Top Rated
92 Ratings
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Score 8.7 out of 100
54 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Atera is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • Ivanti Unified Endpoint Manager is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Atera

90%
54 Ratings
9.4

Ivanti Unified Endpoint Manager

94%
34 Ratings

Likelihood to Renew

9.1

Atera

91%
1 Rating
7.9

Ivanti Unified Endpoint Manager

79%
4 Ratings

Usability

Atera

N/A
0 Ratings
6.8

Ivanti Unified Endpoint Manager

68%
2 Ratings

Support Rating

9.0

Atera

90%
7 Ratings
8.4

Ivanti Unified Endpoint Manager

84%
4 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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Ivanti

There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
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Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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Ivanti

  • Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
  • It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
  • Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
  • Software distribution works well and has a lot flexibility built into the module.
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Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
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Ivanti

  • Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
  • Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.
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Pricing Details

Atera

Starting Price

$99 per month

Editions & Modules

Atera editions and modules pricing
EditionModules
Pro$991
Growth$1292
Power$1693

Footnotes

  1. Per Technician
  2. Per Technician
  3. Per Technician

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited devices & agents. No hidden fees. No contracts.

Pricing Info

Ivanti Unified Endpoint Manager

Starting Price

Editions & Modules

Ivanti Unified Endpoint Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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    Ivanti

    We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
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    Usability

    Atera

    No answers on this topic

    Ivanti

    Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
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    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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    Ivanti

    TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
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    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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    Ivanti

    It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
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    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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    Ivanti

    • In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
    • Very nice to push software to multiple devices at once.
    • Software portal is useful in allowing users to get what they need without the need for a tech.
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    Screenshots

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