Likelihood to Recommend Few scenarios 1. For viewing API analytics, I think it is best in the market 2. For earning money via API monetization 3. Securing API 4. Onboarding legacy APIs to provide modern REST endpoints
Read full review Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Read full review Pros Better exception handling with the Raise exception policies help to monitor the flow by setting up the flow conditions. Easy development of a Proxy and APIs with much less tutoring and helps make getting started for new users easy. Very good documentation and blog with details of most common failures and error handling. A very very easy to use console. Read full review Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required Read full review Cons Only one user can be active in a proxy at a time No version control Prohibited from using JSON.stringify on Apigee objects (tokens) Debugging is difficult Unable to rename or delete policies without bumping revision Why would anyone give a js policy one name, display name something else, and script a different name? 'Trace' limited to only 20 transactions UI allows users to add target servers, but users must utilize the api to turn on SSL. I'm sure there's more, they just aren't coming to mind right now. Apigee forgets (expires?) your password at random intervals without notice. Every few weeks, or days, sometimes even three times in one day, I'll attempt to login to Apigee and my password will be 'wrong'. I've reset my password and Apigee still claims it's wrong. I've had to reset my password three times before it finally let me log back in. Read full review The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud) Read full review Likelihood to Renew I am not the one deciding whether to use apigee or not really. But personally, I would recommend the use of it as developing APIs on it is easy. And as a mediator between backend servers, we could easily modify request and responses in it without touching any backend code while having a centralize gateway to access our backend APIs too.
Read full review Usability Support has helped us to resolved all the queries and community support was also good.
Read full review Usability is pretty streamlined, especially if you're familiar with other
Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend
Salesforce Trailhead along with it
Read full review Performance It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Read full review Support Rating Quite hard to get support, at least on the coding side, when we encounter blockers. But general concerns, they would schedule a call to you for them to get a whole picture of your concern. Albeit in my experience, bad really as they haven't replied about the progress, but otherwise seems to have been fixed.
Read full review We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Read full review Alternatives Considered Apigee is the best in the market in terms of API Analytics Apigee is having wonderful Documentation with short videos Security is a major concern and Apigee provides an easily configurable policy to secure API Quota and rate-limit is again very easy to configure on every API basis It provides various policies to transform the response from one form to another form e.g. JSON to XML or XML to JSON
Read full review I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Read full review Return on Investment As a public entity it is hard to say how much ROI we can have. We have yet to create a billing and ROI plan. We are thinking of other ways to create ROI, possibly through data/service barter. Astha Karki Application Development Project Manager and GIS Analyst
Read full review Improved online admission application completion rates from mid-60%s to mid-80%s. Positive user experience from start-to-finish to leverage one data system for all prospective student data Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data Read full review ScreenShots