What users are saying about
35 Ratings
Top Rated
105 Ratings
35 Ratings
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Score 9.2 out of 100
Top Rated
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Email & Online Marketing

    8.4

    Autopilot

    84%

    Gist

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 8/8 features

    WYSIWYG email editor

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Dynamic content

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    A/B testing

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.5
    85%
    10 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    21 Ratings
    N/A
    0 Ratings

    List management

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Lead Management

    8.6

    Autopilot

    86%

    Gist

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 3/3 features

    Lead nurturing

    9.2
    92%
    11 Ratings
    N/A
    0 Ratings

    Data quality management

    8.3
    83%
    10 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Campaign Management

    8.5

    Autopilot

    85%

    Gist

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 1/1 features

    Event/webinar marketing

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    8.5

    Autopilot

    85%

    Gist

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 1/1 features

    Social profile integration

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.3

    Autopilot

    83%

    Gist

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 2/2 features

    Dashboards

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    12 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.3

    Autopilot

    83%

    Gist

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 3/3 features

    API

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    Customizability

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Autopilot is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Autopilot

    83%
    12 Ratings
    7.9

    Gist

    79%
    102 Ratings

    Likelihood to Renew

    Autopilot

    N/A
    0 Ratings
    8.2

    Gist

    82%
    2 Ratings

    Usability

    Autopilot

    N/A
    0 Ratings
    7.0

    Gist

    70%
    4 Ratings

    Support Rating

    Autopilot

    N/A
    0 Ratings
    8.4

    Gist

    84%
    15 Ratings

    Likelihood to Recommend

    Autopilot

    Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
    Michael Rastall, MBA | TrustRadius Reviewer

    Gist

    If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot.If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
    Austin Dwight | TrustRadius Reviewer

    Pros

    Autopilot

    • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
    • Easy and powerful email editing and creation built-in. No need for email template coding.
    • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
    Bryan McAnulty | TrustRadius Reviewer

    Gist

    • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
    • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
    • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
    Kejda Gjermani | TrustRadius Reviewer

    Cons

    Autopilot

    • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
    Emily Muhoberac | TrustRadius Reviewer

    Gist

    • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
    • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
    • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
    Tristin Roney | TrustRadius Reviewer

    Pricing Details

    Autopilot

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Autopilot Editions & Modules

    Edition
    Silver$491
    Gold$1491
    Platinum$2491
    CustomRequest by quote
    1. per month
    2. none
    Additional Pricing Details
    Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

    Gist

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Gist Editions & Modules

    Edition
    Professional$29.001
    Premium$99.001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Gist

    Gist 8.2
    Based on 2 answers
    Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
    Laszlo Csukas | TrustRadius Reviewer

    Usability

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Gist

    Gist 7.0
    Based on 4 answers
    It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
    Paul Hancock | TrustRadius Reviewer

    Support Rating

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Gist

    Gist 8.4
    Based on 15 answers
    Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
    Christopher Maselli | TrustRadius Reviewer

    Alternatives Considered

    Autopilot

    How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
    Anonymous | TrustRadius Reviewer

    Gist

    Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
    Mark Sinclair | TrustRadius Reviewer

    Return on Investment

    Autopilot

    • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
    Anonymous | TrustRadius Reviewer

    Gist

    • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
    • I am able to save hours of time with the automated emails that are GDPR compliant.
    • I don't have to pay for a designer to have excellent looking emails either.
    David Harvey | TrustRadius Reviewer

    Screenshots

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