Avaya Experience Platform vs. Cention Contact Center
Avaya Experience Platform vs. Cention Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user |
Avaya Experience Platform | Cention Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Cention Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Cention Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Cention Contact Center | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Cention Contact Center | |
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Likelihood to Recommend | Avaya | Cention No answers on this topic |
Pros | Avaya | Cention No answers on this topic |
Cons | Avaya | Cention No answers on this topic |
Likelihood to Renew | Avaya | Cention No answers on this topic |
Usability | Avaya | Cention No answers on this topic |
Support Rating | Avaya | Cention No answers on this topic |
Implementation Rating | Avaya | Cention No answers on this topic |
Alternatives Considered | Avaya | Cention No answers on this topic |
Return on Investment | Avaya | Cention No answers on this topic |
ScreenShots | Cention Contact Center Screenshots |