What users are saying about
29 Ratings
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Top Rated
98 Ratings
29 Ratings
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Score 6.9 out of 100

Gist

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Top Rated
98 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Autopilot

It's a great tool for email marketing and making automation flows with those emails. Also push your communication to multiple platforms (social media, SMS, WhatsApp, etc). It's easy to learn so for us easy to teach companies the basics of marketing automation. The clean interface and not to many functions don't make the tool too overwhelming. So for us, one of the better "get your feet wet" tools.
Anonymous | TrustRadius Reviewer

Gist

If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot.If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
Austin Dwight | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.0
Gist
WYSIWYG email editor
Autopilot
5.7
Gist
Dynamic content
Autopilot
6.1
Gist
Ability to test dynamic content
Autopilot
5.5
Gist
A/B testing
Autopilot
6.0
Gist
Mobile optimization
Autopilot
6.4
Gist
Email deliverability reporting
Autopilot
5.4
Gist
List management
Autopilot
6.3
Gist
Triggered drip sequences
Autopilot
6.1
Gist

Lead Management

Autopilot
5.5
Gist
Lead nurturing
Autopilot
6.1
Gist
Data quality management
Autopilot
5.2
Gist
Automated sales alerts and tasks
Autopilot
5.1
Gist

Campaign Management

Autopilot
6.5
Gist
Event/webinar marketing
Autopilot
6.5
Gist

Social Media Marketing

Autopilot
6.4
Gist
Social profile integration
Autopilot
6.4
Gist

Reporting & Analytics

Autopilot
6.0
Gist
Dashboards
Autopilot
6.1
Gist
Standard reports
Autopilot
6.0
Gist

Platform & Infrastructure

Autopilot
5.1
Gist
API
Autopilot
5.2
Gist
Customizability
Autopilot
5.6
Gist
Integration with Salesforce.com
Autopilot
4.6
Gist

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Gist

  • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
  • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
  • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
Kejda Gjermani | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Gist

  • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
  • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
  • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
Tristin Roney | TrustRadius Reviewer

Likelihood to Renew

Autopilot

No score
No answers yet
No answers on this topic

Gist

Gist 6.4
Based on 1 answer
I need these tools to market my services and build my list for promotional offers.
Yamin Ismail | TrustRadius Reviewer

Usability

Autopilot

No score
No answers yet
No answers on this topic

Gist

Gist 7.6
Based on 4 answers
It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
Paul Hancock | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Gist

Gist 8.6
Based on 11 answers
Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
Christopher Maselli | TrustRadius Reviewer

Alternatives Considered

Autopilot

Okta and Azure AD seem to work better for administering our email tenant and users for me comparatively. They just seem easier to use and I was already experienced with both.
Anonymous | TrustRadius Reviewer

Gist

Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
Mark Sinclair | TrustRadius Reviewer

Return on Investment

Autopilot

  • Decreased the hours spend manually cleaning contact lists and prepping mass email sends.
  • Lift in overall email engagement, including deliverability, open and click rates, CTOR, etc. due to the ability to personalize and segment email lists.
  • Saves time for the entire sales team by automating many of their sales communication processes.
Megan Kratzman | TrustRadius Reviewer

Gist

  • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
  • I am able to save hours of time with the automated emails that are GDPR compliant.
  • I don't have to pay for a designer to have excellent looking emails either.
David Harvey | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Gist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gist Editions & Modules

Edition
Professional$29.001
Premium$99.001
  1. Per Month
Additional Pricing Details

Rating Summary

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