Barracuda Cloud Archive (Sonian) is a file archiving option developed by Sonian and now supported by Barracuda Networks since the November 2017 acquisition.
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Barracuda Message Archiver
Score 7.6 out of 10
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The Barracuda Message Archiver is designed to help organizations reduce email storage requirements, meet demanding compliance requirements, and address e-discovery requests easily and effectively. Integration with the Barracuda Cloud provides long-term email storage and backup.
We started with the Message Archiver on-prem and filled up two of them. After we migrated to the cloud, we no longer had to worry about storage, and it was an easy transition. The Cloud Archive is a lot easier to manage with no worries.
We have had a couple of legal inquiries which required us to review emails for a user or users. Using the Barracuda Cloud Archiving Service, we have been able to perform searches quickly, narrowing or expanding the search criteria is easy, resulting in exactly what we were looking for. This has saved us with claims for collections, as well as a couple of legal HR matters. It is my trusted go to application.
This is the perfect solution for a quick implementation of archivation. You configure it once and it keeps on going. Users do not need to interact to archive, only to find things back.
The product is good but for this specific product there are often some technical problems. Mostly support in Vienna can solve them soon. The development is very, very slow. I have asked for some changes. They gave the okay to make it with a feature request...but 3 years later there is still no code for my problems. Not even one feature request was done.
We only need support when initially setting it up. We really have not had to call for user or help support on this product. It has always worked and is always easy to use.
The support in Vienna is very, very great. They are fast and can support almost all problems by themselves. Especially Mr. Michael Holzer is a very high specialist and you can ask him almost everything. Just write a mail to emeasupport and you will be sure, that some minutes or hours later you will get a kind and professional call.
Think about using offline archives. They make a lot of trouble. Better train your users to use the Outlook Addin Search without using offline archives, which need a lot of power, network and harddrive space. Headers only functionality was promised years ago but is still not implemented.