What users are saying about
18 Ratings
28 Ratings
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Score 9.2 out of 100
18 Ratings
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Score 6.9 out of 100

Feature Set Ratings

    Data Center Backup

    7.1

    Bacula Enterprise

    71%

    Unitrends MSP

    Feature Set Not Supported
    N/A
    Bacula Enterprise ranks higher in 14/14 features

    Universal recovery

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Live recovery

    6.9
    69%
    7 Ratings
    N/A
    0 Ratings

    Recovery verification

    6.5
    65%
    17 Ratings
    N/A
    0 Ratings

    Business application protection

    3.0
    30%
    2 Ratings
    N/A
    0 Ratings

    Multiple backup destinations

    8.2
    82%
    22 Ratings
    N/A
    0 Ratings

    Incremental backup identification

    7.9
    79%
    22 Ratings
    N/A
    0 Ratings

    Backup to the cloud

    9.9
    99%
    11 Ratings
    N/A
    0 Ratings

    Deduplication and file compression

    7.0
    70%
    16 Ratings
    N/A
    0 Ratings

    Snapshots

    7.8
    78%
    13 Ratings
    N/A
    0 Ratings

    Flexible deployment

    3.9
    39%
    19 Ratings
    N/A
    0 Ratings

    Management dashboard

    4.4
    44%
    19 Ratings
    N/A
    0 Ratings

    Platform support

    7.2
    72%
    22 Ratings
    N/A
    0 Ratings

    Retention options

    7.2
    72%
    22 Ratings
    N/A
    0 Ratings

    Encryption

    10.0
    100%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Bacula Enterprise is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Bacula Enterprise

    99%
    22 Ratings
    6.8

    Unitrends MSP

    68%
    10 Ratings

    Likelihood to Renew

    10.0

    Bacula Enterprise

    100%
    3 Ratings

    Unitrends MSP

    N/A
    0 Ratings

    Usability

    8.5

    Bacula Enterprise

    85%
    4 Ratings

    Unitrends MSP

    N/A
    0 Ratings

    Support Rating

    9.8

    Bacula Enterprise

    98%
    25 Ratings

    Unitrends MSP

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Bacula Enterprise

    80%
    1 Rating

    Unitrends MSP

    N/A
    0 Ratings

    Likelihood to Recommend

    Bacula Enterprise

    Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).
    I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
    Daniel Drucker | TrustRadius Reviewer

    Unitrends MSP

    Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.
    Werner Baron | TrustRadius Reviewer

    Pros

    Bacula Enterprise

    • The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
    • The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
    • The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
    • Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
    • The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
    • The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.
    Anonymous | TrustRadius Reviewer

    Unitrends MSP

    • Unitrends backup feature is so good and works efficiently.
    • Its UI is simplistic, appealing and without any ambiguity.
    • It has multiple features like Encryption, backup scheduling and compression.
    Samuel-Borris James | TrustRadius Reviewer

    Cons

    Bacula Enterprise

    • Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
    • Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
    Brian O'Connell | TrustRadius Reviewer

    Unitrends MSP

    • Integration with Kaseya could be better.
    • The standalone backup product need s UI and other features.
    • Remote management of units would be useful.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Bacula Enterprise

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Unitrends MSP

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Bacula Enterprise

    Bacula Enterprise 10.0
    Based on 3 answers
    Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.
    Anonymous | TrustRadius Reviewer

    Unitrends MSP

    No score
    No answers yet
    No answers on this topic

    Usability

    Bacula Enterprise

    Bacula Enterprise 8.5
    Based on 4 answers
    It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.
    Anonymous | TrustRadius Reviewer

    Unitrends MSP

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Bacula Enterprise

    Bacula Enterprise 9.8
    Based on 25 answers
    We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
    Ernesto Veiga | TrustRadius Reviewer

    Unitrends MSP

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Bacula Enterprise

    Bacula Enterprise 8.0
    Based on 1 answer
    Ensure the backup traffic goes through separate traffic as the other environment.
    Alexander Siahaan | TrustRadius Reviewer

    Unitrends MSP

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Bacula Enterprise

    I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.
    Cliff Nieuwenhuis | TrustRadius Reviewer

    Unitrends MSP

    We compared solutions from Datto, and Veeam and found that Unitrends MSP gave a lower barrier to entry from a cost standpoint. The features that were available out of the box and multi-platform support made the choice a no-brainer when we were looking for options to protect our environment.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Bacula Enterprise

    • Quite transparently for the applications to allow online backup and guaranteed enough confidence due to its efficient algorithms of verification of media and blocks.
    • The cost of purchasing and updating the annual support is very low compared to other "Veeam and Backup Exec" tools that I analyzed in the pre-project phase.
    Rubens Urquisa | TrustRadius Reviewer

    Unitrends MSP

    • It has been a source of additional revenue
    • It has improved our management of client backups while saving us support time
    • It has been effective in [the] restoration of several clients who suffered ransomware attacks
    Mike Erhart | TrustRadius Reviewer

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