19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 19 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Survey Format & Appearance
Appcues
Feature Set Not Supported
N/A

6.0
MaritzCX
60%
MaritzCX ranks higher in 3/3 features
MaritzCX ranks higher in 3/3 features
Survey templates
N/A
0 Ratings
7.0
70%
1 Rating
Themes
N/A
0 Ratings
6.0
60%
1 Rating
Custom logo/branding
N/A
0 Ratings
5.0
50%
1 Rating
Survey Content
Appcues
Feature Set Not Supported
N/A

8.0
MaritzCX
80%
MaritzCX ranks higher in 3/3 features
MaritzCX ranks higher in 3/3 features
Changes to live survey
N/A
0 Ratings
6.0
60%
1 Rating
Question design help
N/A
0 Ratings
9.0
90%
1 Rating
Multiple question types
N/A
0 Ratings
9.0
90%
1 Rating
Survey Logic
Appcues
Feature Set Not Supported
N/A

7.0
MaritzCX
70%
MaritzCX ranks higher in 1/1 features
MaritzCX ranks higher in 1/1 features
Survey logic flexibility
N/A
0 Ratings
7.0
70%
1 Rating
Survey Reporting & Analytics
Appcues
Feature Set Not Supported
N/A

6.8
MaritzCX
68%
MaritzCX ranks higher in 5/5 features
MaritzCX ranks higher in 5/5 features
Response tracking
N/A
0 Ratings
8.0
80%
1 Rating
Data export
N/A
0 Ratings
5.0
50%
1 Rating
Standard reports
N/A
0 Ratings
8.0
80%
1 Rating
Custom reports
N/A
0 Ratings
5.0
50%
1 Rating
Analytics
N/A
0 Ratings
8.0
80%
1 Rating
Survey Administration & Security
Appcues
Feature Set Not Supported
N/A

7.0
MaritzCX
70%
MaritzCX ranks higher in 2/2 features
MaritzCX ranks higher in 2/2 features
Access controls
N/A
0 Ratings
5.0
50%
1 Rating
Compliance
N/A
0 Ratings
9.0
90%
1 Rating
Survey Distribution
Appcues
Feature Set Not Supported
N/A

5.0
MaritzCX
50%
MaritzCX ranks higher in 1/1 features
MaritzCX ranks higher in 1/1 features
Respondent restrictions
N/A
0 Ratings
5.0
50%
1 Rating
Attribute Ratings
- MaritzCX is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.7
Appcues
77%
7 Ratings

8.0
MaritzCX
80%
1 Rating
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
Marketing Associate
Mercer-MettlInformation Technology and Services, 501-1000 employees
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Pros
Appcues
- As a whole, Appcues is very easy to use.
- You can build templates to easily style future modal windows and tooltips.
- They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
Director of Marketing
Breeze Church ManagementNon-profit Organization Management, 11-50 employees
MaritzCX
- Easy to use format (not HTML coding knowledge required)
- Detailed reports
- Ability to save and re-use same themes and surveys
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Cons
Appcues
- We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
- Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
- The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Customer Success Manager
KindfulNon-Profit Organization Management, 1-10 employees
MaritzCX
- Ability to customize look of survey limited
- Some reports in CSV were a mess to fix up
- Support seemed limited
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Pricing Details
Appcues
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Appcues Editions & Modules
Edition
Essentials | $2991 |
---|---|
Growth | $8792 |
Enterprise | Contact sales team |
- per month/billed monthly
- per month/billed annually
- none
Additional Pricing Details
—MaritzCX
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MaritzCX Editions & Modules
—
Additional Pricing Details
—Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
Product Manager
GooderaInformation Technology & Services, 201-500 employees
MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees
Return on Investment
Appcues
- Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
- Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
MaritzCX
- Saved our department from needing to purchase additional event software
- I was not responsible for actual purchase of MaritzCX
Marketing Coordinator
Vistage Worldwide, Inc.Banking, 10,001+ employees