Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
$30
per user/per month
Pricing
Aircall
Editions & Modules
Essentials
$30
per user/per month
Professional
$50
per user/per month
Custom
Contact sales team
Offerings
Pricing Offerings
Aircall
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Optional
Additional Details
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Community Pulse
Aircall
Considered Both Products
Aircall
Verified User
Analyst
Chose Aircall
Aircall has a better interface and IVR system then Groove. It also does a much better job integrating with our CRM (Salesforce) and pulling caller IDs from our database vs Groove. I prefer Aircall over Groove and HubSpot, primarily becasue we are a smaller organization and it …
Aircall’s integration to our CRM, salesforce is second to none. Right after a call is made it is uploaded into salesforce right away and is a great way for our reps to reference back on.
dialpad was far more of a struggle to access call recordings for my reps as not only was …
Aircall is a little different from Intercom in that it is specifically for phone and text BUT Intercom just released phone calls and texting options.....
I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already …
We have used Aircall for so long that I cannot remember the name of the company we were using beforehand. I remember that we did make the switch to Aircall because the connection was stronger. We often had call quality issues with the other guys. While this does occur every now …
Aircall is loads better than Grasshopper due to its ease of use and overall platform. Grasshopper is fine, but the price is about the same and Aircall is smoother (and prettier). The only disadvantage if moving from RingCentral to Aircall is the texting feature. Aircall does …
Zendesk could not help us expand our numbers abroad due to too restrictive regulations applied. Aircall however, if provided with appropriate documents, allowed us to keep existing phone numbers and expand them
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't …
Groove was easily integrated with Salesforce CRM and meant that certain administrative tasks were a lot easier and less time consuming to do. The standalone dialer application (Windows) is easier to use than the Groove dialer, and uses far less resources. The addition of …
The only thing that is better than Aircall against Google Meets, is that Google meets has a camera option. However, that is not applicable for speaking to customers, but rather team mates.
It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have …
We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.