What users are saying about
8 Ratings
3 Ratings
8 Ratings
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Score 8.5 out of 100
3 Ratings
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Score 7 out of 100

Likelihood to Recommend

Appcues

Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.
Jared DeLong | TrustRadius Reviewer

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Appcues
MaritzCX
6.0
Survey templates
Appcues
MaritzCX
7.0
Themes
Appcues
MaritzCX
6.0
Custom logo/branding
Appcues
MaritzCX
5.0

Survey Content

Appcues
MaritzCX
8.0
Changes to live survey
Appcues
MaritzCX
6.0
Question design help
Appcues
MaritzCX
9.0
Multiple question types
Appcues
MaritzCX
9.0

Survey Logic

Appcues
MaritzCX
7.0
Survey logic flexibility
Appcues
MaritzCX
7.0

Survey Reporting & Analytics

Appcues
MaritzCX
6.8
Response tracking
Appcues
MaritzCX
8.0
Data export
Appcues
MaritzCX
5.0
Standard reports
Appcues
MaritzCX
8.0
Custom reports
Appcues
MaritzCX
5.0
Analytics
Appcues
MaritzCX
8.0

Survey Administration & Security

Appcues
MaritzCX
7.0
Access controls
Appcues
MaritzCX
5.0
Compliance
Appcues
MaritzCX
9.0

Survey Distribution

Appcues
MaritzCX
5.0
Respondent restrictions
Appcues
MaritzCX
5.0

Pros

Appcues

  • Implement application/feature/release tours for web applications.
  • Make changes directly on production without the need to stage them in Dev or QA.
  • Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
Juan Palma | TrustRadius Reviewer

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

Cons

Appcues

  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Jared DeLong | TrustRadius Reviewer

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

Alternatives Considered

Appcues

We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has.
Juan Palma | TrustRadius Reviewer

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

Return on Investment

Appcues

  • We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
  • Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
  • Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.
Jared DeLong | TrustRadius Reviewer

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

Pricing Details

Appcues

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Appcues Editions & Modules

Edition
Essentials$2991
Growth$8792
EnterpriseContact sales team
  1. per month/billed monthly
  2. per month/billed annually
Additional Pricing Details

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MaritzCX Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison