.0
Soffront CRM
5.5

Pros

  • Tagging clients and sending out emails to groups. It beats any e-mail server by a mile.
  • Good integration with gmail so that my clients are being auto-imported whenever I send an email from my ordinary email server.
  • Great simple website integration with forms, landing pages, lead behavior capturing etc. - you really get a lot of functionality for your money.
Vilhelm Kruse profile photo
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn profile photo

Cons

  • The learning process is more challenging and takes longer to get used to the way things are handled in Agile CRM.
  • Agile CRM needs to improve their testing and preview options for different campaign segments.
  • There are some user interface tasks that could be made more user friendly such as setting up email templates and forms templates.
No photo available
  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM is an all-in-one CRM tool that is easy to use and cost-efficient depending on your business needs. Agile is a very effective CRM system and can quickly access your customer/prospect information. Agile's ability to integrate the marketing automation, CRM, telephony, and analytics with current company procedures and solutions makes it difficult to consider other similar tools.
No photo available
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Helped business because there was a better understanding of the size and profiles of my leads
  • Negative impact - leads were labeled as hard bounce and couldn't send until a lead was deleted and added again. VERY time consuming. Luckily this doesn't happen much.
  • Negative impact - Fake leads are added on a daily basis. AgileCRM doesn't have a double confirmation of added leads. But I believe this is normal in many CRMs and can be managed.
Steven Davis profile photo
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn profile photo

Screenshots

Agile CRM

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Soffront CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details