34 Ratings
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Score 9.1 out of 100
250 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Apigee Edge

Apigee has been great when managing the quota based access to the APIs. It is really good and suitable when considering proxying the in-house server endpoints access with the way it provides security with API Key validation and OAuth.
Srinivas Rao Cheeti | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. As a standalone product without integration to the Salesforce ecosystem, it really doesn't make sense as a regular web portal presents itself as a better option.
Pedro Henrique de Almeida | TrustRadius Reviewer

Feature Rating Comparison

API Management

Apigee Edge
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
API access control
Apigee Edge
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Rate limits and usage policies
Apigee Edge
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
API usage data
Apigee Edge
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
API user onboarding
Apigee Edge
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
API versioning
Apigee Edge
4.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Usage billing and payments
Apigee Edge
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
API monitoring and logging
Apigee Edge
10.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Pros

Apigee Edge

  • Manage user access, we can allow specific access to users based on their need and even customize requests of services based on user requirements.
  • Allow branding, so that SFO can maintain its look and feel but still get the support and functionalities we need from Apigee.
  • Integrates well with other platforms we use.
Astha Karki | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
  • It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
  • Integrates well with the rest of an existing Salesforce org if you have one.
  • Users will already be familiar with the UI if they're using Salesforce for other reasons.
Anonymous | TrustRadius Reviewer

Cons

Apigee Edge

  • Only one user can be active in a proxy at a time
  • No version control
  • Prohibited from using JSON.stringify on Apigee objects (tokens)
  • Debugging is difficult
  • Unable to rename or delete policies without bumping revision
  • Why would anyone give a js policy one name, display name something else, and script a different name?
  • 'Trace' limited to only 20 transactions
  • UI allows users to add target servers, but users must utilize the api to turn on SSL.
  • I'm sure there's more, they just aren't coming to mind right now.
  • Apigee forgets (expires?) your password at random intervals without notice. Every few weeks, or days, sometimes even three times in one day, I'll attempt to login to Apigee and my password will be 'wrong'. I've reset my password and Apigee still claims it's wrong. I've had to reset my password three times before it finally let me log back in.
Tim Gragg | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Apigee Edge

Apigee Edge 9.0
Based on 1 answer
I am not the one deciding whether to use apigee or not really. But personally, I would recommend the use of it as developing APIs on it is easy. And as a mediator between backend servers, we could easily modify request and responses in it without touching any backend code while having a centralize gateway to access our backend APIs too.
Joshua Cariño | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

No score
No answers yet
No answers on this topic

Usability

Apigee Edge

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
Anonymous | TrustRadius Reviewer

Performance

Apigee Edge

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
Anonymous | TrustRadius Reviewer

Support Rating

Apigee Edge

Apigee Edge 6.0
Based on 1 answer
Quite hard to get support, at least on the coding side, when we encounter blockers. But general concerns, they would schedule a call to you for them to get a whole picture of your concern. Albeit in my experience, bad really as they haven't replied about the progress, but otherwise seems to have been fixed.
Joshua Cariño | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6
Based on 35 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

Alternatives Considered

Apigee Edge

Somewhere in the middle. Based on its current offerings and subscription model
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Anonymous | TrustRadius Reviewer

Return on Investment

Apigee Edge

  • Unruly, difficult to maintain, unable to test, difficult to troubleshoot and debug. Every ticket that requires Apigee work increases stress and anxiety.
Tim Gragg | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

Pricing Details

Apigee Edge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apigee Edge
10.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
8.5

Likelihood to Renew

Apigee Edge
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Usability

Apigee Edge
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.4

Performance

Apigee Edge
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.1

Support Rating

Apigee Edge
6.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
7.6

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