What users are saying about

Apptha Marketplace

3 Ratings
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Score 7.9 out of 101

Salesforce Commerce Cloud

Top Rated
92 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Apptha Marketplace

Apptha Marketplace has some good features, like data input through photos (happens quickly as well), but the interface on the website makes the process more confusing than it needs to be.
No photo available

Salesforce Commerce Cloud

SFCC is a robust, reliable platform for businesses requiring a cloud-based solution that requires limited development and upkeep. Challenges do come with SFCC should you require heavy customisation.
Gareth Beer profile photo

Feature Rating Comparison

Online Storefront

Apptha Marketplace
Salesforce Commerce Cloud
7.4
Product catalog & listings
Apptha Marketplace
Salesforce Commerce Cloud
6.9
Product management
Apptha Marketplace
Salesforce Commerce Cloud
7.6
Bulk product upload
Apptha Marketplace
Salesforce Commerce Cloud
8.1
Branding
Apptha Marketplace
Salesforce Commerce Cloud
7.8
Mobile storefront
Apptha Marketplace
Salesforce Commerce Cloud
7.4
Product variations
Apptha Marketplace
Salesforce Commerce Cloud
7.1
Website integration
Apptha Marketplace
Salesforce Commerce Cloud
8.5
Visual customization
Apptha Marketplace
Salesforce Commerce Cloud
6.7
CMS
Apptha Marketplace
Salesforce Commerce Cloud
5.9

Online Shopping Cart

Apptha Marketplace
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
Apptha Marketplace
Salesforce Commerce Cloud
6.1
Checkout user experience
Apptha Marketplace
Salesforce Commerce Cloud
6.5

Online Payment System

Apptha Marketplace
Salesforce Commerce Cloud
7.1
eCommerce security
Apptha Marketplace
Salesforce Commerce Cloud
7.1

eCommerce Marketing

Apptha Marketplace
Salesforce Commerce Cloud
7.1
Promotions & discounts
Apptha Marketplace
Salesforce Commerce Cloud
6.5
Personalized recommendations
Apptha Marketplace
Salesforce Commerce Cloud
7.3
SEO
Apptha Marketplace
Salesforce Commerce Cloud
7.6

eCommerce Business Management

Apptha Marketplace
Salesforce Commerce Cloud
7.2
Multi-site management
Apptha Marketplace
Salesforce Commerce Cloud
7.7
Order processing
Apptha Marketplace
Salesforce Commerce Cloud
7.0
Inventory management
Apptha Marketplace
Salesforce Commerce Cloud
7.6
Shipping
Apptha Marketplace
Salesforce Commerce Cloud
6.9
Custom functionality
Apptha Marketplace
Salesforce Commerce Cloud
6.9

Pros

  • Categorizes users well.
  • Cool software and interface for inputting documents (business cards).
No photo available
  • Demandware business manager features a very robust set of options to accomplish many merchandising and content tasks out of the box. For typical retailers, there are usually very simple ways to accomplish common tasks.
  • The ability to schedule content and tie unique content to session data is particularly useful and fully featured.
  • Many features that would typically be missing from a home-grown CMS and would require development are included in business manager and easily controlled by marketers.
William Van Fleet profile photo

Cons

  • The connection between the contact and "opportunity" is vague and difficult to initially understand. Perhaps each contact should simply have a comprehensive list called "measurable actions" which includes all calls, emails, voicemails, conversations, etc. to be cataloged.
No photo available
  • It is not immediately clear in Demandware on how you can build out content blocks on site's category pages.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud7.8
Based on 10 answers
I think that it is a very time intensive program. If we are able to find a web hosting tool that allows us (the marketing team) to make easy changes to the templates to be more responsive, then we would definitely look into that tool. It just takes us so long to get things implemented due to the necessity of the development work
Kevin Daniele profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

No answers on this topic
On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.
No photo available

Return on Investment

No answers on this topic
  • Demandware's scalability has had a significant impact on our business. As I mentioned previously in the Strengths section, the platform allows us to successfully launch new products as well as drive significant traffic to the site in "bursts" in a way that our custom solution would not have been able to handle. Handling traffic spikes in thousands of percentage points smoothly allows our creative teams to focus on driving customers and fans to our site knowing it will perform.
  • The negative side to front-end scalability is that it can expose weaknesses in other parts of the business. Being able to sell at high volumes in short bursts is fantastic on the front-end, but it can expose "bottlenecks" in the OMS and Fulfillment sides of the house.
  • The Demandware platform allows us to be more "device agnostic". Today we are working on making urbandecay.com responsive. But before this initiative, going live on the platform opened up the site to many more devices to a positive customer experience than our previous site did.
John Perasco profile photo

Screenshots

Pricing Details

Apptha Marketplace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details