What users are saying about

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings
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Score 6.6 out of 101

SAP Core HR and Payroll

24 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Ascentis HR

I would recommend the HR system over the Payroll system 10x over. The payroll system has many more glitches and workarounds; however, if you are like our organization you want an integrated product. If you are a smaller organization and have the time to reverify the report information, I would recommend the HR piece. The ESS system is a strong positive for us!
No photo available

SAP Core HR and Payroll

SAP HR can be well suited for global companies with operations in multiple countries. The Payroll module needs to be limited to one instance per country, otherwise trying to maintain multiple countries on the same instance is too complicated.I would not recommend using SAP HR and Payroll for smaller companies because the total cost of ownership and the lack of flexibility will make it unfeasible. There are many cloud-based options now a days available that would fit better for this type of scenario.
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Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
SAP Core HR and Payroll
4.7
Employee demographic data
Ascentis HR
7.9
SAP Core HR and Payroll
6.0
Employment history
Ascentis HR
7.7
SAP Core HR and Payroll
6.7
Job profiles and administration
Ascentis HR
7.4
SAP Core HR and Payroll
5.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
SAP Core HR and Payroll
3.1
Organizational charting
Ascentis HR
5.8
SAP Core HR and Payroll
2.7
Organization and location management
Ascentis HR
7.1
SAP Core HR and Payroll
3.0
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
SAP Core HR and Payroll
6.0

Payroll Management

Ascentis HR
7.4
SAP Core HR and Payroll
5.3
Pay calculation
Ascentis HR
7.8
SAP Core HR and Payroll
5.1
Support for external payroll vendors
Ascentis HR
7.2
SAP Core HR and Payroll
6.0
Benefit plan administration
Ascentis HR
7.2
SAP Core HR and Payroll
4.7
Direct deposit files
Ascentis HR
8.2
SAP Core HR and Payroll
6.0
Salary revision and increment management
Ascentis HR
7.5
SAP Core HR and Payroll
5.0
Reimbursement management
Ascentis HR
6.2
SAP Core HR and Payroll
5.0

Leave and Attendance Management

Ascentis HR
7.5
SAP Core HR and Payroll
6.8
Approval workflow
Ascentis HR
7.5
SAP Core HR and Payroll
5.7
Balance details
Ascentis HR
7.3
SAP Core HR and Payroll
7.4
Annual carry-forward and encashment
Ascentis HR
7.5
SAP Core HR and Payroll
7.4

Employee Self Service

Ascentis HR
7.6
SAP Core HR and Payroll
3.2
View and generate pay and benefit information
Ascentis HR
8.0
SAP Core HR and Payroll
3.1
Update personal information
Ascentis HR
8.4
SAP Core HR and Payroll
5.7
View company policy documentation
Ascentis HR
7.4
SAP Core HR and Payroll
2.0
Employee recognition
Ascentis HR
7.0
SAP Core HR and Payroll
1.9
View job history
Ascentis HR
7.3
SAP Core HR and Payroll
3.1

Asset Management

Ascentis HR
7.0
SAP Core HR and Payroll
Tracking of all physical assets
Ascentis HR
7.0
SAP Core HR and Payroll

HR Reporting

Ascentis HR
6.2
SAP Core HR and Payroll
3.8
Report builder
Ascentis HR
6.7
SAP Core HR and Payroll
3.9
Pre-built reports
Ascentis HR
6.4
SAP Core HR and Payroll
3.9
Ability to combine HR data with external data
Ascentis HR
5.5
SAP Core HR and Payroll
3.6

Onboarding

Ascentis HR
6.6
SAP Core HR and Payroll
1.0
New hire portal
Ascentis HR
6.9
SAP Core HR and Payroll
1.0
Manager tracking tools
Ascentis HR
6.3
SAP Core HR and Payroll
1.0

Performance and Goals

Ascentis HR
6.1
SAP Core HR and Payroll
3.3
Corporate goal setting
Ascentis HR
6.2
SAP Core HR and Payroll
4.0
Individual goal setting
Ascentis HR
6.4
SAP Core HR and Payroll
4.0
Line-of sight-visibility
Ascentis HR
5.9
SAP Core HR and Payroll
2.0
Performance tracking
Ascentis HR
6.0
SAP Core HR and Payroll
3.0

Performance Management

Ascentis HR
6.0
SAP Core HR and Payroll
3.2
Performance plans
Ascentis HR
6.0
SAP Core HR and Payroll
3.0
Performance improvement plans
Ascentis HR
5.9
SAP Core HR and Payroll
3.0
Review status tracking
Ascentis HR
6.3
SAP Core HR and Payroll
4.0
Review reminders
Ascentis HR
6.1
SAP Core HR and Payroll
3.0
Multiple review frequency
Ascentis HR
5.4
SAP Core HR and Payroll
3.0

Succession Planning

Ascentis HR
5.4
SAP Core HR and Payroll
2.8
Create succession plans/pools
Ascentis HR
5.2
SAP Core HR and Payroll
2.0
Candidate ranking
Ascentis HR
5.5
SAP Core HR and Payroll
2.0
Candidate search
Ascentis HR
5.6
SAP Core HR and Payroll
4.0
Candidate development
Ascentis HR
5.3
SAP Core HR and Payroll
3.0

