What users are saying about
10 Ratings
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Score 7.8 out of 100
42 Ratings
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Score 4.4 out of 100

Feature Set Ratings

    Billing and Claims Management

    Allscripts Practice Management

    Feature Set Not Supported
    N/A
    4.5

    eClinicalWorks

    45%
    eClinicalWorks ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    4.5
    45%
    18 Ratings

    Claims management

    N/A
    0 Ratings
    4.0
    40%
    15 Ratings

    Coding

    N/A
    0 Ratings
    5.0
    50%
    16 Ratings

    Patient billing

    N/A
    0 Ratings
    5.0
    50%
    16 Ratings

    Financial Reporting

    N/A
    0 Ratings
    4.0
    40%
    15 Ratings

    Patient Scheduling

    Allscripts Practice Management

    Feature Set Not Supported
    N/A
    4.1

    eClinicalWorks

    41%
    eClinicalWorks ranks higher in 5/5 features

    Rule-based scheduling

    N/A
    0 Ratings
    4.6
    46%
    22 Ratings

    Automated appointment reminders

    N/A
    0 Ratings
    5.0
    50%
    18 Ratings

    Automated patient check-in

    N/A
    0 Ratings
    3.6
    36%
    18 Ratings

    Multi-location support

    N/A
    0 Ratings
    2.3
    23%
    20 Ratings

    Calendar interface

    N/A
    0 Ratings
    5.1
    51%
    17 Ratings

    Electronic Medical Records

    Allscripts Practice Management

    Feature Set Not Supported
    N/A
    3.7

    eClinicalWorks

    37%
    eClinicalWorks ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    3.0
    30%
    25 Ratings

    Templates

    N/A
    0 Ratings
    4.2
    42%
    24 Ratings

    Patient portal

    N/A
    0 Ratings
    4.0
    40%
    21 Ratings

    Mobile/tablet support

    N/A
    0 Ratings
    6.5
    65%
    16 Ratings

    Fax integration

    N/A
    0 Ratings
    3.3
    33%
    23 Ratings

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    2.0
    20%
    18 Ratings

    Workflow automation

    N/A
    0 Ratings
    1.9
    19%
    23 Ratings

    Speech recognition

    N/A
    0 Ratings
    5.8
    58%
    15 Ratings

    Customization

    N/A
    0 Ratings
    3.6
    36%
    20 Ratings

    E-prescribing

    N/A
    0 Ratings
    2.9
    29%
    24 Ratings

    Medical Security and Privacy

    Allscripts Practice Management

    Feature Set Not Supported
    N/A
    4.8

    eClinicalWorks

    48%
    eClinicalWorks ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    7.7
    77%
    43 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    4.3
    43%
    22 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    4.3
    43%
    20 Ratings

    Local mode / networking failsafe

    N/A
    0 Ratings
    2.8
    28%
    17 Ratings

    Workflow and Scale

    Allscripts Practice Management

    Feature Set Not Supported
    N/A
    3.4

    eClinicalWorks

    34%
    eClinicalWorks ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    3.3
    33%
    19 Ratings

    Specialty-specific workflows

    N/A
    0 Ratings
    3.5
    35%
    20 Ratings

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    3.3
    33%
    21 Ratings

    Attribute Ratings

    • Allscripts Practice Management is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.0

    Allscripts Practice Management

    90%
    3 Ratings
    2.0

    eClinicalWorks

    20%
    26 Ratings

    Likelihood to Renew

    Allscripts Practice Management

    N/A
    0 Ratings
    2.0

    eClinicalWorks

    20%
    1 Rating

    Usability

    10.0

    Allscripts Practice Management

    100%
    1 Rating
    3.0

    eClinicalWorks

    30%
    4 Ratings

    Performance

    Allscripts Practice Management

    N/A
    0 Ratings
    4.0

    eClinicalWorks

    40%
    2 Ratings

    Support Rating

    9.0

    Allscripts Practice Management

    90%
    1 Rating
    1.3

    eClinicalWorks

    13%
    4 Ratings

    In-Person Training

    Allscripts Practice Management

    N/A
    0 Ratings
    2.0

    eClinicalWorks

    20%
    1 Rating

    Implementation Rating

    Allscripts Practice Management

    N/A
    0 Ratings
    4.0

    eClinicalWorks

    40%
    2 Ratings

    Likelihood to Recommend

    Allscripts Practice Management

    Although the EHR software industry is still developing, Allscripts has proven to be better than most.
    Stephen Adams | TrustRadius Reviewer

    eClinicalWorks

    eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
    David Myers | TrustRadius Reviewer

    Pros

    Allscripts Practice Management

    • Ease of monitoring reports from all providers for each provider
    • Ease of copying last report into current on
    • Ease of deleting report when starting the wrong type of report
    Anonymous | TrustRadius Reviewer

    eClinicalWorks

    • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
    • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
    • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
    Anonymous | TrustRadius Reviewer

    Cons

    Allscripts Practice Management

    • Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
    • The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
    • There is no option to load facility and non-facility values for total RVUs.
    Anonymous | TrustRadius Reviewer

    eClinicalWorks

    • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
    • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
    • Training videos would be helpful on their support website.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Allscripts Practice Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    eClinicalWorks

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Allscripts Practice Management

    No score
    No answers yet
    No answers on this topic

    eClinicalWorks

    eClinicalWorks 2.0
    Based on 1 answer
    If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
    David Myers | TrustRadius Reviewer

    Usability

    Allscripts Practice Management

    Allscripts Practice Management 10.0
    Based on 1 answer
    Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.
    Anonymous | TrustRadius Reviewer

    eClinicalWorks

    eClinicalWorks 3.0
    Based on 4 answers
    [In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
    David Myers | TrustRadius Reviewer

    Performance

    Allscripts Practice Management

    No score
    No answers yet
    No answers on this topic

    eClinicalWorks

    eClinicalWorks 4.0
    Based on 2 answers
    I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
    Wesley Emmons | TrustRadius Reviewer

    Support Rating

    Allscripts Practice Management

    Allscripts Practice Management 9.0
    Based on 1 answer
    I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
    Anonymous | TrustRadius Reviewer

    eClinicalWorks

    eClinicalWorks 1.3
    Based on 4 answers
    You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
    David Myers | TrustRadius Reviewer

    In-Person Training

    Allscripts Practice Management

    No score
    No answers yet
    No answers on this topic

    eClinicalWorks

    eClinicalWorks 2.0
    Based on 1 answer
    Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
    David Myers | TrustRadius Reviewer

    Implementation Rating

    Allscripts Practice Management

    No score
    No answers yet
    No answers on this topic

    eClinicalWorks

    eClinicalWorks 4.0
    Based on 2 answers
    It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Allscripts Practice Management

    Centricity is much more difficult to get support for in my experience.
    Stephen Adams | TrustRadius Reviewer

    eClinicalWorks

    I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Allscripts Practice Management

    • I am only a user but it's easy to assume that this program is very expensive.
    • Access to reports across all providers is game-changing.
    • Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.
    Anonymous | TrustRadius Reviewer

    eClinicalWorks

    • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
    Kinekal Tasew | TrustRadius Reviewer

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