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Amazon Simple Notification Service (SNS) vs. PagerDuty

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon SNS

    Score8.7 out of 10
    N/AAmazon Web Services offers the Amazon Simple Notification Service (SNS) which provides pub/sub messaging and push notifications to iOS and Android devices. It is meant to operate in a microservices architecture and which can support event-driven contingencies and support the decoupling of applications.

    $0.01

    per 1 million

    PagerDuty

    Score8.5 out of 10
    N/APagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.

    $25

    per month per user

    Pricing
    Amazon SNSPagerDuty
    Editions & Modules
    API Requests & Payload Data
    $0.01
    per 1 million
    API Requests
    $0.50
    per 1 million requests
    Notification Deliveries
    $0.50
    per million notifications
    Professional
    $25
    per month per user
    Business
    $49
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Amazon SNSPagerDuty
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Amazon SNSPagerDuty
    Considered Both Products
    Amazon AWS
    Chose Amazon SNS
    SNS helps in integrating with other AWS components which are used in development such as Lambda, APIGW, S3 and DynamoDb easily. If used with third party software like PagerDuty, it makes the development and integration more complex. It is used mostly for publishing and …
    Incentivized
    Chose Amazon SNS
    Amazon Simple Notification Service and PagerDuty have been used by various organizations. Amazon SNS is ideal if you're within an AWS environment. PagerDuty is used when we are working outside of Amazon Web Services. Though PagerDuty is more expensive than Amazon SNS they do …
    Incentivized
    Chose Amazon SNS
    Many products, including PagerDuty, can be used to notify stakeholders when alarms are triggered. SNS is only suitable for non-emergency email alerts, and integration with CloudWatch is its only advantage. If you want to be notified of an issue by email, SNS can be configured …
    Incentivized
    Chose Amazon SNS
    The main reason we chose Amazon SNS is for easy integration with all the workflows in AWS. The other alternatives can be (and really are) best in specific points, but the main strength of SNS is that is one service of AWS, so we don't need to complicate things in our …
    Incentivized
    PagerDuty
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    20 Answers
    99%
    Would buy again
    158 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    20 Answers
    99%
    Delivers good value for the price
    134 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    20 Answers
    96%
    Happy with the feature set
    153 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    99%
    Lived up to sales and marketing promises
    95 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    97%
    Implementation went as expected
    110 Answers
    Best Alternatives
    Amazon SNSPagerDuty
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    IBM Confluent
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    Google Cloud Pub/Sub
    Score8.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Amazon SNSPagerDuty
    Likelihood to Recommend
    8.0
    (25 ratings)
    8.6
    (173 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.8
    (6 ratings)
    Usability
    9.0
    (12 ratings)
    7.3
    (5 ratings)
    Support Rating
    8.4
    (14 ratings)
    9.0
    (86 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (2 ratings)
    User Testimonials
    Amazon SNSPagerDuty
    Likelihood to Recommend
    Amazon AWS
    The Amazon SNS service is well suited to support event notifications, monitoring applications, workflow systems, time-sensitive information updates, and mobile applications that generates or consumes notifications. It can be used to relay time-critical events to mobile applications and devices. It provides significant advantages to developers who build mobile applications that rely on real-time events. It is not well suited for hybrid cross platform mobile application frameworks at this juncture. An optimal version to meet the needs of a cross platform mobile developer is needed as generally the frameworks are not meant to manage real-time events. It is also not suited for cases where the queue management needs improvement or requires special workflows/tooling.
    Incentivized
    Read full review
    PagerDuty
    To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money.
    Read full review
    Pros
    Amazon AWS
    • Built in for quicker setup within AWS ecosystem.
    • Trusted as you control the users and configuration via IAM and easy access controls.
    • Can be sent to S3 simple storage or for long term storage if required.
    • Can be used in many regions, same configs.
    Incentivized
    Read full review
    PagerDuty
    • PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
    • PagerDuty help to send alert to mobile calls and Team channel for outage.
    • PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.
    Incentivized
    Read full review
    Cons
    Amazon AWS
    • At times you receive access denied errors which are annoying.
    • Rarely do you receive internal failure errors where you can't access the information. It is rare but it does happen.
    • You are required to add an MWS Authentication Token every so often. I wish it would pull that information automatically for you so you don't have to go searching for it.
    Incentivized
    Read full review
    PagerDuty
    • When I open PagerDuty the page does look a little cluttered or busy.
    • It would be nice to go to the page with clear and straightforward instructions on what I must address.
    • Ability to change the color background.
    • Add a timer and alarms for tasks that need completed.
    Incentivized
    Read full review
    Likelihood to Renew
    Amazon AWS
    No answers on this topic
    PagerDuty
    They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
    Incentivized
    Read full review
    Usability
    Amazon AWS
    It is useful for applications developed using event driven architecture. It helps in tracking and logging the events in a very timely and efficient manner. The dashboards are a little difficult to implement. But overall it is very easy to integrate with other AWS services like Lambda, API GW, S3 and DynamoDB. The permissions to access should be resolved before using it.
    Incentivized
    Read full review
    PagerDuty
    The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
    Incentivized
    Read full review
    Support Rating
    Amazon AWS
    Amazon Simple Notification Sevices (SNS) support depends on your usage pattern and definitely on your support plan as an enterprise with AWS. Before reaching out to support you should read their documentation, as they have mentioned almost all the common issues and their solutions there. However, for specific issues, they generally respond in 1-2 business days.
    Incentivized
    Read full review
    PagerDuty
    PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
    Incentivized
    Read full review
    Implementation Rating
    Amazon AWS
    No answers on this topic
    PagerDuty
    When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
    Incentivized
    Read full review
    Alternatives Considered
    Amazon AWS
    Amazon’s SNS is incredibly easy to set up compared to the
    more powerful, but complex, Kafka flavours.

    SNS’s core advantages are –

    · no setup/no maintenance

    · either a queue (SQS) or a topic (SNS)

    · various limitations (on size, how long a message lives, etc)

    · limited throughput: you can do batch and concurrent requests, but still
    achieving high throughputs would be expensive

    · SNS has notifications for email, SMS, SQS, HTTP built-in.

    · no "message stream" concept Overall, it would be the best choice to get into the concepts of Pub/Sub concepts as although it has limitations it can provide significant capabilities and solutions
    Incentivized
    Read full review
    PagerDuty
    OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, escalations, and on-call duties in a more organized and dependable way, which fits better with how our teams work daily.
    Read full review
    Return on Investment
    Amazon AWS
    • Amazon Simple Notification Service (SNS) saved us a lot of extra coding time by providing straightforward functionality we needed in our ad campaign automation tool.
    • Amazon Simple Notification Service (SNS) allows us to maintain a consistent, serverless model within our applications.
    Incentivized
    Read full review
    PagerDuty
    • Allow our service to be available 24/7 with minimal downtime, improving customer experience
    • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
    • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
    Incentivized
    Read full review
    ScreenShots

    PagerDuty Screenshots

    Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.