What users are saying about
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127 Ratings
3 Ratings
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Score 7.4 out of 101

Salesforce Commerce Cloud

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127 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Apptha Marketplace

Apptha Marketplace has some good features, like data input through photos (happens quickly as well), but the interface on the website makes the process more confusing than it needs to be.
No photo available

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
No photo available

Feature Rating Comparison

Online Storefront

Apptha Marketplace
Salesforce Commerce Cloud
8.6
Product catalog & listings
Apptha Marketplace
Salesforce Commerce Cloud
8.8
Product management
Apptha Marketplace
Salesforce Commerce Cloud
8.7
Bulk product upload
Apptha Marketplace
Salesforce Commerce Cloud
8.6
Branding
Apptha Marketplace
Salesforce Commerce Cloud
8.7
Mobile storefront
Apptha Marketplace
Salesforce Commerce Cloud
8.4
Product variations
Apptha Marketplace
Salesforce Commerce Cloud
8.4
Website integration
Apptha Marketplace
Salesforce Commerce Cloud
9.3
Visual customization
Apptha Marketplace
Salesforce Commerce Cloud
8.6
CMS
Apptha Marketplace
Salesforce Commerce Cloud
7.9

Online Shopping Cart

Apptha Marketplace
Salesforce Commerce Cloud
8.5
Abandoned cart recovery
Apptha Marketplace
Salesforce Commerce Cloud
8.4
Checkout user experience
Apptha Marketplace
Salesforce Commerce Cloud
8.7

Online Payment System

Apptha Marketplace
Salesforce Commerce Cloud
8.8
eCommerce security
Apptha Marketplace
Salesforce Commerce Cloud
8.8

eCommerce Marketing

Apptha Marketplace
Salesforce Commerce Cloud
8.7
Promotions & discounts
Apptha Marketplace
Salesforce Commerce Cloud
8.7
Personalized recommendations
Apptha Marketplace
Salesforce Commerce Cloud
8.7
SEO
Apptha Marketplace
Salesforce Commerce Cloud
8.6

eCommerce Business Management

Apptha Marketplace
Salesforce Commerce Cloud
8.7
Multi-site management
Apptha Marketplace
Salesforce Commerce Cloud
9.0
Order processing
Apptha Marketplace
Salesforce Commerce Cloud
8.8
Inventory management
Apptha Marketplace
Salesforce Commerce Cloud
8.3
Shipping
Apptha Marketplace
Salesforce Commerce Cloud
9.0
Custom functionality
Apptha Marketplace
Salesforce Commerce Cloud
8.4

Pros

Apptha Marketplace

  • Categorizes users well.
  • Cool software and interface for inputting documents (business cards).
No photo available

Salesforce Commerce Cloud

  • Demandware business manager features a very robust set of options to accomplish many merchandising and content tasks out of the box. For typical retailers, there are usually very simple ways to accomplish common tasks.
  • The ability to schedule content and tie unique content to session data is particularly useful and fully featured.
  • Many features that would typically be missing from a home-grown CMS and would require development are included in business manager and easily controlled by marketers.
William Van Fleet profile photo

Cons

Apptha Marketplace

  • The connection between the contact and "opportunity" is vague and difficult to initially understand. Perhaps each contact should simply have a comprehensive list called "measurable actions" which includes all calls, emails, voicemails, conversations, etc. to be cataloged.
No photo available

Salesforce Commerce Cloud

  • The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
  • The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
  • The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
  • Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.
Peter Kowalczyk profile photo

Likelihood to Renew

Apptha Marketplace

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.
No photo available

Usability

Apptha Marketplace

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

Apptha Marketplace

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

Apptha Marketplace

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

Apptha Marketplace

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

Apptha Marketplace

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

Apptha Marketplace

No answers on this topic

Salesforce Commerce Cloud

On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.
No photo available

Return on Investment

Apptha Marketplace

No answers on this topic

Salesforce Commerce Cloud

  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
No photo available

Screenshots

Pricing Details

Apptha Marketplace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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