What users are saying about
3 Ratings
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Score 6.8 out of 101
16 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

ArchiOffice

Archioffice is only suitable for architect and interior design firms.
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FinancialForce PSA

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
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Feature Rating Comparison

Project Management

ArchiOffice
4.7
FinancialForce PSA
7.3
Task Management
ArchiOffice
3.1
FinancialForce PSA
8.3
Resource Management
ArchiOffice
3.0
FinancialForce PSA
8.4
Gantt Charts
ArchiOffice
3.0
FinancialForce PSA
7.5
Scheduling
ArchiOffice
3.0
FinancialForce PSA
7.9
Workflow Automation
ArchiOffice
4.0
FinancialForce PSA
6.3
Team Collaboration
ArchiOffice
3.0
FinancialForce PSA
6.1
Support for Agile Methodology
ArchiOffice
4.0
FinancialForce PSA
7.2
Support for Waterfall Methodology
ArchiOffice
4.0
FinancialForce PSA
8.0
Document Management
ArchiOffice
5.8
FinancialForce PSA
6.7
Email integration
ArchiOffice
3.0
FinancialForce PSA
5.5
Mobile Access
ArchiOffice
4.0
FinancialForce PSA
6.4
Timesheet Tracking
ArchiOffice
9.0
FinancialForce PSA
8.6
Change request and Case Management
ArchiOffice
7.0
FinancialForce PSA
7.1
Budget and Expense Management
ArchiOffice
9.9
FinancialForce PSA
8.4

Professional Services Automation

ArchiOffice
8.6
FinancialForce PSA
7.2
Quotes/estimates
ArchiOffice
5.0
FinancialForce PSA
4.5
Invoicing
ArchiOffice
9.9
FinancialForce PSA
7.5
Project & financial reporting
ArchiOffice
9.9
FinancialForce PSA
8.0
Integration with accounting software
ArchiOffice
9.8
FinancialForce PSA
8.7

Pros

  • ArchiOffice helps me manage my time throughout the work day.
  • ArchiOffice helps me to understand how much time I have allocated to each client and to give me a realistic view on how long each task actually takes.
  • ArchiOffice gives me a breakdown of the time and expenses our company has allocated to each project.
Heather Wiebe profile photo
  • PSA is data rich. It captures all the data you would need in one form or fashion. If you know what you are looking for, you can find it somewhere. There is a strong reporting function that allows you to create any number of custom reports or dashboards for tracking performance.
  • The tool can scale fairly easily and can take on fair amounts of projects and data.
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Cons

  • I would like to see more of a scheduling component, to manage projects across our project team.
  • I would like to receive a notification if a project is going over budget.
  • I have to remember to double click to clear a contact, or the contact will be overridden.
Heather Wiebe profile photo
  • Scheduling can be tricky. Assigning a resource to the Project is easy, but when viewing the Resource Planner, the resource shows as being scheduled from the Start to End of the Project. If a resource is working on many projects, then the resource planner becomes convoluted.
  • Our Project Managers (PMs) use MS Project to maintain the Project Timelines. There is an import tool w/in PSA, but it is not a two-way feed. PSA only imports the project plan from MS Project. It does not update the Project Plan in MS Project, nor is the Project Plan exportable in PSA, once it has been imported. This causes our PMs to update the Project details and timeline in two systems.
  • The Project Planner tool only shows Project Tasks, it does not show Milestones (which are what we use to track project completeness). We do not use Project Tasks because you cannot assign resources to the Tasks.
  • There are some limitations to Reporting from FinancialForce PSA
Luke Fitzwater profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater profile photo

Usability

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

I love Harvest, especially compared to Archioffice. It's very intuitive, simply designed and easy to use. Perhaps the billing isn't as robust or customizable as Archi, but I would take it over Archi any day.
No photo available
I've evaluated OpenAir and a few others and the main benefit was the easy integration and administration with SFDC.
No photo available

Return on Investment

  • ArchiOffice helps us manage our day to day time.
  • I would like ArchiOffice to manage future time better with project time projections.
  • ArchiOffice helps us manage our monthly expenses.
Heather Wiebe profile photo
  • As an employee, it's taken something that is typically painful and time-consuming and made it more enjoyable and quick.
Andrew Mishler profile photo

Screenshots

FinancialForce PSA

Pricing Details

ArchiOffice

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details