Atera vs. SOTI MobiControl

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.8 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$169
per month per user
SOTI MobiControl
Score 8.4 out of 10
N/A
SOTI in Mississauga offers MobiControl, the company's enterprise mobile device management application which can be used to track physical mobile assets as well as their applications and provide data privacy and security.N/A
Pricing
AteraSOTI MobiControl
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
AteraSOTI MobiControl
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices.
More Pricing Information
Features
AteraSOTI MobiControl
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
40% above category average
SOTI MobiControl
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
108 Ratings
28% above category average
SOTI MobiControl
-
Ratings
Remote monitoring9.2107 Ratings00 Ratings
Network device monitoring8.795 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.3
107 Ratings
26% above category average
SOTI MobiControl
-
Ratings
Patch Management8.9106 Ratings00 Ratings
Policy-based automation8.792 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
17% above category average
SOTI MobiControl
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraSOTI MobiControl
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
NinjaOne
NinjaOne
Score 9.3 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises

No answers on this topic

KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AteraSOTI MobiControl
Likelihood to Recommend
8.8
(110 ratings)
9.0
(5 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
9.1
(57 ratings)
8.0
(1 ratings)
Support Rating
9.0
(5 ratings)
6.0
(1 ratings)
User Testimonials
AteraSOTI MobiControl
Likelihood to Recommend
Atera
It can be an excellent choice for medium to small MSPs, but it can be improved regarding scalability, automation + multiple support. It supports real-time monitoring, so there is no delay problem in the team, and it is well suited for IT and support companies. If Atera can improve customization and automation and have fewer compliance needs, it can also be fit for large MSPs.
Read full review
SOTI
The experience using SOTI MobiControl has been excellent as a user. My notebook and smartphone devices have the security policy applied and it works perfectly. I have all the apps I need to work installed, up to date and with no issues. All devices are tracked by the software and are safe in case of theft, and the information contained in the devices is erased remotely. Each group/user has their permissions specified according to what they need and that makes things even more secure. I recommend SOTI MobiControl for its ease of use and security and for not slowing down my devices.
Read full review
Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
Read full review
SOTI
  • Remote support.
  • Kiosk mode.
  • Supports not only Android but also iOS.
Read full review
Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
Read full review
SOTI
  • Very limited API.
  • Profile deployment limitation.
  • Package deployment limitation.
  • Lacks licensing flexibility.
Read full review
Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Read full review
SOTI
No answers on this topic
Usability
Atera
Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. ​Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues.
Read full review
SOTI
I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).
Read full review
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Read full review
SOTI
We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.
Read full review
Alternatives Considered
Atera
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
Read full review
SOTI
MobiXontrol allows more access to different types of devices. I also appreciate the ability to separate out the devices by type to make searching easier. The real-time access to what the user is seeing is much better with MobiControl.
Read full review
Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
Read full review
SOTI
  • Soti saved my numerous man hours in travel and time to resolution.
Read full review
ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

SOTI MobiControl Screenshots

Screenshot of