What users are saying about
14 Ratings
1 Rating
14 Ratings
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Score 6.5 out of 100
1 Rating
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Score 10 out of 100

Attribute Ratings

  • KROCK is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Axero

90%
7 Ratings
10.0

KROCK

100%
1 Rating

Likelihood to Renew

9.1

Axero

91%
2 Ratings

KROCK

N/A
0 Ratings

Usability

8.2

Axero

82%
1 Rating

KROCK

N/A
0 Ratings

Availability

9.1

Axero

91%
2 Ratings

KROCK

N/A
0 Ratings

Performance

9.1

Axero

91%
2 Ratings

KROCK

N/A
0 Ratings

Support Rating

9.0

Axero

90%
4 Ratings
10.0

KROCK

100%
1 Rating

Implementation Rating

9.1

Axero

91%
4 Ratings

KROCK

N/A
0 Ratings

Likelihood to Recommend

Axero Solutions

Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
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KROCK

I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.
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Pros

Axero Solutions

  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
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KROCK

  • Good usability--for clients, the team, and freelancers
  • The feedback feature is useful--it reduced client communication errors substantially
  • Provides transparency and insight into the work process for my clients
  • Ability to create different versions and present each of them to the clients
  • Relevant step sequence and project dashboard
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Cons

Axero Solutions

  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
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KROCK

No answers on this topic

Pricing Details

Axero

Starting Price

$49 per month

Editions & Modules

Axero editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Axero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.

    KROCK

    Starting Price

    $0 per team

    Editions & Modules

    KROCK editions and modules pricing
    EditionModules
    Trial01
    Solo9,992
    Plus693
    Pro994
    EnterpriseCustom5

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Save 20% on any plans, when you choose annual billing

    Likelihood to Renew

    Axero Solutions

    Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
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    KROCK

    No answers on this topic

    Usability

    Axero Solutions

    This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
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    KROCK

    No answers on this topic

    Reliability and Availability

    Axero Solutions

    Never any problems. Quite impressed
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    KROCK

    No answers on this topic

    Performance

    Axero Solutions

    Works in real time.
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    KROCK

    No answers on this topic

    Support Rating

    Axero Solutions

    I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
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    KROCK

    There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.
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    Implementation Rating

    Axero Solutions

    I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
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    KROCK

    No answers on this topic

    Alternatives Considered

    Axero Solutions

    We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
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    KROCK

    Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.
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    Return on Investment

    Axero Solutions

    • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
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    KROCK

    • Saves a lot of time in communication, documentation, and project management
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    Screenshots

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