6 Ratings
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Score 4.8 out of 100
2 Ratings
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Score 6 out of 100

Feature Set Ratings

    Project Management

    8.0

    Stride, from Atlassian (discontinued)

    80%

    ChatBeacon

    Feature Set Not Supported
    N/A
    Stride, from Atlassian (discontinued) ranks higher in 2/2 features

    Mobile Access

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Search

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ChatBeacon is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.9

    Stride, from Atlassian (discontinued)

    49%
    3 Ratings
    6.0

    ChatBeacon

    60%
    1 Rating

    Support Rating

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    8.0

    ChatBeacon

    80%
    2 Ratings

    Likelihood to Recommend

    Atlassian

    Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
    Read full review

    SmartMax Software

    ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
    Read full review

    Pros

    Atlassian

    • Stride is great as a chat tool with your team members online.
    • Stride allows us to share documents and files with one another.
    Read full review

    SmartMax Software

    • Easy to install and configure.
    • Easy for customers to use.
    Read full review

    Cons

    Atlassian

    • Dark theme would be nice
    • Better integrations to 1 on 1 chats, some software only works in group/room chat
    • Platform is going away in a few months, so letting it run longer would be nice.
    Read full review

    SmartMax Software

    • ChatBeacon is just SightMax with a fresh coat of paint.
    • The entire agent UI is remarkably worse than SightMax.
    Read full review

    Pricing Details

    Stride, from Atlassian (discontinued)

    Starting Price

    Editions & Modules

    Stride, from Atlassian (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls

      ChatBeacon

      Starting Price

      Editions & Modules

      ChatBeacon editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Atlassian

        No answers on this topic

        SmartMax Software

        Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
        Read full review

        Alternatives Considered

        Atlassian

        Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
        Read full review

        SmartMax Software

        Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
        Read full review

        Return on Investment

        Atlassian

        • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
        • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
        • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
        Read full review

        SmartMax Software

        • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
        • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
        Read full review

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