Alert Logic delivers managed detection and response (MDR) with comprehensive coverage for public clouds, SaaS, on-premises, and hybrid environments. Alert Logic is a HelpSystems brand since the 2022 acquisition announced in March.
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Cloudflare
Score 8.8 out of 10
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Cloudflare, from the company of the same name in San Francisco, provides DDoS and bot mitigation security for business domains, as well as a content delivery network (CDN) and web application firewall (WAF).
This is pretty good AV product - lightweight, easy to install, and easy on system resources. It will take some getting used to on the end user side, it doesn't scan in a traditional way, and it does not have a taskbar icon so it hard to know if it's working or installed. My only complaint would be the false positives which I know every AV system has, but the problem with Barkly is that it alerts the users with a message (which they freak out about) and it alerts IT with an email. Again, not a major issue, but it can be annoying until it is overridden. The override process is super easy though, so its again, not a big deal.
It is easy to set up, and within 10 minutes it is up and running. You can add many domains in one dashboard. So no need for a separate Cloudflare account. I can access all my domain DNS, and customize/add it further. For example by adding the Google Webmaster DNS key or my email provider.
Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.
Registrar and DNS services are impeccable, with registrations done at cost and without ADs. DNS services setting standards for speed of resolution.
DDOS protection. With their content distribution network to back them they have the bandwidth and tools to be both proactive and reactive to bad actors.
WAF - Their Web Application Firewall helps mitigate common site vulnerabilities and has active zero-day protection running for breaking exploits
In some cases, using Cloudflare can actually lead to slower website speeds if the network is congested or if the website's traffic is particularly heavy.
Some website owners may find that the level of customization offered by Cloudflare is limited, especially in comparison to other solutions.
While Cloudflare is easy to set up and manage, it may be too complex for users who are not familiar with web technologies.
Everything is extremely concise and all settings apply immediately and take effect globally. There is no reason to explicitly plan/think in terms of individual regions as one would have to traditional cloud offerings (AWS, OCI, Azure). All Cloudflare products integrate seamless as part of a single pipeline that executes from request to response.
We really like to talk to a person on the phone or using chat. But the system is very slow and sending to much email to get the issue solve. Something we don't like to spend time writing on the community forum our issue because we don't want to share detail information of our POC.
I was using Alert Logic Insight for myself to improve my skills and ability to it. My organization was not happy using our previous website security program so I recommended for them to use this software. It has been more than 1 year and still, they are using this program without having any problem so far.
Firebase can be a good starter for basic projects but as I scaled up, I found it lacking the maturity Cloudflare has. Naturaly, I opted for Cloudflare for bigger projects. I still use Firebase, but for small scale hobby projects only.
A lot of requests are cached and so egress costs from downstream providers are mitigated.
DDoS protection has also managed to keep our site up and our cloud computing bill down.
Setting up a proxy with a worker made putting various Google Cloud Functions running behind a single URL very easy and performant. Plus they offer API Shield on top of this.
