What users are saying about
Top Rated
100 Ratings
3 Ratings
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Score 7.8 out of 101
Top Rated
100 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Apptha Marketplace

Apptha Marketplace has some good features, like data input through photos (happens quickly as well), but the interface on the website makes the process more confusing than it needs to be.
No photo available

Salesforce Commerce Cloud

SFCC is a robust, reliable platform for businesses requiring a cloud-based solution that requires limited development and upkeep. Challenges do come with SFCC should you require heavy customisation.
Gareth Beer profile photo

Feature Rating Comparison

Online Storefront

Apptha Marketplace
Salesforce Commerce Cloud
7.8
Product catalog & listings
Apptha Marketplace
Salesforce Commerce Cloud
8.0
Product management
Apptha Marketplace
Salesforce Commerce Cloud
8.1
Bulk product upload
Apptha Marketplace
Salesforce Commerce Cloud
7.9
Branding
Apptha Marketplace
Salesforce Commerce Cloud
8.0
Mobile storefront
Apptha Marketplace
Salesforce Commerce Cloud
7.6
Product variations
Apptha Marketplace
Salesforce Commerce Cloud
7.0
Website integration
Apptha Marketplace
Salesforce Commerce Cloud
9.1
Visual customization
Apptha Marketplace
Salesforce Commerce Cloud
7.4
CMS
Apptha Marketplace
Salesforce Commerce Cloud
6.9

Online Shopping Cart

Apptha Marketplace
Salesforce Commerce Cloud
7.1
Abandoned cart recovery
Apptha Marketplace
Salesforce Commerce Cloud
6.8
Checkout user experience
Apptha Marketplace
Salesforce Commerce Cloud
7.4

Online Payment System

Apptha Marketplace
Salesforce Commerce Cloud
8.0
eCommerce security
Apptha Marketplace
Salesforce Commerce Cloud
8.0

eCommerce Marketing

Apptha Marketplace
Salesforce Commerce Cloud
8.0
Promotions & discounts
Apptha Marketplace
Salesforce Commerce Cloud
7.8
Personalized recommendations
Apptha Marketplace
Salesforce Commerce Cloud
8.0
SEO
Apptha Marketplace
Salesforce Commerce Cloud
8.2

eCommerce Business Management

Apptha Marketplace
Salesforce Commerce Cloud
8.1
Multi-site management
Apptha Marketplace
Salesforce Commerce Cloud
8.4
Order processing
Apptha Marketplace
Salesforce Commerce Cloud
7.9
Inventory management
Apptha Marketplace
Salesforce Commerce Cloud
8.0
Shipping
Apptha Marketplace
Salesforce Commerce Cloud
8.1
Custom functionality
Apptha Marketplace
Salesforce Commerce Cloud
7.9

Pros

  • Categorizes users well.
  • Cool software and interface for inputting documents (business cards).
No photo available
  • Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
  • Demandware has an effective cache, deployment model and less down time(in fact no down time).
  • Demandware has content management and online marketing features inside it's own tool called Business Manager.
  • No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
  • No local installations required. SaaS ;)
No photo available

Cons

  • The connection between the contact and "opportunity" is vague and difficult to initially understand. Perhaps each contact should simply have a comprehensive list called "measurable actions" which includes all calls, emails, voicemails, conversations, etc. to be cataloged.
No photo available
  • Image Management - Through Demandware's Business Manager, loading, assigning and maintaining images in the Product Catalog is a bit cumbersome. Granted, our current implementation doesn't take advantage of DW's Image Management that allows clients to load a single, high resolution image that gets dynamically scaled throughout the site so we load several versions of each product image in each size we need. This certainly compounds the complexity of a tedious task. Moving to Image Manager is expected to reduce some of this frustration.
  • Business Manager - The backend management tool for Demandware could use some UI improvements. The company has a plan to make merchandising and catalog management more WYSIWYG, but has delayed implementation of the improvements. My opinion is if the tool is not ready, then don't force it going live.
  • URL Management - Historically, we have had challenges with the way Demandware handles URLs. Specifically, it used to append required elements that diminished SEO effectiveness and URL "cleanliness". Additionally, we've had challenges with redirects resulting in endless loops, etc. In 2013 the company addressed many SEO challenges and these improvements have had a positive impact at Urban Decay. Interestingly, today, as I write this review, Demandware pushed a new code version that is expected to address some remaining issues with redirects and other SEO-related issues.
John Perasco profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud7.8
Based on 10 answers
Personally, I am not aware of Demandware's feature roadmap for the next 2-3 years. Bringing this awareness to the industry will help boost confidence.
ASHISH PACHAURI profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

No answers on this topic
I have only ever used one iteration of Salesforce.
No photo available

Return on Investment

No answers on this topic
  • Increased conversion
  • Improved work flow
  • Only required small dev team
  • Analytics not as robust
No photo available

Screenshots

Pricing Details

Apptha Marketplace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details