What users are saying about
14 Ratings
41 Ratings
14 Ratings
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Score 6.5 out of 100
41 Ratings
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Score 7 out of 100

Feature Set Ratings

    Project Management

    Axero

    Feature Set Not Supported
    N/A
    7.8

    Mitel MiCollab

    78%
    Mitel MiCollab ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Gantt Charts

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.1
    81%
    4 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.8
    68%
    11 Ratings

    Search

    N/A
    0 Ratings
    6.7
    67%
    8 Ratings

    Visual planning tools

    N/A
    0 Ratings
    6.5
    65%
    5 Ratings

    Communication

    Axero

    Feature Set Not Supported
    N/A
    7.3

    Mitel MiCollab

    73%
    Mitel MiCollab ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Notifications

    N/A
    0 Ratings
    8.1
    81%
    12 Ratings

    Discussions

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Surveys

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    5.3
    53%
    4 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    5.3
    53%
    4 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    File Sharing & Management

    Axero

    Feature Set Not Supported
    N/A
    7.1

    Mitel MiCollab

    71%
    Mitel MiCollab ranks higher in 7/7 features

    Video files

    N/A
    0 Ratings
    5.1
    51%
    5 Ratings

    Audio files

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Document collaboration

    N/A
    0 Ratings
    5.1
    51%
    5 Ratings

    Access control

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Advanced security features

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Device sync

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Attribute Ratings

    • Axero is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Mitel MiCollab is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.0

    Axero

    90%
    7 Ratings
    7.2

    Mitel MiCollab

    72%
    13 Ratings

    Likelihood to Renew

    9.1

    Axero

    91%
    2 Ratings

    Mitel MiCollab

    N/A
    0 Ratings

    Usability

    8.2

    Axero

    82%
    1 Rating
    9.0

    Mitel MiCollab

    90%
    1 Rating

    Availability

    9.1

    Axero

    91%
    2 Ratings

    Mitel MiCollab

    N/A
    0 Ratings

    Performance

    9.1

    Axero

    91%
    2 Ratings

    Mitel MiCollab

    N/A
    0 Ratings

    Support Rating

    9.0

    Axero

    90%
    4 Ratings
    6.4

    Mitel MiCollab

    64%
    6 Ratings

    Implementation Rating

    9.1

    Axero

    91%
    4 Ratings

    Mitel MiCollab

    N/A
    0 Ratings

    Likelihood to Recommend

    Axero Solutions

    Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
    Read full review

    Mitel Networks Corporation

    MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
    Read full review

    Pros

    Axero Solutions

    • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
    • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
    • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
    • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
    Read full review

    Mitel Networks Corporation

    • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
    • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
    • The customer support for the product is first-rate. They are always present and helpful when needed.
    Read full review

    Cons

    Axero Solutions

    • Some UX issues that could be improved
    • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
    Read full review

    Mitel Networks Corporation

    • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
    • Has chat feature to tag someone when they are on the phone, or you just don't want to call
    • App for smartphone allows for desk phone to cell phone collaboration
    Read full review

    Pricing Details

    Axero

    Starting Price

    $49 per month

    Editions & Modules

    Axero editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Axero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.

      Mitel MiCollab

      Starting Price

      Editions & Modules

      Mitel MiCollab editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Axero Solutions

        Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
        Read full review

        Mitel Networks Corporation

        No answers on this topic

        Usability

        Axero Solutions

        This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
        Read full review

        Mitel Networks Corporation

        It's very easy to use and setup for everyone who is tech savvy or not!
        Read full review

        Reliability and Availability

        Axero Solutions

        Never any problems. Quite impressed
        Read full review

        Mitel Networks Corporation

        No answers on this topic

        Performance

        Axero Solutions

        Works in real time.
        Read full review

        Mitel Networks Corporation

        No answers on this topic

        Support Rating

        Axero Solutions

        I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
        Read full review

        Mitel Networks Corporation

        Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
        Read full review

        Implementation Rating

        Axero Solutions

        I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
        Read full review

        Mitel Networks Corporation

        No answers on this topic

        Alternatives Considered

        Axero Solutions

        We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
        Read full review

        Mitel Networks Corporation

        MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
        Read full review

        Return on Investment

        Axero Solutions

        • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
        Read full review

        Mitel Networks Corporation

        • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
        Read full review

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