Alvaria Quality vs. Playvox
Alvaria Quality vs. Playvox
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Quality | N/A | Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement. | N/A | |
Playvox | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
Alvaria Quality | Playvox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Quality | Playvox | |
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Top Pros | ||
Top Cons |
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Alvaria Quality | Playvox | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Quality | Playvox | |
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Likelihood to Recommend | 7.0 (1 ratings) | 8.8 (193 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (6 ratings) |
Usability | - (0 ratings) | 7.7 (4 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 3.8 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.5 (2 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 6.4 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.1 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.0 (2 ratings) |
Alvaria Quality | Playvox | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Playvox |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Playvox |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Playvox |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Reliability and Availability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Performance | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Scalability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Playvox |
ScreenShots | Playvox Screenshots |