What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 2.7 out of 100
Based on 13 reviews and ratings
Skype
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Top Rated
2445 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 2445 reviews and ratings
Feature Set Ratings
- Skype ranks higher in 1 feature set: Performance & Compatibility of Online Events Software
Performance & Compatibility of Online Events Software
6.0
AT&T Office@Hand
60%

7.8
Skype
78%
Skype ranks higher in 4/4 features
Skype ranks higher in 4/4 features
High quality audio
6.0
60%
1 Rating

8.3
83%
130 Ratings
High quality video
N/A
0 Ratings

8.0
80%
128 Ratings
Low bandwidth requirements
N/A
0 Ratings

6.7
67%
125 Ratings
Mobile support
N/A
0 Ratings

8.2
82%
113 Ratings
Screen Sharing
AT&T Office@Hand
Feature Set Not Supported
N/A

7.8
Skype
78%
Skype ranks higher in 2/2 features
Skype ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings

8.3
83%
113 Ratings
Whiteboards
N/A
0 Ratings

7.3
73%
56 Ratings
Online Meetings / Events
AT&T Office@Hand
Feature Set Not Supported
N/A

7.8
Skype
78%
Skype ranks higher in 5/5 features
Skype ranks higher in 5/5 features
Calendar integration
N/A
0 Ratings

7.8
78%
80 Ratings
Meeting initiation
N/A
0 Ratings

8.3
83%
101 Ratings
Integrates with social media
N/A
0 Ratings

7.3
73%
60 Ratings
Record meetings / events
N/A
0 Ratings

7.7
77%
72 Ratings
Slideshows
N/A
0 Ratings

8.1
81%
64 Ratings
Online Events Collaboration
AT&T Office@Hand
Feature Set Not Supported
N/A

8.0
Skype
80%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features
Live chat
N/A
0 Ratings

8.6
86%
106 Ratings
Audience polling
N/A
0 Ratings

7.5
75%
61 Ratings
Q&A
N/A
0 Ratings

8.0
80%
58 Ratings
Online Events Security
AT&T Office@Hand
Feature Set Not Supported
N/A

7.6
Skype
76%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features
User authentication
N/A
0 Ratings

7.7
77%
82 Ratings
Participant roles & permissions
N/A
0 Ratings

7.3
73%
78 Ratings
Confidential attendee list
N/A
0 Ratings

7.9
79%
57 Ratings
Attribute Ratings
- Skype is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.0
AT&T Office@Hand
10%
2 Ratings

7.8
Skype
78%
135 Ratings
Likelihood to Renew
AT&T Office@Hand
N/A
0 Ratings

9.9
Skype
99%
4 Ratings
Usability
AT&T Office@Hand
N/A
0 Ratings

7.0
Skype
70%
2 Ratings
Support Rating
AT&T Office@Hand
N/A
0 Ratings

8.0
Skype
80%
75 Ratings
Implementation Rating
AT&T Office@Hand
N/A
0 Ratings

10.0
Skype
100%
3 Ratings
Likelihood to Recommend
AT&T Office@Hand
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Skype
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.

Verified User
Manager in Marketing
Market Research Company, 1-10 employeesPros
AT&T Office@Hand
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Skype
- The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
- Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
- Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesCons
AT&T Office@Hand
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Skype
- This is really small, but I'd love to see the emoticons updated to emojis.
- Make calling free like some other communications app providers.
- Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.

Verified User
Account Manager in Sales
Computer Software Company, 11-50 employeesPricing Details
AT&T Office@Hand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skype
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
AT&T Office@Hand
No score
No answers yet
No answers on this topic
Skype
Skype 9.9
Based on 4 answers
I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.

Verified User
Employee in Marketing
Education Management Company, 1001-5000 employeesUsability
AT&T Office@Hand
No score
No answers yet
No answers on this topic
Skype
Skype 7.0
Based on 2 answers
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Producer/Videographer/Editor
Firefilm ProductionsMedia Production, 1-10 employees
Support Rating
AT&T Office@Hand
No score
No answers yet
No answers on this topic
Skype
Skype 8.0
Based on 75 answers
I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
English Interpreter & Translator
Self EmployedInformation Technology and Services, 1-10 employees
Implementation Rating
AT&T Office@Hand
No score
No answers yet
No answers on this topic
Skype
Skype 10.0
Based on 3 answers
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

Verified User
Employee in Marketing
Education Management Company, 1001-5000 employeesAlternatives Considered
AT&T Office@Hand
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Skype
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Director, Advanced Analytics
SmartSimple Software IncComputer Software, 51-200 employees
Return on Investment
AT&T Office@Hand
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Skype
- Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
- Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
- The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
Workforce Manager
CoverhoundInsurance, 51-200 employees