What users are saying about

ArchiOffice

3 Ratings
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Score 6.7 out of 101

FinancialForce PSA

14 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

ArchiOffice

ArchiOffice is great for our firm in the sense that I can track my time throughout the work day and see how the project is doing as a whole compared to the budget we set in place. ArchiOffice would be more useful for my position in the company if I could see the hours spent by other team members on the same project to better manage the time spent on the project and to better make informed decisions on creating future proposals.
Heather Wiebe profile photo

FinancialForce PSA

FinancialForce PSA is ideal for medium to large organizations that offer professional services. It allows for resource tracking, assignment, and billing.
Chris Gardner profile photo

Feature Rating Comparison

Project Management

ArchiOffice
4.7
FinancialForce PSA
8.6
Task Management
ArchiOffice
3.2
FinancialForce PSA
8.4
Resource Management
ArchiOffice
3.0
FinancialForce PSA
8.7
Gantt Charts
ArchiOffice
3.0
FinancialForce PSA
7.9
Scheduling
ArchiOffice
3.1
FinancialForce PSA
8.4
Workflow Automation
ArchiOffice
4.0
FinancialForce PSA
9.2
Team Collaboration
ArchiOffice
2.9
FinancialForce PSA
8.7
Support for Agile Methodology
ArchiOffice
4.0
FinancialForce PSA
8.5
Support for Waterfall Methodology
ArchiOffice
4.0
FinancialForce PSA
8.5
Document Management
ArchiOffice
5.7
FinancialForce PSA
8.8
Email integration
ArchiOffice
2.9
FinancialForce PSA
8.8
Mobile Access
ArchiOffice
3.9
FinancialForce PSA
8.3
Timesheet Tracking
ArchiOffice
8.9
FinancialForce PSA
9.1
Change request and Case Management
ArchiOffice
7.0
FinancialForce PSA
8.8
Budget and Expense Management
ArchiOffice
9.7
FinancialForce PSA
8.8

Professional Services Automation

ArchiOffice
8.5
FinancialForce PSA
8.3
Quotes/estimates
ArchiOffice
5.0
FinancialForce PSA
8.3
Invoicing
ArchiOffice
9.8
FinancialForce PSA
7.9
Project & financial reporting
ArchiOffice
9.7
FinancialForce PSA
8.1
Integration with accounting software
ArchiOffice
9.6
FinancialForce PSA
8.7

Pros

  • Time tracking because you can account for almost every single minute of your day with detailed descriptions attached. The reporting of time came in very good use when clients questioned billing.
  • Robust billing portal that was pretty customizable.
  • Could track employee costs well once the correct numbers were placed into the system. Came in very handy for billing and company budgeting and projections.
No photo available
  • Simplicity. I never felt like the system was too complicated to figure out, even as I was just starting out using it.
  • Efficient. I like how easy is it to get through the entire process and see all of the data in an easy to read manner. It's good for the company to be able to organize its expense data using the product.
  • Fast. I was able to complete my expense reports fast and pain-free.
Andrew Mishler profile photo

Cons

  • The overall layout and physical design of the portals could be simplified greatly. The program is anything but intuitive to use.
  • I found myself clicking what felt like a 1,000 times just to complete one small task. Billing was very cumbersome and the program did not integrate smoothly with Quickbooks as was previously promised.
  • Saving and making templates for billing etc. was a tedious process that also cost extra!
  • The program is as good as what you put into it, but they designed the software for a more particular one-sided way to work and manage, so it made customizing a project to your companies methods tricky.
  • Overall a very cumbersome program that looks as if it was designed at the start of the millennium and note 16 years into it.
No photo available
  • The system can sometimes switch your currency without you intentionally inputting the command to do it. That should be fixed.
  • I don't believe there is a built-in functionality for combining receipts. That would be nice to have it, if it doesn't already exist.
Andrew Mishler profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
No photo available

Usability

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

I love Harvest, especially compared to Archioffice. It's very intuitive, simply designed and easy to use. Perhaps the billing isn't as robust or customizable as Archi, but I would take it over Archi any day.
No photo available
QuickBooks was faster and more user-friendly. However, we really needed a system that had EVERYTHING in it--instead of having 3 different systems.
Angel Rigsby profile photo

Return on Investment

  • ArchiOffice helps us manage our day to day time.
  • I would like ArchiOffice to manage future time better with project time projections.
  • ArchiOffice helps us manage our monthly expenses.
Heather Wiebe profile photo
  • As an employee, it's taken something that is typically painful and time-consuming and made it more enjoyable and quick.
Andrew Mishler profile photo

Screenshots

FinancialForce PSA

Pricing Details

ArchiOffice

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details