What users are saying about
19 Ratings
3 Ratings
19 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Appcues

    Feature Set Not Supported
    N/A
    6.0

    MaritzCX

    60%
    MaritzCX ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Themes

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Survey Content

    Appcues

    Feature Set Not Supported
    N/A
    8.0

    MaritzCX

    80%
    MaritzCX ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Question design help

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Logic

    Appcues

    Feature Set Not Supported
    N/A
    7.0

    MaritzCX

    70%
    MaritzCX ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Survey Reporting & Analytics

    Appcues

    Feature Set Not Supported
    N/A
    6.8

    MaritzCX

    68%
    MaritzCX ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Data export

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Survey Administration & Security

    Appcues

    Feature Set Not Supported
    N/A
    7.0

    MaritzCX

    70%
    MaritzCX ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Compliance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Distribution

    Appcues

    Feature Set Not Supported
    N/A
    5.0

    MaritzCX

    50%
    MaritzCX ranks higher in 1/1 features

    Respondent restrictions

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • MaritzCX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.7

    Appcues

    77%
    7 Ratings
    8.0

    MaritzCX

    80%
    1 Rating

    Likelihood to Recommend

    Appcues

    It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
    Tanish Pruthi | TrustRadius Reviewer

    MaritzCX

    I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
    Kate Burk | TrustRadius Reviewer

    Pros

    Appcues

    • As a whole, Appcues is very easy to use.
    • You can build templates to easily style future modal windows and tooltips.
    • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
    Tim Aderman | TrustRadius Reviewer

    MaritzCX

    • Easy to use format (not HTML coding knowledge required)
    • Detailed reports
    • Ability to save and re-use same themes and surveys
    Kate Burk | TrustRadius Reviewer

    Cons

    Appcues

    • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
    • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
    • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
    Jared DeLong | TrustRadius Reviewer

    MaritzCX

    • Ability to customize look of survey limited
    • Some reports in CSV were a mess to fix up
    • Support seemed limited
    Kate Burk | TrustRadius Reviewer

    Pricing Details

    Appcues

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Appcues Editions & Modules

    Edition
    Essentials$2991
    Growth$8792
    EnterpriseContact sales team
    1. per month/billed monthly
    2. per month/billed annually
    3. none
    Additional Pricing Details

    MaritzCX

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    MaritzCX Editions & Modules

    Additional Pricing Details

    Alternatives Considered

    Appcues

    It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
    Aishik Dhar | TrustRadius Reviewer

    MaritzCX

    MaritzCX was actually to only survey software I have used. No comparison to describe in this section
    Kate Burk | TrustRadius Reviewer

    Return on Investment

    Appcues

    • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
    • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
    Juan Palma | TrustRadius Reviewer

    MaritzCX

    • Saved our department from needing to purchase additional event software
    • I was not responsible for actual purchase of MaritzCX
    Kate Burk | TrustRadius Reviewer

    Add comparison