What users are saying about
10 Ratings
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Score 8.2 out of 100
37 Ratings
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Score 5.5 out of 100

Likelihood to Recommend

Allscripts Practice Management

Although the EHR software industry is still developing, Allscripts has proven to be better than most.
Stephen Adams | TrustRadius Reviewer

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Allscripts Practice Management
eClinicalWorks
6.2
Real-time eligibility verification
Allscripts Practice Management
eClinicalWorks
5.2
Claims management
Allscripts Practice Management
eClinicalWorks
5.8
Coding
Allscripts Practice Management
eClinicalWorks
5.9
Patient billing
Allscripts Practice Management
eClinicalWorks
7.0
Financial Reporting
Allscripts Practice Management
eClinicalWorks
7.3

Patient Scheduling

Allscripts Practice Management
eClinicalWorks
6.8
Rule-based scheduling
Allscripts Practice Management
eClinicalWorks
5.2
Automated appointment reminders
Allscripts Practice Management
eClinicalWorks
8.0
Automated patient check-in
Allscripts Practice Management
eClinicalWorks
7.8
Multi-location support
Allscripts Practice Management
eClinicalWorks
7.0
Calendar interface
Allscripts Practice Management
eClinicalWorks
6.2

Electronic Medical Records

Allscripts Practice Management
eClinicalWorks
7.3
Charting / document management
Allscripts Practice Management
eClinicalWorks
7.3
Templates
Allscripts Practice Management
eClinicalWorks
7.4
Patient portal
Allscripts Practice Management
eClinicalWorks
7.1
Mobile/tablet support
Allscripts Practice Management
eClinicalWorks
8.1
Fax integration
Allscripts Practice Management
eClinicalWorks
8.0
Integration with other EMR and PM systems
Allscripts Practice Management
eClinicalWorks
5.2
Workflow automation
Allscripts Practice Management
eClinicalWorks
7.0
Speech recognition
Allscripts Practice Management
eClinicalWorks
8.2
Customization
Allscripts Practice Management
eClinicalWorks
8.1
E-prescribing
Allscripts Practice Management
eClinicalWorks
7.1

Medical Security and Privacy

Allscripts Practice Management
eClinicalWorks
7.7
HIPAA compliance
Allscripts Practice Management
eClinicalWorks
7.0
Role-based permission levels
Allscripts Practice Management
eClinicalWorks
7.8
Data backups and redundancy
Allscripts Practice Management
eClinicalWorks
8.0
Local mode / networking failsafe
Allscripts Practice Management
eClinicalWorks
8.0

Workflow and Scale

Allscripts Practice Management
eClinicalWorks
7.4
Task tracking
Allscripts Practice Management
eClinicalWorks
7.0
Specialty-specific workflows
Allscripts Practice Management
eClinicalWorks
8.0
Multi-office / multi-physician capabilities
Allscripts Practice Management
eClinicalWorks
7.1

Pros

Allscripts Practice Management

  • Capacity to store and organize a patient's various documents
  • Ability to customize the software myself
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
  • Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
Anonymous | TrustRadius Reviewer

Cons

Allscripts Practice Management

  • Sometimes hard to find functionality due to complicated menus
  • Complication from having too many features
  • Lack of ability to send messages to other providers associated with same patient.
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Anonymous | TrustRadius Reviewer

Usability

Allscripts Practice Management

Allscripts Practice Management 9.5
Based on 2 answers
Very user friendly. One of the best things about it
Anonymous | TrustRadius Reviewer

eClinicalWorks

eClinicalWorks 5.2
Based on 3 answers
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
Anonymous | TrustRadius Reviewer

Performance

Allscripts Practice Management

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons | TrustRadius Reviewer

Support Rating

Allscripts Practice Management

Allscripts Practice Management 8.0
Based on 2 answers
I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
Anonymous | TrustRadius Reviewer

eClinicalWorks

eClinicalWorks 2.0
Based on 2 answers
The worst part of eClinicalWorks is the customer service. If they want to grow they need to improve on this. Everything from not following through on work requests to not responding to calls.
Tom Mockus | TrustRadius Reviewer

Implementation Rating

Allscripts Practice Management

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Allscripts Practice Management

Allscripts Practice Management is better than Athena because it does not come as a service but is the software only;I prefer the flexibility for customization compared to the other products I have used. I also have the most experience with Allscripts Practice Management compared to the other competitors. I don't believe that Allscripts has a future based on company mission and culture and am strongly considering other options for the long run.
Anonymous | TrustRadius Reviewer

eClinicalWorks

Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive large SAN storage solutions and even more complex disaster recovery sight configuration. eClinicalWorks for the lack of in-depth customizable billing and financial solutions, it shines in fast deployment and low cost.
Anonymous | TrustRadius Reviewer

Return on Investment

Allscripts Practice Management

  • I am only a user but it's easy to assume that this program is very expensive.
  • Access to reports across all providers is game-changing.
  • Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew | TrustRadius Reviewer

Pricing Details

Allscripts Practice Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Allscripts Practice Management
8.5
eClinicalWorks
4.9

Usability

Allscripts Practice Management
9.5
eClinicalWorks
5.2

Performance

Allscripts Practice Management
eClinicalWorks
4.0

Support Rating

Allscripts Practice Management
8.0
eClinicalWorks
2.0

Implementation Rating

Allscripts Practice Management
eClinicalWorks
4.0

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