What users are saying about
27 Ratings
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Score 6 out of 100
21 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Trend Micro Cloud App Security is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.7

Armor

77%
13 Ratings
8.5

Trend Micro Cloud App Security

85%
10 Ratings

Likelihood to Renew

Armor

N/A
0 Ratings
9.0

Trend Micro Cloud App Security

90%
1 Rating

Usability

Armor

N/A
0 Ratings
8.1

Trend Micro Cloud App Security

81%
7 Ratings

Availability

Armor

N/A
0 Ratings
10.0

Trend Micro Cloud App Security

100%
1 Rating

Performance

Armor

N/A
0 Ratings
8.0

Trend Micro Cloud App Security

80%
1 Rating

Support Rating

7.8

Armor

78%
26 Ratings
8.0

Trend Micro Cloud App Security

80%
7 Ratings

Product Scalability

Armor

N/A
0 Ratings
9.0

Trend Micro Cloud App Security

90%
1 Rating

Likelihood to Recommend

Armor

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
Anonymous | TrustRadius Reviewer

Trend Micro Cloud App Security

The product works great when I have to quarantine a mass email attack. Seems students are always susceptible to email base attacks, we are no different, but when one occurs on a mass email basis I can very easy and quickly block/quarantine those emails either by sender, domain, or URL or all three if need be. We have played with the data loss component but it is hard to do anything but "monitor" because there are way too many false positives. Such as with SSNs and bank routing numbers, but I figure any solution provider would experience the same problem. However, even with monitor and notification only, it is useful to make our users aware they are potentially sending personal information.
William Watkins | TrustRadius Reviewer

Pros

Armor

  • Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
  • Speed - We can scale resources easy and the infrastructure is fast and efficient.
  • Responsiveness - Support tickets are handled very fast with almost immediate solutions.
LJ Wilson | TrustRadius Reviewer

Trend Micro Cloud App Security

  • Provides a great summarized view of all user end-points via a web-based portal
  • Provides a simple but strong policy format for users and computers
  • Fairly light agent installed on end-points
Chris Johnson | TrustRadius Reviewer

Cons

Armor

  • Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
  • The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
  • The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.
Anonymous | TrustRadius Reviewer

Trend Micro Cloud App Security

  • Wish I could customize the notification emails more, like including html code to personalize and highlight messages that my end users see when an item is flagged.
  • Wish there was a word or phrase component to block/flag emails as I can with files, links, senders and domains.
  • Automation of the BEC list would be a plus...such as pulling in an OU or security group so that I do not have to do manually perform this task.
  • We have multiple TrendMicro products. Thus it would be nice to have one dash board to "see" or login at least for ApexOne, CAS, etc.
William Watkins | TrustRadius Reviewer

Pricing Details

Armor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Trend Micro Cloud App Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Armor

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 9.0
Based on 1 answer
Only a 9 if the product become completely unaffordable. Covid-19 has adversely affected Higher Ed budgets, if that should happen I would lobby hard to find cuts elsewhere...TrendMicro CAS is a necessary tool for any business to have!
William Watkins | TrustRadius Reviewer

Usability

Armor

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 8.1
Based on 7 answers
Once Cloud App Security is up and running there is no need to do anything additional. The program will begin protecting all the environment immediately and end results are proven. All notifications come to the administrator email to verify and mitigate a response and check the endpoint if necessary. Very easy to use.
Michael Perez | TrustRadius Reviewer

Reliability and Availability

Armor

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 10.0
Based on 1 answer
Has always been available for us in 2+ years...100% uptime thus far
William Watkins | TrustRadius Reviewer

Performance

Armor

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 8.0
Based on 1 answer
On the desktop/laptop it works flawlessly, just need a mobile friendly site or an app to support a workaholic like me
William Watkins | TrustRadius Reviewer

Support Rating

Armor

Armor 7.8
Based on 26 answers
Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
Anonymous | TrustRadius Reviewer

Trend Micro Cloud App Security

Trend Micro Cloud App Security 8.0
Based on 7 answers
Trend Micro Cloud App Security’s support has been highly competent and thorough when we have needed their assistance. Their support has been quickly dispatched, both through telephone and Email, while answer our questions and providing the “inside baseball” answers we have wanted when discussing the why and how of certain issues. When it came to implementation, their support sat through us as we deployed agents and took us on an adventure few implementations have.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Armor

No answers on this topic

Trend Micro Cloud App Security

To date we had only utilized Symantec Small Business Suite for all of our antivirus needs. We had only moved to the cloud environment during the summer of 2020, and after doing so I'm not sure that I would ever change from Trend Micro Cloud App Security. The cost and features all are a great fit for the small to medium-sized business such as ours.
Ryan Janzen | TrustRadius Reviewer

Return on Investment

Armor

No answers on this topic

Trend Micro Cloud App Security

  • CAS gives us peace of mind knowing the file systems we rely on in the cloud are protected the same way they would be if they were sitting in our office. This leads to a reduced risk of downtime that could otherwise limit us from being able to properly support our customers.
Anonymous | TrustRadius Reviewer

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