What users are saying about

AT&T Office@Hand vs Skype

AT&T Office@Hand
13 Ratings
Skype
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Top Rated
2445 Ratings

AT&T Office@Hand

13 Ratings
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Score 2.7 out of 100

Based on 13 reviews and ratings

Skype

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Top Rated
2445 Ratings
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Score 7.6 out of 100

Based on 2445 reviews and ratings

Feature Set Ratings

  • Skype ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
7.8

Skype

78%
Skype ranks higher in 4/4 features
Skype ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
8.3
83%
130 Ratings

High quality video

N/A
0 Ratings
8.0
80%
128 Ratings

Low bandwidth requirements

N/A
0 Ratings
6.7
67%
125 Ratings

Mobile support

N/A
0 Ratings
8.2
82%
113 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
7.8

Skype

78%
Skype ranks higher in 2/2 features
Skype ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.3
83%
113 Ratings

Whiteboards

N/A
0 Ratings
7.3
73%
56 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
7.8

Skype

78%
Skype ranks higher in 5/5 features
Skype ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
7.8
78%
80 Ratings

Meeting initiation

N/A
0 Ratings
8.3
83%
101 Ratings

Integrates with social media

N/A
0 Ratings
7.3
73%
60 Ratings

Record meetings / events

N/A
0 Ratings
7.7
77%
72 Ratings

Slideshows

N/A
0 Ratings
8.1
81%
64 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.0

Skype

80%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.6
86%
106 Ratings

Audience polling

N/A
0 Ratings
7.5
75%
61 Ratings

Q&A

N/A
0 Ratings
8.0
80%
58 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
7.6

Skype

76%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features

User authentication

N/A
0 Ratings
7.7
77%
82 Ratings

Participant roles & permissions

N/A
0 Ratings
7.3
73%
78 Ratings

Confidential attendee list

N/A
0 Ratings
7.9
79%
57 Ratings

Attribute Ratings

  • Skype is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
7.8

Skype

78%
135 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
9.9

Skype

99%
4 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
7.0

Skype

70%
2 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
8.0

Skype

80%
75 Ratings

Implementation Rating

AT&T Office@Hand

N/A
0 Ratings
10.0

Skype

100%
3 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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Skype

Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.

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mark strunk | TrustRadius Reviewer
mark strunk
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Skype

  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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Skype

  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

AT&T Office@Hand

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Skype

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 9.9
Based on 4 answers
I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 7.0
Based on 2 answers
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.

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Daniel Epstein | TrustRadius Reviewer
Daniel Epstein
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Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 8.0
Based on 75 answers
I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.

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Ricardo G Lopes | TrustRadius Reviewer
Ricardo G Lopes
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Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 10.0
Based on 3 answers
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk | TrustRadius Reviewer
mark strunk
View all 2 answers on this topic

Skype

Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.

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Tim Daciuk | TrustRadius Reviewer
Tim Daciuk
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Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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Skype

  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.

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Nestor Navarro | TrustRadius Reviewer
Nestor Navarro
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