Amplemarket vs. Intercom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amplemarket
Score 8.0 out of 10
N/A
Amplemarket is the platform to helps to sell in today's environment. From lead generation to personalized multichannel outreach and smart actions,N/A
Intercom
Score 8.5 out of 10
N/A
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
$39
per month per seat
Pricing
AmplemarketIntercom
Editions & Modules
No answers on this topic
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Offerings
Pricing Offerings
AmplemarketIntercom
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support.
More Pricing Information
Community Pulse
AmplemarketIntercom
Top Pros
Top Cons
Features
AmplemarketIntercom
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Amplemarket
-
Ratings
Intercom
8.0
166 Ratings
0% below category average
Organize and prioritize service tickets00 Ratings8.0153 Ratings
Expert directory00 Ratings7.897 Ratings
Subscription-based notifications00 Ratings7.2104 Ratings
ITSM collaboration and documentation00 Ratings7.8113 Ratings
Ticket creation and submission00 Ratings8.6156 Ratings
Ticket response00 Ratings8.5163 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Amplemarket
-
Ratings
Intercom
7.8
170 Ratings
0% below category average
External knowledge base00 Ratings7.9168 Ratings
Internal knowledge base00 Ratings7.7142 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Amplemarket
-
Ratings
Intercom
8.1
164 Ratings
5% above category average
Customer portal00 Ratings8.9131 Ratings
IVR00 Ratings7.554 Ratings
Social integration00 Ratings6.797 Ratings
Email support00 Ratings9.0155 Ratings
Help Desk CRM integration00 Ratings8.5122 Ratings
Best Alternatives
AmplemarketIntercom
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Score 9.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
SysAid
SysAid
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AmplemarketIntercom
Likelihood to Recommend
8.0
(1 ratings)
8.8
(320 ratings)
Likelihood to Renew
-
(0 ratings)
9.9
(21 ratings)
Usability
-
(0 ratings)
8.7
(228 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
6.2
(10 ratings)
Online Training
-
(0 ratings)
7.6
(2 ratings)
Implementation Rating
-
(0 ratings)
7.0
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
AmplemarketIntercom
Likelihood to Recommend
Amplemarket
You have the option of opting for simple plans that do not include their entire offer of applications, you can make better use of your data. All the members of the company will be able to constantly bear fruit of all the big data, the reports are developed with the highest consistency and quality, and it allows the use of metrics.
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Intercom
Intercom is well suited for connecting internal personnel with external individuals and those externals to specific individuals or teams within the organization. Intercom also does a good job at allowing multiple resources to direct communication in the right direction, whether that be a transfer internally or directing initial communication requests to the appropriate resources. Intercom is not always the best-suited platform for reaching out to external individuals because of the inability to know the availability of who you are trying to reach.
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Pros
Amplemarket
  • It has a system that directly connects and relates the results.
  • It is a system of algorithms and mathematical formulas that manages to relate a large amount of customer data.
Read full review
Intercom
  • In-app communication: I can deploy tours, banners, checklists, tooltips, posts, and surveys in a matter of minutes.
  • Knowledge Hub: I can write and publish a help article that can then be used to train the Fin AI agent to deliver accurate answers to our customers.
  • Communicating in context with service/sales agents and customers: the Help Desk makes it simple for sales and service agents to pull me into a conversation with a customer to resolve product-related issues.
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Cons
Amplemarket
  • It can be very difficult to correctly filter this enormous amount of data.
  • It falls short in areas such as e-mail marketing.
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Intercom
  • It would be nice if we could upload a sound effect that we would like to use.
  • Having a like to the ticket given by the expert for easier access.
  • Being able to change font style. It is said that Comic Sans helps people enjoy reading.
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Likelihood to Renew
Amplemarket
No answers on this topic
Intercom
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
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Usability
Amplemarket
No answers on this topic
Intercom
The transition from AI to human is seamless. This is from my experience of contacting Intercom for help and your use of Fin AI. We currently do not have the scale for Fin AI, but it is under consideration for the near future. Outside of Fin AI for our use case, bots and automation have made it easier to direct users to the correct knowledge materials and made the transition to human support seamless when needed.
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Reliability and Availability
Amplemarket
No answers on this topic
Intercom
always there
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Performance
Amplemarket
No answers on this topic
Intercom
works perfect
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Support Rating
Amplemarket
No answers on this topic
Intercom
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
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Online Training
Amplemarket
No answers on this topic
Intercom
Easy to know the learning path
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Implementation Rating
Amplemarket
No answers on this topic
Intercom
The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
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Alternatives Considered
Amplemarket
It is a flexible system that is also somewhat forgiving, there is an opportunity to go back to fix any problem. It allows your company to obtain information on processes and customers, the tool also offers artificial intelligence and machine learning, it is possible to adapt various types of content.
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Intercom
The intercom is more intuitive and provides easier management and personalization of our conversations. It's been a while since I used Zendesk, so this might have changed, but Intercom provides a bigger catalog of functionality targeted to product marketing, such as emails, in-app banners, pop-ups, and, overall, outbound communications.
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Return on Investment
Amplemarket
  • You can help your people start analyzing your campaigns
  • Combine the APIs that are available
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Intercom
  • Faster customer onboarding: When we identified our biggest conversion factors, we were able to set up an onboarding sequence that helped people get started and converted faster.
  • Adoption: It's much easier to showcase a new software feature. We build out a post and a tour for any new software features and prompt it to show up the first time they log in, all through Intercom.
  • Money: It's saved us money in the long run considering how many softwares we would have needed to use in order to get the same features offered in Intercom.
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ScreenShots

Amplemarket Screenshots

Screenshot of

Intercom Screenshots

Screenshot of AI Agent - The agent resolves 50% of support volume.Screenshot of AI Copilot - A personal AI assistant for every support agent.Screenshot of Omnichannel inbox - AI-enhanced to increase productivity.Screenshot of Tickets - Intercom tickets are designed for collaboration so complex issues are resolved faster.Screenshot of Help Center -  The help center powers AI and self-serve support.Screenshot of Workflows - Automations are built using the Intercom no code visual builder.