Atlassian Stride (discontinued) vs. LivePerson Conversation Cloud (LiveEngage)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atlassian Stride (discontinued)
Score 4.8 out of 10
N/A
Atlassian has discontinued Stride. Users are being migrated to Slack.N/A
LivePerson Conversation Cloud (LiveEngage)
Score 8.3 out of 10
N/A
LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels.N/A
Pricing
Atlassian Stride (discontinued)LivePerson Conversation Cloud (LiveEngage)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Atlassian Stride (discontinued)LivePerson Conversation Cloud (LiveEngage)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsStride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls
More Pricing Information
Community Pulse
Atlassian Stride (discontinued)LivePerson Conversation Cloud (LiveEngage)
Top Pros
Top Cons
Features
Atlassian Stride (discontinued)LivePerson Conversation Cloud (LiveEngage)
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Stride (discontinued)
8.0
3 Ratings
2% above category average
LivePerson Conversation Cloud (LiveEngage)
-
Ratings
Mobile Access9.02 Ratings00 Ratings
Search6.93 Ratings00 Ratings
Best Alternatives
Atlassian Stride (discontinued)LivePerson Conversation Cloud (LiveEngage)
Small Businesses
Avaza
Avaza
Score 9.7 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Conversica
Conversica
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian Stride (discontinued)LivePerson Conversation Cloud (LiveEngage)
Likelihood to Recommend
4.9
(3 ratings)
8.0
(14 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(10 ratings)
User Testimonials
Atlassian Stride (discontinued)LivePerson Conversation Cloud (LiveEngage)
Likelihood to Recommend
Atlassian
Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
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LivePerson
Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.
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Pros
Atlassian
  • Stride is great as a chat tool with your team members online.
  • Stride allows us to share documents and files with one another.
Read full review
LivePerson
  • The login and interface are near flawless (for what I need). Each of our chat reps has learned how to use it within minutes. Procedure on how to answer certain questions etc., are the only trouble we have, but LiveEngage actually helps with that by storing easily accessible pre-made responses to help guide you or just to paste in directly.
  • Visibility into the context of a customer's question is very helpful. Before I open a chat window, I know exactly what a customer has been browsing prior to asking, and I can usually gather a context from the pre-chat question window. Functionally, it does everything I need it to. Though I don't spend much time in the platform.
  • There haven't been glitches that I remember or have heard of from other reps. The chats usually continue uninterrupted for the duration. Also, you can copy and paste the log pretty easily if necessary.
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Cons
Atlassian
  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
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LivePerson
  • Is my understanding that they have their majority of support between US and Israel, which is great however the timeframe to get a response depending on the issue may take longer than expected.
  • Their dev support can take some getting used to, some issues that are not supported by their regular tech support is within Dev and you will be redirected to their website.
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Likelihood to Renew
Atlassian
No answers on this topic
LivePerson
LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome
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Alternatives Considered
Atlassian
Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
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LivePerson
Desk.com allows us to bring all of our support tools together into one management system. It does not have all the features that LivePerson has for support but it has all the features we need. It also gives us an easier path to self-service and gives our user more direct access to all the channels they need
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Return on Investment
Atlassian
  • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
  • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
  • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
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LivePerson
  • Without giving away numbers, I know it has been a huge tool for our customer solutions department. Conversion isn't as high as compared to phones, but in terms of providing customers with quick information (shipping prices/times, trade restrictions, order status, etc.) it's huge.
  • Increased employee efficiency is a huge one. The capability of taking 3 chats at a time allows each Rep to be way more efficient than on phones alone.
  • Giving the customer the choice to call in, chat or email is huge. LP combines chat and email into one intuitive program so, again, it increases efficiencies for our team and allows them to provide better customer service.
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ScreenShots