Avaya Call Center Elite vs. Oracle CRM On Demand
Avaya Call Center Elite vs. Oracle CRM On Demand
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Oracle CRM On Demand | N/A | The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Avaya Call Center Elite | Oracle CRM On Demand | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Integrations with 3rd-party Software |
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Platform |
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Avaya Call Center Elite | Oracle CRM On Demand | |
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Small Businesses | CloudTalk Score 8.5 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | CloudTalk Score 8.5 out of 10 | Creatio Score 9.4 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Creatio Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Oracle CRM On Demand | |
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Likelihood to Recommend | 8.0 (32 ratings) | 9.0 (27 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | - (0 ratings) |
Usability | 9.1 (1 ratings) | 9.0 (2 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | 10.0 (1 ratings) |
Avaya Call Center Elite | Oracle CRM On Demand | |
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Likelihood to Recommend | Avaya
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Pros | Avaya
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Cons | Avaya
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Usability | Avaya
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Support Rating | Avaya
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Implementation Rating | Avaya No answers on this topic | ![]() Oracle
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Alternatives Considered | Avaya
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Return on Investment | Avaya
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ScreenShots |