What users are saying about
15 Ratings
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Based on 15 reviews and ratings
Remote Desktop Manager
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117 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 117 reviews and ratings
Feature Set Ratings
- ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration
Remote Administration

9.6
ASG-Remote Desktop
96%

8.3
Remote Desktop Manager
83%
ASG-Remote Desktop ranks higher in 8/13 features
ASG-Remote Desktop ranks higher in 8/13 features
File transfer

8.0
80%
2 Ratings

8.0
80%
29 Ratings
Secure remote access with Smart Card authentication

10.0
100%
1 Rating

9.1
91%
16 Ratings
Access to sleeping/powered-off computers

10.0
100%
1 Rating

8.7
87%
5 Ratings
Over-the-Internet remote session

10.0
100%
2 Ratings

8.1
81%
38 Ratings
Remote management of servers & workstations

10.0
100%
3 Ratings

8.1
81%
42 Ratings
Remote Active Directory® management

10.0
100%
1 Rating

8.4
84%
18 Ratings
Centralized management dashboard

8.4
84%
2 Ratings

8.6
86%
35 Ratings
Session record

10.0
100%
1 Rating

8.8
88%
18 Ratings
Multi-platform remote control

10.0
100%
2 Ratings

8.2
82%
35 Ratings
Screen sharing

N/A
0 Ratings

7.8
78%
23 Ratings
Initiate remote control from mobile

N/A
0 Ratings

8.6
86%
22 Ratings
Annotations

N/A
0 Ratings

8.9
89%
25 Ratings
Monitoring and Alerts

N/A
0 Ratings

6.6
66%
14 Ratings
Attribute Ratings
- ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
ASG-Remote Desktop
100%
3 Ratings

8.4
Remote Desktop Manager
84%
44 Ratings
Likelihood to Renew

ASG-Remote Desktop
N/A
0 Ratings

9.1
Remote Desktop Manager
91%
2 Ratings
Usability

ASG-Remote Desktop
N/A
0 Ratings

8.2
Remote Desktop Manager
82%
2 Ratings
Support Rating

ASG-Remote Desktop
N/A
0 Ratings

9.0
Remote Desktop Manager
90%
14 Ratings
Implementation Rating

ASG-Remote Desktop
N/A
0 Ratings

9.1
Remote Desktop Manager
91%
2 Ratings
Likelihood to Recommend
ASG-Remote Desktop
If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesRemote Desktop Manager
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,

Verified User
Technician in Information Technology
Banking Company, 5001-10,000 employeesPros
ASG-Remote Desktop
- Organize remote desktop connections
- Provide easy and fast connections
- Backup and restore configurations
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
Remote Desktop Manager
- Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
- Working from home logging onto office based machine.
- It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
- Speed and cost elements are critical here.
Web Administrator
Emex Systems ConsultInformation Technology and Services, 1-10 employees
Cons
ASG-Remote Desktop
- I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Information Technology Manager
Human Resources FirmHuman Resources, 51-200 employees
Remote Desktop Manager
- I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
- I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 1-10 employeesPricing Details
ASG-Remote Desktop
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ASG-Remote Desktop Editions & Modules
—
Additional Pricing Details
—Remote Desktop Manager
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$249.99 per year
Remote Desktop Manager Editions & Modules
Edition
Single User Subscribtion | $249.991 |
---|---|
Site | $5999.991 |
Country | Contact Sales2 |
Global | Contact Sales3 |
- per year
- Unlimited Users, Multiple Sites, Single Country
- Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details
—Likelihood to Renew
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Remote Desktop Manager
Remote Desktop Manager 9.1
Based on 2 answers
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Entertainment, 1001-5000 employees
Usability
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Remote Desktop Manager
Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Entertainment, 1001-5000 employees
Support Rating
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Remote Desktop Manager
Remote Desktop Manager 9.0
Based on 14 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Verified User
Administrator in Information Technology
Pharmaceuticals Company, 1001-5000 employeesImplementation Rating
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Remote Desktop Manager
Remote Desktop Manager 9.1
Based on 2 answers
The implementation was completely successful. We had no issues!
Entertainment, 1001-5000 employees
Alternatives Considered
ASG-Remote Desktop
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
Remote Desktop Manager
- The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
- The extensions, add-ons, and features of RDM. You simply can do a lot more.
- Automation - There's additional things you can do that help automate your workday to make things easier
- The interface - It's easier to navigate and deal with multiple sessions at a time.
Lead Systems Engineer
UndisclosedHigher Education, 10,001+ employees
Return on Investment
ASG-Remote Desktop
- Saves DevOps team time recovering from forgotten credentials.
- Saves DevOps team time from recovering lost/misplaced connection info.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesRemote Desktop Manager
- A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
- We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
Project engineer
GoodtechIndustrial Automation, 201-500 employees