What users are saying about
50 Ratings
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Score 7.8 out of 100
145 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Bazaarvoice Platform

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Christopher Payne | TrustRadius Reviewer

Salesforce Social Studio

If you have to manage a great volume of mentions and you don't require a specific model of dashboard, or if you don't have the budget for a AI based platform, this is a very good option that could cover your needs. Also great if you have to manage a great volume of users and projects, to have the flexibility and agility to setup your own monitoring
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Bazaarvoice Platform
Salesforce Social Studio
8.0
Boolean keyword searches
Bazaarvoice Platform
Salesforce Social Studio
8.0
Filtering out noise/spam
Bazaarvoice Platform
Salesforce Social Studio
8.0
Sentiment analysis
Bazaarvoice Platform
Salesforce Social Studio
8.1
Broad channel coverage
Bazaarvoice Platform
Salesforce Social Studio
8.1

Publishing

Bazaarvoice Platform
Salesforce Social Studio
9.5
Content planning and scheduling
Bazaarvoice Platform
Salesforce Social Studio
10.0
Audience targeting
Bazaarvoice Platform
Salesforce Social Studio
9.9
Content optimization
Bazaarvoice Platform
Salesforce Social Studio
8.0
Workflow management
Bazaarvoice Platform
Salesforce Social Studio
9.9

Engagement

Bazaarvoice Platform
Salesforce Social Studio
8.6
Automated routing and prioritization
Bazaarvoice Platform
Salesforce Social Studio
10.0
Customer interaction histories
Bazaarvoice Platform
Salesforce Social Studio
8.1
Bulk actions
Bazaarvoice Platform
Salesforce Social Studio
7.8

Marketing

Bazaarvoice Platform
Salesforce Social Studio
5.5
Lead generation
Bazaarvoice Platform
Salesforce Social Studio
5.0
Content marketing
Bazaarvoice Platform
Salesforce Social Studio
5.0
Paid media management
Bazaarvoice Platform
Salesforce Social Studio
5.0
Campaigns and promotions
Bazaarvoice Platform
Salesforce Social Studio
7.0

Channel coverage/integration

Bazaarvoice Platform
Salesforce Social Studio
7.2
Twitter
Bazaarvoice Platform
Salesforce Social Studio
8.0
Facebook
Bazaarvoice Platform
Salesforce Social Studio
8.1
LinkedIn
Bazaarvoice Platform
Salesforce Social Studio
8.1
Google+
Bazaarvoice Platform
Salesforce Social Studio
6.8
Instagram
Bazaarvoice Platform
Salesforce Social Studio
5.1
Pinterest
Bazaarvoice Platform
Salesforce Social Studio
6.5
YouTube
Bazaarvoice Platform
Salesforce Social Studio
8.0

Reporting/analytics

Bazaarvoice Platform
Salesforce Social Studio
9.0
Campaign success analytics
Bazaarvoice Platform
Salesforce Social Studio
10.0
Real-time tracking
Bazaarvoice Platform
Salesforce Social Studio
9.9
Competitor analysis
Bazaarvoice Platform
Salesforce Social Studio
7.1

Account management

Bazaarvoice Platform
Salesforce Social Studio
9.0
Role-based user permissions & privileges
Bazaarvoice Platform
Salesforce Social Studio
8.0
Mobile access
Bazaarvoice Platform
Salesforce Social Studio
10.0

Pros

Bazaarvoice Platform

  • Our ability to answer questions on our retail partner websites in a timely manner. We constantly win awards from our retail partners for questions responded to in 24 hours or less.
  • Bazaarvoice Conversations gives us the ability to respond to all 1-2-3 star ratings and some 5-star reviews also. We welcome 1-2-3 star reviews as it gives us an opportunity to let customers know we are responsive to their issues.
  • Bazaarvoice Conversations is easy to train on for new employees. It is intuitive and easy to teach people how to get their job done fast which I as a manager appreciate.
Richard Peterson | TrustRadius Reviewer

Salesforce Social Studio

  • The amount of the information that radian6 can pull from multiple social platforms is absolutely phenomenal. Its just not only the pull but the way the information can be presented in dashboards was way good. It helped us understand in various aspects of our social presence.
  • Multiple profiles helped us to break down the Big/Huge social buzz cloud to smaller and more manageable pieces. This helped us concentrate on the lows and helped us to plan better on turning them to highs.
  • Radian6 allowed us to follow thru the crowd trends with the latest information presented in a single view. This also helped us to collect the social opinion on the product releases.
  • The ease of use, one need not be an expert to start using this platform. The interface is easily understandable by anyone.
  • A keyword can be edited quickly to tailor the needs and the results were quick.
Mahesh Aluvala | TrustRadius Reviewer

Cons

Bazaarvoice Platform

  • Recently there were some changes to some of Facebook's policies. This has made pulling content from Instagram and Facebook a little more difficult than it was in the past. We now cannot send automated permission requests to customers as easily as we could before.
  • It can get a little confusing when you are managing many different content channels with different rule sets. Initially we had a very complicated set up and found the dashboard a little confusing to navigate, but we have since trimmed down the complexity and have had no problems.
  • Occasionally it can take much longer than expected to hear back from the support team.
Anonymous | TrustRadius Reviewer

