What users are saying about
65 Ratings
1 Ratings
65 Ratings
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Score 7.3 out of 101
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.1
Soffront CRM
7.7
Customer data management / contact management
Agile CRM
8.8
Soffront CRM
8.2
Workflow management
Agile CRM
7.7
Soffront CRM
7.3
Territory management
Agile CRM
7.5
Soffront CRM
7.3
Opportunity management
Agile CRM
8.2
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.4
Soffront CRM
Contract management
Agile CRM
7.8
Soffront CRM
Quote & order management
Agile CRM
7.1
Soffront CRM
Interaction tracking
Agile CRM
8.2
Soffront CRM
Channel / partner relationship management
Agile CRM
8.9
Soffront CRM
8.2

Customer Service & Support

Agile CRM
7.0
Soffront CRM
7.3
Case management
Agile CRM
7.1
Soffront CRM
7.3
Call center management
Agile CRM
6.8
Soffront CRM
Help desk management
Agile CRM
7.1
Soffront CRM
7.3

Marketing Automation

Agile CRM
8.5
Soffront CRM
8.6
Lead management
Agile CRM
8.5
Soffront CRM
8.2
Email marketing
Agile CRM
8.5
Soffront CRM
9.1

CRM Project Management

Agile CRM
7.4
Soffront CRM
7.7
Task management
Agile CRM
7.8
Soffront CRM
8.2
Billing and invoicing management
Agile CRM
7.0
Soffront CRM
Reporting
Agile CRM
7.3
Soffront CRM
7.3

CRM Reporting & Analytics

Agile CRM
7.2
Soffront CRM
8.2
Forecasting
Agile CRM
6.7
Soffront CRM
7.3
Pipeline visualization
Agile CRM
8.3
Soffront CRM
8.2
Customizable reports
Agile CRM
6.6
Soffront CRM
9.1

Customization

Agile CRM
8.2
Soffront CRM
9.1
Custom fields
Agile CRM
8.6
Soffront CRM
9.1
Custom objects
Agile CRM
7.9
Soffront CRM
Scripting environment
Agile CRM
7.9
Soffront CRM
API for custom integration
Agile CRM
8.3
Soffront CRM

Security

Agile CRM
8.1
Soffront CRM
7.3
Single sign-on capability
Agile CRM
8.3
Soffront CRM
6.4
Role-based user permissions
Agile CRM
7.9
Soffront CRM
8.2

Social CRM

Agile CRM
6.5
Soffront CRM
5.9
Social data
Agile CRM
6.6
Soffront CRM
6.4
Social engagement
Agile CRM
6.4
Soffront CRM
5.5

Integrations with 3rd-party Software

Agile CRM
8.2
Soffront CRM
Marketing automation
Agile CRM
8.2
Soffront CRM
Compensation management
Agile CRM
8.2
Soffront CRM

Platform

Agile CRM
8.3
Soffront CRM
5.5
Mobile access
Agile CRM
8.3
Soffront CRM
5.5

Pros

Agile CRM

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn profile photo

Cons

Agile CRM

  • The learning process is more challenging and takes longer to get used to the way things are handled in Agile CRM.
  • Agile CRM needs to improve their testing and preview options for different campaign segments.
  • There are some user interface tasks that could be made more user friendly such as setting up email templates and forms templates.
No photo available

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn profile photo

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 5.1
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn profile photo

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn profile photo

Screenshots

Agile CRM

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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