1891 Reviews and Ratings
17 Reviews and Ratings
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.Incentivized
QUICK How-to Guides that can be generated and share instantlyOne can subscribe to the pages and spaces and receive updates in the feed on their home pageAutomatic Email notifications of new updates in the Confluence areaThe platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliabilityIncentivized
Plan develop, build, test, deploy and operate any applications in a safer environment.Evaluating and monitoring improvementsConnects with third party and existing applicationsIncentivized
Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
No drop-down option is available to click when requesting specific software or hardware.Incentivized
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.Incentivized
I do not recall having outages or applications error so far, very reliable and available.Incentivized
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.Incentivized
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.Incentivized
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years). This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!Incentivized
We used to use Google Drive to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [Atlassian] Confluence has kept us more organized and its tight coupling with Jira has made documents more accessible and more likely to be kept up to date.Incentivized
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare themIncentivized
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.Incentivized
We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackableWhile onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stackHowever, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.Incentivized
ROIIncreased the NPR score.Central locale for information and troubleshooting.Incentivized