What users are saying about
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47 Ratings
30 Ratings

Audiense

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47 Ratings
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Score 7.5 out of 100
30 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Audiense is rated higher in 2 areas: Support Rating, Implementation Rating
  • ReviewTrackers is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

7.5

Audiense

75%
23 Ratings
10.0

ReviewTrackers

100%
22 Ratings

Likelihood to Renew

6.2

Audiense

62%
4 Ratings
9.1

ReviewTrackers

91%
1 Rating

Usability

8.0

Audiense

80%
1 Rating
9.1

ReviewTrackers

91%
1 Rating

Availability

8.0

Audiense

80%
2 Ratings

ReviewTrackers

N/A
0 Ratings

Performance

8.0

Audiense

80%
2 Ratings

ReviewTrackers

N/A
0 Ratings

Support Rating

9.5

Audiense

95%
4 Ratings
9.1

ReviewTrackers

91%
2 Ratings

Online Training

9.0

Audiense

90%
1 Rating

ReviewTrackers

N/A
0 Ratings

Implementation Rating

9.5

Audiense

95%
4 Ratings
9.1

ReviewTrackers

91%
2 Ratings

Likelihood to Recommend

Audiense

When you start a strategy and want to discover how the audiense is composed, this is the first step to start exploring and then create your buyer personas with more details from other auxiliary tools (social listening, market research). Audiense is the best way to start exploring. It works better when you are dealing with big social media accounts when you want to explore audiences from a specific country or very specific interests. It’s good to import information from listening tools like Brandwatch to get better results about your audience.
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ReviewTrackers

Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
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Pros

Audiense

  • Audiense is the best tool I have found for tie your tweets to changes in your followers. In essence, I can see when tweets are gaining or losing followers for my account.
  • Audiense also has great analytical tools like best time to tweet reports
  • Audiense also provide a very complete look at each person you follow or is following you. It helps to understand who the people are.
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ReviewTrackers

  • Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
  • Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
  • Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
  • Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
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Cons

Audiense

  • For the USA, if Audiense.com is able to pull in the FULL spectrum of Acxiom data, then we have a truly splendid solution.
  • For the world, if Audiense.com is able to enrich an audience with PIPL, Apollo.io, and Full Contact API data, then we have the next iteration of this already amazing solution
  • As Audiense.com refines its SEMRush partnership, we will see advanced SEO unlink anything seen in past decades.
  • If Audiense.com were to integrate the full capabilities of Relationship Science ( relsci.com ), then we would, as salespeople, have the next iteration of the solution as a sales power tool.
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ReviewTrackers

  • I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day.
  • I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations.
  • Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled.
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Pricing Details

Audiense

Starting Price

$99 per month

Editions & Modules

Audiense editions and modules pricing
EditionModules
Audience Insights6961
Twitter Marketing (formerly Socialbro)392

Footnotes

  1. per month (billed annually)
  2. per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ReviewTrackers

Starting Price

$49 Per Month, Per Location

Editions & Modules

ReviewTrackers editions and modules pricing
EditionModules
Professional Plan$491
Enterprise Plan592

Footnotes

  1. Per Month, Per Location
  2. Per Month, Per Location

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Likelihood to Renew

Audiense

I have been using it for a few years now and I still think it's a pretty competitive tool, although a lot of new interesting tools are coming on the market and I am always on the lookout for new solutions. If it keeps innovating, however, Audiense could stay relevant for some time to come
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ReviewTrackers

No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
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Usability

Audiense

The dashboard is excellent and easy to understand. Their messaging is very clear. The reports are visual and powerful.
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ReviewTrackers

It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
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Reliability and Availability

Audiense

I have never had an issue.
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ReviewTrackers

No answers on this topic

Performance

Audiense

I have never had an issue.
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ReviewTrackers

No answers on this topic

Support Rating

Audiense

Any questions we had were promptly answered.
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ReviewTrackers

They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
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Online Training

Audiense

Pretty simple to start using. Have to do some self-study to learn more advanced features
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ReviewTrackers

No answers on this topic

Implementation Rating

Audiense

Just a plug and play online tool
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ReviewTrackers

LOVE REVIEW TRACKERS.
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Alternatives Considered

Audiense

I have used a few audience insight tools but I find Audiense has a large mix of data within one platform. For instance, IBM Watson, Demos, Social Listening, Hashtags. It is great to have a lot of insights about an audience in one place to have a holistic understanding.
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ReviewTrackers

We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
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Return on Investment

Audiense

  • Definitely increased the value of my social intelligence data. Now I'm able to really understand who my audience is and this helps my clients think about them as real people instead of an anonymous group.
  • Time saved, being able to click a button and then have my audience generated within a couple of hours without me having to do anything else is invaluable.
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ReviewTrackers

  • ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
  • We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
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Screenshots

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