Appcues vs. MaritzCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 8.8 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Pricing
AppcuesMaritzCX
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
AppcuesMaritzCX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AppcuesMaritzCX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Appcues
-
Ratings
MaritzCX
6.0
1 Ratings
24% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Appcues
-
Ratings
MaritzCX
8.0
1 Ratings
6% below category average
Changes to live survey00 Ratings6.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Appcues
-
Ratings
MaritzCX
7.0
1 Ratings
16% below category average
Survey logic flexibility00 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Appcues
-
Ratings
MaritzCX
6.8
1 Ratings
18% below category average
Response tracking00 Ratings8.01 Ratings
Data export00 Ratings5.01 Ratings
Standard reports00 Ratings8.01 Ratings
Custom reports00 Ratings5.01 Ratings
Analytics00 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Appcues
-
Ratings
MaritzCX
7.0
1 Ratings
17% below category average
Access controls00 Ratings5.01 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Appcues
-
Ratings
MaritzCX
5.0
1 Ratings
47% below category average
Respondent restrictions00 Ratings5.01 Ratings
Best Alternatives
AppcuesMaritzCX
Small Businesses
Pendo.io
Pendo.io
Score 8.2 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.4 out of 10
Qualaroo
Qualaroo
Score 7.7 out of 10
Enterprises
Whatfix
Whatfix
Score 9.4 out of 10
DocuWare
DocuWare
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AppcuesMaritzCX
Likelihood to Recommend
7.7
(7 ratings)
8.0
(1 ratings)
User Testimonials
AppcuesMaritzCX
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
Read full review
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
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Pros
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
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MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Read full review
Cons
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
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MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Read full review
Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
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MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
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Return on Investment
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
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MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Read full review
ScreenShots