Recruiting / ATS

Ascentis HR
6.8
SAP Core HR and Payroll
3.1
Job Requisition Management
Ascentis HR
6.8
SAP Core HR and Payroll
4.0
Company Website Posting
Ascentis HR
7.1
SAP Core HR and Payroll
4.0
Publish to Social Media
Ascentis HR
7.0
SAP Core HR and Payroll
2.0
Job Search Site Posting
Ascentis HR
6.7
SAP Core HR and Payroll
4.0
Duplicate Candidate Prevention
Ascentis HR
6.6
SAP Core HR and Payroll
1.0
Applicant Tracking
Ascentis HR
7.0
SAP Core HR and Payroll
4.0
Notifications and Alerts
Ascentis HR
6.4
SAP Core HR and Payroll
3.0

Pros

  • The ESS system is great to have for our employees. This takes a lot of time off of HR and provides a pretty seamless experience for my employees when making changes to their address, benefits, viewing their paystub, W2 etc.
  • The new look and feel of the user TimeKeeper interface were much needed. Our system integrates with RFID card readers, which our employees love!
  • Originally we had several issues with our EDI feeds, and their team was willing to step in and help set up new feeds with as many vendors as possible. Although, this should have been working when originally set up when brought to the account managers attention (A. Lisecki - who is amazing) we got on the phone with all parties to find a resolution.
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  • SAP HR is a mature system that provides robust support to global companies, with employees in multiple countries.
  • Because SAP HR is used by many global companies and has a large market share, developers and consultants are usually available.
  • Also, because SAP HR and Payroll have been used for long time, many vendors and providers will be familiar with the system and have pre-defined system interfaces to exchange information.
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Cons

  • The customer service team is lacking tremendously. If you need assistance on a report or guidance in general, good luck. I will brag again on A. Lisecki
  • Because she really is the reason we keep Ascentis HR/Payroll. She has gone above and beyond anytime I needed help.
  • The reporting system is very cumbersome and usually provides inaccurate information. You can run the same report twice and it will give you different results. Of course, some reports are beneficial, but for the most part, it's hard to find the common HR reports quickly, such as your turnover rate, demographics, new hires etc. The system does have some of these templates built in, but there is usually a trick to getting them to work correctly.
  • All the workarounds! Because we have used the system for a few years now, we know our pain points and have had to find workarounds to minimize the impact. For instance, adjusting benefit dates to ensure they roll over to payroll properly, hire date changes for ESS. At the end of the year, HSA and 401k contributions are also tricky (approving for that year but not approving the new open enrollment selections too soon- based on payroll dates).
  • Open enrollment is a nightmare on the backend. Sadly, I always run a report before I submit the new information as I've had open enrollment details not push to our EDI carriers properly. At the time, I was glad I had the report otherwise my employees would have had to do open enrollment all over again.
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  • The SAP HR unser interface is not intuitive and requires significant training and experience to master. A web-based, simple and intuitive UI will mitigate this issue.
  • In general running reports and extracting information from SAP HR and Payroll is complex and time consuming. Since the reporting tools are limited and very basic, one ends up extracting raw data to be manipulated in standard tools like MS Excel.
  • The standard SAP HR and Payroll system integration tools are inefficient and ineffective; very often they fail to transfer small amounts of data requiring constant verification and rework of data transfers.
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Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Usability

Ascentis HR7.0
Based on 7 answers
The system is intuitive and user friendly. My only concern is when it is time to create benefit plans for end of year open enrollment, I will need a refresher on all the great things I learned. The beauty of this is that they maintain a video library so you can walk through the steps as a refresher and then contact customer support with any specific questions. They truly give you the tools to make it easy.
No photo available
No score
No answers yet
No answers on this topic

Support

Ascentis HR7.3
Based on 85 answers
When you get someone on the phone the support is great; the problem is at times, there isn't anyone that is answering the phones so you are waiting for a call or email back. This is why a manual would be nice.
Tina Cella profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We looked to use the HRIS that ADP offers. The reasoning for not selecting this was due to the amount of time an implementation would take and lack of resources. There was also a constraint with money. When we implemented Ascentis, we were going from spreadsheets and paper copies to an HRIS. Anything looked better than what we were doing! We also didn't have the background of working with an HRIS to know what we needed in an HRIS.
Ashley Mattix, CHRS profile photo
We use SAP HR and Payroll because in our company it is the corporate mandate. However, based on our regional/business unit requirements and strategic plans other system would provide a better fit. However, just like in many large global corporations these type of decisions are made at the corporate level, many times giving priority to technology standardization instead of business priorities.
No photo available

Return on Investment

  • Positive impact is a single system to house a valuable set of systems
Kathi Groth profile photo
  • SAP HR is suited for large companies with a sufficient budget. Small budgets will not be able to cover the expensive licensing, technical personnel and consultants required of an SAP installation.
  • In regards to the total cost of ownership, my ROI experience has been that by replacing SAP HR modules with cloud solutions we have been able to reduce the cost up to 60% while modernizing our systems and improving the employee experience.
  • I would encourage decision makers to look for cloud-based alternatives with a robust system integration, before believing that supporting every area of HR with a single SAP installation is a good long-term strategy. Having SAP HR as the core integrated to best-in-class cloud-based systems is a very valid and effective system strategy.
No photo available

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SAP Core HR and Payroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details