AskNicely vs. OpenText LiquidOffice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AskNicely
Score 10.0 out of 10
N/A
AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.N/A
OpenText LiquidOffice
Score 7.0 out of 10
N/A
OpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.N/A
Pricing
AskNicelyOpenText LiquidOffice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AskNicelyOpenText LiquidOffice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AskNicelyOpenText LiquidOffice
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
AskNicely
8.2
26 Ratings
6% above category average
OpenText LiquidOffice
7.3
3 Ratings
5% below category average
Survey templates8.526 Ratings7.33 Ratings
Themes7.921 Ratings7.73 Ratings
Custom logo/branding8.324 Ratings7.03 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
AskNicely
8.7
24 Ratings
2% above category average
OpenText LiquidOffice
7.1
3 Ratings
18% below category average
Changes to live survey8.819 Ratings7.03 Ratings
Question design help8.721 Ratings7.43 Ratings
Multiple question types8.514 Ratings7.03 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
AskNicely
7.9
19 Ratings
4% below category average
OpenText LiquidOffice
7.7
3 Ratings
7% below category average
Survey logic flexibility7.919 Ratings7.73 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
AskNicely
8.4
25 Ratings
4% above category average
OpenText LiquidOffice
6.2
3 Ratings
27% below category average
Response tracking8.925 Ratings5.73 Ratings
Data export8.522 Ratings7.13 Ratings
Standard reports8.323 Ratings6.13 Ratings
Custom reports7.918 Ratings6.43 Ratings
Analytics8.420 Ratings5.73 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
AskNicely
8.8
20 Ratings
5% above category average
OpenText LiquidOffice
6.2
3 Ratings
29% below category average
Access controls8.918 Ratings5.43 Ratings
Compliance8.715 Ratings7.03 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
AskNicely
8.4
14 Ratings
4% above category average
OpenText LiquidOffice
4.9
3 Ratings
49% below category average
Vendor-offered crowdsourcing8.15 Ratings4.02 Ratings
Respondent restrictions8.613 Ratings5.73 Ratings
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User Ratings
AskNicelyOpenText LiquidOffice
Likelihood to Recommend
8.9
(26 ratings)
7.0
(3 ratings)
Usability
-
(0 ratings)
7.7
(3 ratings)
Support Rating
-
(0 ratings)
7.4
(3 ratings)
User Testimonials
AskNicelyOpenText LiquidOffice
Likelihood to Recommend
AskNicely
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
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OpenText
OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
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Pros
AskNicely
  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
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OpenText
  • Form processes & routing - Makes it very easy at an enterprise level
  • Integration with 3rd party & external forms
  • Automation of forms with less coding making it useful for quick turnarounds
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Cons
AskNicely
  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
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OpenText
  • Very old UI
  • Feels like an archaic system
  • Reporting isn't great
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Usability
AskNicely
No answers on this topic
OpenText
It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
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Support Rating
AskNicely
No answers on this topic
OpenText
Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
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Alternatives Considered
AskNicely
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
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OpenText
OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
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Return on Investment
AskNicely
  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
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OpenText
  • We collect authenticated data from our users and audiences to improve our services.
  • The surveys give us a better understanding of our markets.
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ScreenShots