Atlassian Stride (discontinued) vs. ChatBeacon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atlassian Stride (discontinued)
Score 4.8 out of 10
N/A
Atlassian has discontinued Stride. Users are being migrated to Slack.N/A
ChatBeacon
Score 9.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
Pricing
Atlassian Stride (discontinued)ChatBeacon
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Atlassian Stride (discontinued)ChatBeacon
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsStride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls
More Pricing Information
Community Pulse
Atlassian Stride (discontinued)ChatBeacon
Top Pros
Top Cons

No answers on this topic

Features
Atlassian Stride (discontinued)ChatBeacon
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Stride (discontinued)
8.0
3 Ratings
2% above category average
ChatBeacon
-
Ratings
Mobile Access9.02 Ratings00 Ratings
Search6.93 Ratings00 Ratings
Best Alternatives
Atlassian Stride (discontinued)ChatBeacon
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian Stride (discontinued)ChatBeacon
Likelihood to Recommend
4.9
(3 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Atlassian Stride (discontinued)ChatBeacon
Likelihood to Recommend
Atlassian
Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
Read full review
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Read full review
Pros
Atlassian
  • Stride is great as a chat tool with your team members online.
  • Stride allows us to share documents and files with one another.
Read full review
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
Read full review
Cons
Atlassian
  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
Read full review
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Read full review
Support Rating
Atlassian
No answers on this topic
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
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Alternatives Considered
Atlassian
Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
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SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
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Return on Investment
Atlassian
  • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
  • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
  • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
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SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
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ScreenShots