Likelihood to Recommend I would not recommend Chowly to any restaurant that is trying to push orders through to their POS from a third party delivery site. Any restaurant would be much better off finding a third party site that integrates directly with their POS. Using Chowly was more of a headache than it needed to be and our company switched to
Checkmate (also not great) after a year with Chowly.
Read full review Beyond (formerly Peachworks)
It is a great system. I love the functionality, the ease of operation, and the custom reports (my favorite part). We can set certain functions for the store levels, and more functions for the corporate level. Inventory controls and costs are almost immediately updated, with very little lag time. It is pricey, and when we signed up it was only done with a once a year payment. Other programs we pay monthly.
Read full review Pros Responsive support team Their team's knowledge of Toast POS Their sales team is aggressive and confident in their product Read full review Beyond (formerly Peachworks)
Easily add and track inventory items Recipe management that allows for built-in costing and calorie / nutrition reporting that is often required by local, state and national regulations Cloud based employee scheduling ensures that staffing levels are adequate, employees are happy and surprises are limited Very easy to learn and train new employess Read full review Cons Promises of ways to avoid mapping errors were never followed through on Many mapping errors which required constant attention To use requires multiple hidden modifiers in Toast, clogging up the menu Read full review Beyond (formerly Peachworks)
Some custom reports can have errors in our register system is altered (time punch edits). Exports can't be customized by font style or size, and must be done within Excel. Cost. It is a big program, and we have Enterprise, plus six restaurant locations, so we have a lot of info on it. Read full review Support Rating Beyond (formerly Peachworks)
We have a support representative, and whenever I've needed help customizing a report, or some numbers aren't coming through correctly, they are only one email away. It's very timely in response. They can view our system from the backside, and have fixed problems for me with integration or just a formula wrong in one of my custom reports.
Read full review Alternatives Considered Chowly was not as good as
Checkmate , though I cannot in good faith recommend either. We ended up switching over to
Checkmate after a year with Chowly due to our dissatisfaction with the service.
Read full review Beyond (formerly Peachworks)
PeachWorks is far more comprehensive than
TouchBistro .
TouchBistro is more focused on allowing customers to take orders tableside. This is an important strategic initiative by many of our franchisee clients but we have found that the software is fairly limited beyond this functionality.
TouchBistro does not integrate into the entire restaurant's operations so a restaurant must also purchase and install additional software.
Read full review Return on Investment Required a lot of attention from upper management to maintain Enabled orders from Caviar to go through to the POS without staff needing to enter the orders manually, saving on time and labor Due to frequent changes in our menu, Chowly could not handle these and needed to remap every single time there was a menu change. Read full review Beyond (formerly Peachworks)
On average, PeachWorks reduced food costs by 7% - a huge amount in the thin margin quick service food business On average, PeachWorks reduced instances of under-staffing by 9 hours per week which we estimate is worth approximately $25,000 in additional revenue per year On average, PeachWorks reduced back-office tasks and accounting by 2.2 hours per week which we estimate is worth approximately $14,300 in additional profits per year Read full review ScreenShots