Avaya Experience Platform vs. MiContact Center
Avaya Experience Platform vs. MiContact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
MiContact Center | N/A | Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases. | N/A |
Avaya Experience Platform | MiContact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | MiContact Center | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | MiContact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | MiContact Center | |
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Likelihood to Recommend | 8.7 (52 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | MiContact Center | |
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Likelihood to Recommend | Avaya | Mitel Networks Corporation |
Pros | Avaya | Mitel Networks Corporation |
Cons | Avaya | Mitel Networks Corporation |
Likelihood to Renew | Avaya | Mitel Networks Corporation No answers on this topic |
Usability | Avaya | Mitel Networks Corporation No answers on this topic |
Support Rating | Avaya | Mitel Networks Corporation No answers on this topic |
Implementation Rating | Avaya | Mitel Networks Corporation No answers on this topic |
Alternatives Considered | Avaya | Mitel Networks Corporation |
Return on Investment | Avaya | Mitel Networks Corporation |
ScreenShots |