Atos Unify OpenScape Business vs. NICE CXone
Atos Unify OpenScape Business vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Atos Unify OpenScape Business | N/A | OpenScape Business is a unified communications offering from Unify (formerly Siemens Enteprise Communications), combining telephony & VOIP, web & video conferencing, and messaging in one integrated platform targeted at SMBs. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Atos Unify OpenScape Business | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Atos Unify OpenScape Business | NICE CXone | |
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Top Pros |
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Top Cons | No answers on this topic |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Atos Unify OpenScape Business | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Atos Unify OpenScape Business | NICE CXone | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Atos Unify OpenScape Business | NICE CXone | |
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Likelihood to Recommend | Atos | NICE Systems |
Pros | Atos | NICE Systems |
Cons | Atos No answers on this topic | NICE Systems |
Likelihood to Renew | Atos No answers on this topic | NICE Systems |
Usability | Atos No answers on this topic | NICE Systems |
Reliability and Availability | Atos No answers on this topic | NICE Systems |
Performance | Atos No answers on this topic | NICE Systems |
Support Rating | Atos No answers on this topic | NICE Systems |
In-Person Training | Atos No answers on this topic | NICE Systems |
Online Training | Atos No answers on this topic | NICE Systems |
Implementation Rating | Atos No answers on this topic | NICE Systems |
Alternatives Considered | Atos | NICE Systems |
Scalability | Atos No answers on this topic | NICE Systems |
Return on Investment | Atos | NICE Systems |
ScreenShots | NICE CXone Screenshots |