What users are saying about
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Top Rated
2050 Ratings
13 Ratings
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Score 5.3 out of 100

Skype

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Top Rated
2050 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Skype

Skype is good for personal or small group chatting. It is well distributed and well accepted. Skype is probably the easiest of this type of app to install and get working. Skype would seem to be more popular in Europe where most app users will use Skype. The scenario of a user in .London offering local calling in Denmark, Germany and France is easily accomplished. Skype is quite cost efficient to use.
Tim Daciuk | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Skype
8.0
High quality audio
AT&T Office@Hand
8.0
Skype
8.7
High quality video
AT&T Office@Hand
8.0
Skype
8.2
Low bandwidth requirements
AT&T Office@Hand
10.0
Skype
6.9
Mobile support
AT&T Office@Hand
9.0
Skype
8.3

Screen Sharing

AT&T Office@Hand
9.5
Skype
8.0
Desktop sharing
AT&T Office@Hand
10.0
Skype
8.6
Whiteboards
AT&T Office@Hand
9.0
Skype
7.4

Online Meetings / Events

AT&T Office@Hand
9.6
Skype
7.9
Calendar integration
AT&T Office@Hand
10.0
Skype
7.9
Meeting initiation
AT&T Office@Hand
9.0
Skype
8.2
Integrates with social media
AT&T Office@Hand
10.0
Skype
6.9
Record meetings / events
AT&T Office@Hand
9.0
Skype
8.2
Slideshows
AT&T Office@Hand
10.0
Skype
8.2

Online Events Collaboration

AT&T Office@Hand
9.3
Skype
8.5
Live chat
AT&T Office@Hand
9.0
Skype
8.9
Audience polling
AT&T Office@Hand
10.0
Skype
8.3
Q&A
AT&T Office@Hand
9.0
Skype
8.4

Online Events Security

AT&T Office@Hand
9.7
Skype
7.9
User authentication
AT&T Office@Hand
10.0
Skype
8.3
Participant roles & permissions
AT&T Office@Hand
9.0
Skype
7.7
Confidential attendee list
AT&T Office@Hand
10.0
Skype
7.7

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Skype

  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Anonymous | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Skype

  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 9.7
Based on 5 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 7.5
Based on 50 answers
I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Ricardo G Lopes | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype

Skype 10.0
Based on 2 answers
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Skype

We have found Microsoft Teams and Zoom to be better video conferencing apps for our organization and frequently opt for Teams because we use Office 365 and Teams is built into our calendars. However, I do prefer using Skype for sending messages internally to other colleagues and will continue to use Skype even though Teams has a chat function.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Skype

  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
Nestor Navarro | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Skype
8.0

Likelihood to Renew

AT&T Office@Hand
Skype
9.7

Usability

AT&T Office@Hand
Skype
9.0

Support Rating

AT&T Office@Hand
Skype
7.5

Implementation Rating

AT&T Office@Hand
Skype
10.0

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