Salesforce Social Studio

  • Jack of all trades, master of none: OK so this might sound a bit harsh, but while the tool accomplished three similar functions competently, and all under one bonnet, the fact that none of them are outstanding in functionality and capability in my book that also counts as a weakness, regardless of the fact they are all combined in one software suite. It would seem that Salesforce needs to think more carefully about who the target user audience is here - publishers, sellers and marketers, or insight types who work with the content - it's a bit lacklustre in all three areas
  • Simplicity vs total control: I mentioned previously that it has a very intuitive, accessible and 'simplistic' (in a good way) UI which makes getting to grips with the tool great for early adopters. BUT with this comes the downfall that it is rather simplistic, and the rich functionality that is available in other platforms is just not seen here. For example, the engagement scores for competitor brands (not client / owned brands) are not available, meaning you can't do deeper dive analysis on content performance for rival organizations. The ability to only export content in 90 day chunks is also frustrating
  • For such a large organisation, think about how much support you're going to need from Salesforce. You might have to be prepared to wing it on your own
Jeremy Cowles | TrustRadius Reviewer

Likelihood to Renew

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Emma Thomas | TrustRadius Reviewer

Salesforce Social Studio

Salesforce Social Studio 4.4
Based on 39 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

Usability

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
Anonymous | TrustRadius Reviewer

Salesforce Social Studio

Salesforce Social Studio 8.0
Based on 11 answers
• Would rate this a 6. The User Interface is pretty intuitive, but the platform was still considered pretty intimidating by our non-technical staff when they first saw it. It took a while to get used to it and feel comfortable. There was quite a lot of setup work in the beginning (for example, we had to build our own reports using a canned report as a template, and this was not simple). Although it took a while to get it setup correctly, it’s quite intuitive once that work has been done.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 2 answers
No answer on this topic is available.

Salesforce Social Studio

Salesforce Social Studio 9.6
Based on 10 answers
The platform is rarely down
Anonymous | TrustRadius Reviewer

Performance

Bazaarvoice Platform

No score
No answers yet
No answers on this topic

Salesforce Social Studio

Salesforce Social Studio 8.4
Based on 10 answers
No issues with performance.
Anonymous | TrustRadius Reviewer

Support Rating

Bazaarvoice Platform

Bazaarvoice Platform 8.8
Based on 14 answers
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
Anonymous | TrustRadius Reviewer

Salesforce Social Studio

Salesforce Social Studio 5.0
Based on 25 answers
I don't remember having to reach out to support quite often when working with Radian6. However, before I started in that position working with the platform, my manager relayed to me that the customer support for Radian6 and Salesforce overall was quick and efficient, and that they usually got back to him within a day or so
Anonymous | TrustRadius Reviewer

Online Training

Bazaarvoice Platform

No score
No answers yet
No answers on this topic

Salesforce Social Studio

Salesforce Social Studio 7.6
Based on 6 answers
• We initially received dedicated online training for our team which was delivered by our account rep. This was pretty effective since it happened after our data had been loaded into the system and it had been configured for specific needs our organization. The training was perhaps a bit shallow though, as it was only an hour long. Online videos are available to be taken individually, and these have been useful.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 3 answers
Save time and energy by utilizing their implementation team!
Anonymous | TrustRadius Reviewer

Salesforce Social Studio

Salesforce Social Studio 5.0
Based on 14 answers
Implementation was pretty simple. Just a matter of giving the account rep a list of our search terms and having him set the system up to pull the data we wanted to see. Once this had been done, we tweaked it with his help. Process was pretty smooth, although there was some back and forth until it worked the way we wanted.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bazaarvoice Platform

It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
Ephraim Mandel | TrustRadius Reviewer

Salesforce Social Studio

We do not make the decision for tools in most cases, however Social Studio does out-weigh all other tools on the Social Listening aspect. It is not just key-words the way most tools are. This also allows you to personalize the source, including magazines, forums etc web-wide. It also allows you to narrow down geographical information and languages.
Anonymous | TrustRadius Reviewer

Return on Investment

Bazaarvoice Platform

  • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
  • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
  • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
Joshua P. Kennedy | TrustRadius Reviewer

Salesforce Social Studio

  • I would actually say that Radian6 decreased our efficiency as a team because it took so much time and effort to train people on how to use it.
  • Radian6 helped us understand the overall sentiment of our brand. This gave us great insight and helped us structure our online customer service strategy.
Anonymous | TrustRadius Reviewer

Pricing Details

Bazaarvoice Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bazaarvoice Platform Editions & Modules

Additional Pricing Details

Salesforce Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Social Studio Editions & Modules

Edition
Basic$1,000.001
Pro$4,000.001
Corporate$12,000.001
Enterprise$40,000.001
  1. Per Org Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bazaarvoice Platform
8.8
Salesforce Social Studio
9.0

Likelihood to Renew

Bazaarvoice Platform
9.0
Salesforce Social Studio
4.4

Usability

Bazaarvoice Platform
9.0
Salesforce Social Studio
8.0

Reliability and Availability

Bazaarvoice Platform
9.0
Salesforce Social Studio
9.6

Performance

Bazaarvoice Platform
Salesforce Social Studio
8.4

Support Rating

Bazaarvoice Platform
8.8
Salesforce Social Studio
5.0

In-Person Training

Bazaarvoice Platform
Salesforce Social Studio
10.0

Online Training

Bazaarvoice Platform
Salesforce Social Studio
7.6

Implementation Rating

Bazaarvoice Platform
9.0
Salesforce Social Studio
5.0

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