What users are saying about
6 Ratings
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Score 8 out of 101
33 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Allscripts Practice Management

Although the EHR software industry is still developing, Allscripts has proven to be better than most.
Stephen Adams profile photo

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
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Feature Rating Comparison

Billing and Claims Management

Allscripts Practice Management
eClinicalWorks
7.8
Real-time eligibility verification
Allscripts Practice Management
eClinicalWorks
7.3
Claims management
Allscripts Practice Management
eClinicalWorks
7.8
Coding
Allscripts Practice Management
eClinicalWorks
7.9
Patient billing
Allscripts Practice Management
eClinicalWorks
7.6
Financial Reporting
Allscripts Practice Management
eClinicalWorks
8.5

Patient Scheduling

Allscripts Practice Management
eClinicalWorks
8.6
Rule-based scheduling
Allscripts Practice Management
eClinicalWorks
8.5
Automated appointment reminders
Allscripts Practice Management
eClinicalWorks
8.8
Automated patient check-in
Allscripts Practice Management
eClinicalWorks
7.9
Multi-location support
Allscripts Practice Management
eClinicalWorks
8.8
Calendar interface
Allscripts Practice Management
eClinicalWorks
8.9

Electronic Medical Records

Allscripts Practice Management
eClinicalWorks
8.6
Charting / document management
Allscripts Practice Management
eClinicalWorks
8.4
Templates
Allscripts Practice Management
eClinicalWorks
8.8
Patient portal
Allscripts Practice Management
eClinicalWorks
8.9
Mobile/tablet support
Allscripts Practice Management
eClinicalWorks
8.0
Fax integration
Allscripts Practice Management
eClinicalWorks
9.0
Integration with other EMR and PM systems
Allscripts Practice Management
eClinicalWorks
8.6
Workflow automation
Allscripts Practice Management
eClinicalWorks
8.6
Speech recognition
Allscripts Practice Management
eClinicalWorks
8.1
Customization
Allscripts Practice Management
eClinicalWorks
8.3
E-prescribing
Allscripts Practice Management
eClinicalWorks
9.0

Medical Security and Privacy

Allscripts Practice Management
eClinicalWorks
8.9
HIPPA compliance
Allscripts Practice Management
eClinicalWorks
9.1
Role-based permission levels
Allscripts Practice Management
eClinicalWorks
9.0
Data backups and redundancy
Allscripts Practice Management
eClinicalWorks
8.6
Local mode / networking failsafe
Allscripts Practice Management
eClinicalWorks
9.0

Workflow and Scale

Allscripts Practice Management
eClinicalWorks
8.8
Task tracking
Allscripts Practice Management
eClinicalWorks
8.3
Specialty-specific workflows
Allscripts Practice Management
eClinicalWorks
8.7
Multi-office / multi-physician capabilities
Allscripts Practice Management
eClinicalWorks
9.4

Pros

  • Easy to combine data and reports.
  • Submit claims for reimbursement.
  • Edit and review patient data in patient accounts.
No photo available
  • Customizable templates
  • Practice management software
  • Web portal interface
Michaela Morton profile photo

Cons

  • Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
  • The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
  • There is no option to load facility and non-facility values for total RVUs.
No photo available
  • Pediatric focused resources e.g. health forms
  • Less clicks
  • Interfacing with other EHRs
Michaela Morton profile photo

Usability

No score
No answers yet
No answers on this topic
eClinicalWorks7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Support

No score
No answers yet
No answers on this topic
eClinicalWorks9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

No score
No answers yet
No answers on this topic
eClinicalWorks4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

Centricity is much more difficult to get support for in my experience.
Stephen Adams profile photo
Epic was much higher in price and very complicated to build and maintain.
No photo available

Return on Investment

No answers on this topic
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Pricing Details

Allscripts Practice Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eClinicalWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details