What users are saying about
4 Ratings
26 Ratings
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Score 8.8 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

Web+Center

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
Web+Center
Customer data management / contact management
Bigin by Zoho CRM
10.0
Web+Center
Workflow management
Bigin by Zoho CRM
9.0
Web+Center
Opportunity management
Bigin by Zoho CRM
9.5
Web+Center
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
Web+Center
Interaction tracking
Bigin by Zoho CRM
9.5
Web+Center

Marketing Automation

Bigin by Zoho CRM
9.5
Web+Center
Lead management
Bigin by Zoho CRM
10.0
Web+Center
Email marketing
Bigin by Zoho CRM
9.0
Web+Center

CRM Project Management

Bigin by Zoho CRM
9.5
Web+Center
Task management
Bigin by Zoho CRM
9.5
Web+Center

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
Web+Center
Pipeline visualization
Bigin by Zoho CRM
9.5
Web+Center
Customizable reports
Bigin by Zoho CRM
10.0
Web+Center

Customization

Bigin by Zoho CRM
9.0
Web+Center
Custom fields
Bigin by Zoho CRM
9.0
Web+Center

Security

Bigin by Zoho CRM
9.8
Web+Center
Single sign-on capability
Bigin by Zoho CRM
9.5
Web+Center
Role-based user permissions
Bigin by Zoho CRM
10.0
Web+Center

Social CRM

Bigin by Zoho CRM
10.0
Web+Center
Social data
Bigin by Zoho CRM
10.0
Web+Center
Social engagement
Bigin by Zoho CRM
10.0
Web+Center

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
Web+Center
Marketing automation
Bigin by Zoho CRM
9.0
Web+Center

Platform

Bigin by Zoho CRM
9.5
Web+Center
Mobile access
Bigin by Zoho CRM
9.5
Web+Center

Incident and problem management

Bigin by Zoho CRM
Web+Center
8.6
Organize and prioritize service tickets
Bigin by Zoho CRM
Web+Center
10.0
Expert directory
Bigin by Zoho CRM
Web+Center
7.0
Subscription-based notifications
Bigin by Zoho CRM
Web+Center
7.0
ITSM collaboration and documentation
Bigin by Zoho CRM
Web+Center
7.4
Ticket creation and submission
Bigin by Zoho CRM
Web+Center
10.0
Ticket response
Bigin by Zoho CRM
Web+Center
10.0

Self Help Community

Bigin by Zoho CRM
Web+Center
8.7
External knowledge base
Bigin by Zoho CRM
Web+Center
8.4
Internal knowledge base
Bigin by Zoho CRM
Web+Center
9.0

Multi-Channel Help

Bigin by Zoho CRM
Web+Center
9.7
Customer portal
Bigin by Zoho CRM
Web+Center
9.5
Email support
Bigin by Zoho CRM
Web+Center
9.5
Help Desk CRM integration
Bigin by Zoho CRM
Web+Center
10.0

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

Web+Center

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

Web+Center

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

Web+Center

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

Web+Center

  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer

Screenshots

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

Web+Center

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Web+Center Editions & Modules

On-premise Edition
Small business Edition$4001
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,0003
Unlimited tech licenses$18,0004
  1. 3 techs license + 1 yr support
  2. 10 techs license + 1 year support
  3. Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted$251
Cloud Hosted - Unlimited Techs$1,0002
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.5
Web+Center
9.0

Usability

Bigin by Zoho CRM
9.5
Web+Center

Support Rating

Bigin by Zoho CRM
9.5
Web+Center

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