Apptentive vs. Kustomer
Apptentive vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Apptentive | N/A | Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect… | N/A | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
Apptentive | Kustomer | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
Apptentive | Kustomer | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Apptentive | Kustomer | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Apptentive | Kustomer | |
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Likelihood to Recommend | 8.0 (2 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
Apptentive | Kustomer | |
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Likelihood to Recommend | Apptentive | Kustomer, LLC |
Pros | Apptentive | Kustomer, LLC |
Cons | Apptentive | Kustomer, LLC |
Likelihood to Renew | Apptentive No answers on this topic | Kustomer, LLC |
Usability | Apptentive No answers on this topic | Kustomer, LLC |
Reliability and Availability | Apptentive No answers on this topic | Kustomer, LLC |
Performance | Apptentive No answers on this topic | Kustomer, LLC |
Support Rating | Apptentive No answers on this topic | Kustomer, LLC |
In-Person Training | Apptentive No answers on this topic | Kustomer, LLC |
Online Training | Apptentive No answers on this topic | Kustomer, LLC |
Implementation Rating | Apptentive No answers on this topic | Kustomer, LLC |
Alternatives Considered | Apptentive | Kustomer, LLC |
Scalability | Apptentive No answers on this topic | Kustomer, LLC |
Return on Investment | Apptentive | Kustomer, LLC |
ScreenShots | Apptentive Screenshots | Kustomer Screenshots |