What users are saying about
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Top Rated
307 Ratings
12 Ratings

Agorapulse

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Top Rated
307 Ratings
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Score 8.5 out of 101
12 Ratings
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Score 2.8 out of 101

Likelihood to Recommend

Agorapulse

If you are managing social media for other businesses, you need AgoraPulse. If you only have your own business and you only have one page per social media platform, I wouldn't spend the money on it.
Jennifer Herring profile photo

Wildfire

The transition to Google has been painful - key contacts are no longer available.
No photo available

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Wildfire
Boolean keyword searches
Agorapulse
7.8
Wildfire
Filtering out noise/spam
Agorapulse
7.2
Wildfire
Sentiment analysis
Agorapulse
9.1
Wildfire
Broad channel coverage
Agorapulse
8.5
Wildfire

Publishing

Agorapulse
8.1
Wildfire
Content planning and scheduling
Agorapulse
8.8
Wildfire
Audience targeting
Agorapulse
6.7
Wildfire
Content optimization
Agorapulse
9.1
Wildfire
Workflow management
Agorapulse
7.9
Wildfire

Engagement

Agorapulse
7.5
Wildfire
Automated routing and prioritization
Agorapulse
6.4
Wildfire
Customer interaction histories
Agorapulse
8.4
Wildfire
Bulk actions
Agorapulse
7.9
Wildfire

Marketing

Agorapulse
7.6
Wildfire
Lead generation
Agorapulse
6.6
Wildfire
Content marketing
Agorapulse
9.1
Wildfire
Paid media management
Agorapulse
8.2
Wildfire
Campaigns and promotions
Agorapulse
6.7
Wildfire

Channel coverage/integration

Agorapulse
8.2
Wildfire
Twitter
Agorapulse
9.0
Wildfire
Facebook
Agorapulse
8.9
Wildfire
LinkedIn
Agorapulse
7.4
Wildfire
Instagram
Agorapulse
7.7
Wildfire

Reporting/analytics

Agorapulse
7.3
Wildfire
Campaign success analytics
Agorapulse
7.7
Wildfire
Real-time tracking
Agorapulse
7.3
Wildfire
Competitor analysis
Agorapulse
6.9
Wildfire

Account management

Agorapulse
7.4
Wildfire
Role-based user permissions & privileges
Agorapulse
8.3
Wildfire
Mobile access
Agorapulse
6.6
Wildfire

Pros

Agorapulse

  • I love having the ability to tag conversations, comments, and individual followers. This makes follow-up and reporting a breeze.
  • The layout is so intuitive. For being such a feature-rich application, it's easy to dive in and get started with the basics rather quickly. The training videos do a great job of breaking things up into bite-sized pieces.
  • The support team is phenomenal. I rarely wait more than a few hours for a response, even during off hours. The team is always courteous and professional. More importantly, they get things done quickly.
Kris White profile photo

Wildfire

  • Builds Promotional Pages/Tabs Easy.
  • Allows you to make changes within seconds.
  • Tracks social media performance on Facebook, Twitter and Google+
  • Responsive customer service.
  • Great idea generators, will feed you with examples/case studies.
Ashley Pengilly profile photo

Cons

Agorapulse

  • The only major weakness that I would like to see addressed is the ability to email a post directly to a co-worker or non-AgoraPulse user. Currently I have to copy and paste the message and add the date/time information to the email. It would be easier if there was a button to generate an email with the post content and details.
Brendon Phillips profile photo

Wildfire

  • More customization - Would like to have the ability to edit more without coding.
Ashley Pengilly profile photo

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
AgoraPulse meets all our needs and requirements for a social publishing and listening tool.
Lauren Melnick profile photo

Wildfire

Wildfire 7.9
Based on 3 answers
Our initial contract with Wildfire Whitelabel was for $30,000/year, as we progressed we found several alternatives for significantly less. We used this to our advantage to lower the second year to $17,000 with the limitation in the level of support (they call this their "core" subscription). Support has been quite bad.

During our contract, we also asked for quotes on some custom work, but never managed to get an answer (or actual quote). Now two years into our contract, the limitations and lack of development are enough for us to find a different solution. Newcomers to the market like Rafflecopter, WooBox and PunchTab are delivering much better results for a fraction of the price
No photo available

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo

Wildfire

Wildfire 9.0
Based on 1 answer
Very easy to use, almost anyone can learn how to build a comprehensive promotion.
Ashley Pengilly profile photo

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 2 answers
No answer on this topic is available.

Wildfire

Wildfire 10.0
Based on 1 answer
I have never been kicked out of Wildfire service. Always up and running.
Ashley Pengilly profile photo

Performance

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Wildfire

Wildfire 10.0
Based on 1 answer
Easy to perform tasks and quick to upload changes to your promotions.
Ashley Pengilly profile photo

Support

Agorapulse

Agorapulse 9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

Wildfire

Wildfire 9.5
Based on 2 answers
Phone and email support were always available to us when we needed it.
No photo available

Online Training

Agorapulse

Agorapulse 7.3
Based on 1 answer
No answer on this topic is available.

Wildfire

Wildfire 8.5
Based on 2 answers
Gave me a thorough rundown on everything the software does. Sometimes it is difficult to run through it all over the phone/internet, but I was able to figure it out myself.
Ashley Pengilly profile photo

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Wildfire

Wildfire 8.5
Based on 2 answers
Simple to use and very effective in increasing user engagement on both social channels and website. Noticeably helped raise TOS.
No photo available

Alternatives Considered

Agorapulse

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo

Wildfire

The other service I attended to was Social Candy. I picked Wildfire due to the customer support, ease of use of the software and because I was able to make changes on my own
Ashley Pengilly profile photo

Return on Investment

Agorapulse

  • Agora app supports fanbase recruitment.
Virginie Sery profile photo

Wildfire

  • Consumer engagement per dollar invested.
  • Virality of content per dollar invested.
  • Sentiment data values per dollar invested.
Ashley Pengilly profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

Wildfire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Wildfire Editions & Modules

Wildfire
Additional Pricing Details

Add comparison