8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 8 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 3 reviews and ratings
Likelihood to Recommend
Appcues
Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.
Customer Success Manager
KindfulNon-Profit Organization Management, 1-10 employees
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Feature Rating Comparison
Survey Format & Appearance
Appcues
—
MaritzCX
6.0
Survey templates
Appcues
—
MaritzCX
7.0
Themes
Appcues
—
MaritzCX
6.0
Custom logo/branding
Appcues
—
MaritzCX
5.0
Survey Content
Appcues
—
MaritzCX
8.0
Changes to live survey
Appcues
—
MaritzCX
6.0
Question design help
Appcues
—
MaritzCX
9.0
Multiple question types
Appcues
—
MaritzCX
9.0
Survey Logic
Appcues
—
MaritzCX
7.0
Survey logic flexibility
Appcues
—
MaritzCX
7.0
Survey Reporting & Analytics
Appcues
—
MaritzCX
6.8
Response tracking
Appcues
—
MaritzCX
8.0
Data export
Appcues
—
MaritzCX
5.0
Standard reports
Appcues
—
MaritzCX
8.0
Custom reports
Appcues
—
MaritzCX
5.0
Analytics
Appcues
—
MaritzCX
8.0
Survey Administration & Security
Appcues
—
MaritzCX
7.0
Access controls
Appcues
—
MaritzCX
5.0
Compliance
Appcues
—
MaritzCX
9.0
Survey Distribution
Appcues
—
MaritzCX
5.0
Respondent restrictions
Appcues
—
MaritzCX
5.0
Pros
Appcues
- Implement application/feature/release tours for web applications.
- Make changes directly on production without the need to stage them in Dev or QA.
- Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
MaritzCX
- Easy to use format (not HTML coding knowledge required)
- Detailed reports
- Ability to save and re-use same themes and surveys
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Cons
Appcues
- We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
- Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
- The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Customer Success Manager
KindfulNon-Profit Organization Management, 1-10 employees
MaritzCX
- Ability to customize look of survey limited
- Some reports in CSV were a mess to fix up
- Support seemed limited
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Alternatives Considered
Appcues
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Return on Investment
Appcues
- We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
- Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
- Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.
Customer Success Manager
KindfulNon-Profit Organization Management, 1-10 employees
MaritzCX
- Saved our department from needing to purchase additional event software
- I was not responsible for actual purchase of MaritzCX
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Pricing Details
Appcues
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Appcues Editions & Modules
Edition
Essentials | $2991 |
---|---|
Growth | $8792 |
Enterprise | Contact sales team |
- per month/billed monthly
- per month/billed annually
Additional Pricing Details
—MaritzCX
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
MaritzCX Editions & Modules
—