What users are saying about
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 28 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 18 reviews and ratings
Feature Set Ratings
Data Center Backup

7.1
Bacula Enterprise
71%
Unitrends MSP
Feature Set Not Supported
N/A
Bacula Enterprise ranks higher in 14/14 features
Bacula Enterprise ranks higher in 14/14 features
Universal recovery

9.1
91%
1 Rating
N/A
0 Ratings
Live recovery

6.9
69%
7 Ratings
N/A
0 Ratings
Recovery verification

6.5
65%
17 Ratings
N/A
0 Ratings
Business application protection

3.0
30%
2 Ratings
N/A
0 Ratings
Multiple backup destinations

8.2
82%
22 Ratings
N/A
0 Ratings
Incremental backup identification

7.9
79%
22 Ratings
N/A
0 Ratings
Backup to the cloud

9.9
99%
11 Ratings
N/A
0 Ratings
Deduplication and file compression

7.0
70%
16 Ratings
N/A
0 Ratings
Snapshots

7.8
78%
13 Ratings
N/A
0 Ratings
Flexible deployment

3.9
39%
19 Ratings
N/A
0 Ratings
Management dashboard

4.4
44%
19 Ratings
N/A
0 Ratings
Platform support

7.2
72%
22 Ratings
N/A
0 Ratings
Retention options

7.2
72%
22 Ratings
N/A
0 Ratings
Encryption

10.0
100%
13 Ratings
N/A
0 Ratings
Attribute Ratings
- Bacula Enterprise is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.9
Bacula Enterprise
99%
22 Ratings
6.8
Unitrends MSP
68%
10 Ratings
Likelihood to Renew

10.0
Bacula Enterprise
100%
3 Ratings
Unitrends MSP
N/A
0 Ratings
Usability

8.5
Bacula Enterprise
85%
4 Ratings
Unitrends MSP
N/A
0 Ratings
Support Rating

9.8
Bacula Enterprise
98%
25 Ratings
Unitrends MSP
N/A
0 Ratings
Implementation Rating

8.0
Bacula Enterprise
80%
1 Rating
Unitrends MSP
N/A
0 Ratings
Likelihood to Recommend
Bacula Enterprise
Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).
I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
Director of IT, McLean Imaging Center
McLean HospitalHospital & Health Care, 10,001+ employees
Unitrends MSP
Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.
Centralized Services Technician
Smart Dolphins ITInformation Technology & Services, 11-50 employees
Pros
Bacula Enterprise
- The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
- The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
- The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
- Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
- The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
- The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employeesUnitrends MSP
- Unitrends backup feature is so good and works efficiently.
- Its UI is simplistic, appealing and without any ambiguity.
- It has multiple features like Encryption, backup scheduling and compression.
Digital support officer
HM Courts & Tribunals Service (HMCTS)Government Administration, 10,001+ employees
Cons
Bacula Enterprise
- Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
- Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
IT Infrastructure Engineer
DPD IrelandTransportation/Trucking/Railroad, 501-1000 employees
Unitrends MSP
- Integration with Kaseya could be better.
- The standalone backup product need s UI and other features.
- Remote management of units would be useful.

Verified User
Manager in Information Technology
Information Technology & Services Company, 1-10 employeesPricing Details
Bacula Enterprise
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Unitrends MSP
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Bacula Enterprise
Bacula Enterprise 10.0
Based on 3 answers
Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.

Verified User
Engineer in Information Technology
Hospitality Company, 11-50 employeesUnitrends MSP
No score
No answers yet
No answers on this topic
Usability
Bacula Enterprise
Bacula Enterprise 8.5
Based on 4 answers
It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.

Verified User
Administrator in Information Technology
Logistics and Supply Chain Company, 1001-5000 employeesUnitrends MSP
No score
No answers yet
No answers on this topic
Support Rating
Bacula Enterprise
Bacula Enterprise 9.8
Based on 25 answers
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Innovation Director
Prefeitura Municipal de Aparecida de GoiâniaGovernment Administration, 10,001+ employees
Unitrends MSP
No score
No answers yet
No answers on this topic
Implementation Rating
Bacula Enterprise
Bacula Enterprise 8.0
Based on 1 answer
Ensure the backup traffic goes through separate traffic as the other environment.
ESCRYPT IT Teamlead Bochum
ESCRYPT GmbhInformation Technology & Services, 201-500 employees
Unitrends MSP
No score
No answers yet
No answers on this topic
Alternatives Considered
Bacula Enterprise
I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.
Director of Information Technology
Architectural Design Consultants, Inc.Architecture & Planning, 11-50 employees
Unitrends MSP
We compared solutions from Datto, and Veeam and found that Unitrends MSP gave a lower barrier to entry from a cost standpoint. The features that were available out of the box and multi-platform support made the choice a no-brainer when we were looking for options to protect our environment.

Verified User
Administrator in Information Technology
Law Practice Company, 11-50 employeesReturn on Investment
Bacula Enterprise
- Quite transparently for the applications to allow online backup and guaranteed enough confidence due to its efficient algorithms of verification of media and blocks.
- The cost of purchasing and updating the annual support is very low compared to other "Veeam and Backup Exec" tools that I analyzed in the pre-project phase.
Manage Network and Virtualization
Claudino SARetail, 501-1000 employees
Unitrends MSP
- It has been a source of additional revenue
- It has improved our management of client backups while saving us support time
- It has been effective in [the] restoration of several clients who suffered ransomware attacks
Managing Partner
Erhart and Associates, LLCInformation Technology & Services, 1-10 employees