What users are saying about
5 Ratings
66 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    Bigin by Zoho CRM

    81%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 5/5 features

    Customer data management / contact management

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Workflow management

    7.6
    76%
    6 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.1

    Bigin by Zoho CRM

    71%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Lead management

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Email marketing

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.1

    Bigin by Zoho CRM

    71%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Task management

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.7

    Bigin by Zoho CRM

    77%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Customization

    7.3

    Bigin by Zoho CRM

    73%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Custom fields

    7.3
    73%
    6 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Bigin by Zoho CRM

    84%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Social CRM

    6.7

    Bigin by Zoho CRM

    67%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Social data

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    Social engagement

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    Bigin by Zoho CRM

    81%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Marketing automation

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Platform

    9.0

    Bigin by Zoho CRM

    90%

    Web+Center

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Bigin by Zoho CRM

    Feature Set Not Supported
    N/A
    8.6

    Web+Center

    86%
    Web+Center ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.4
    74%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Self Help Community

    Bigin by Zoho CRM

    Feature Set Not Supported
    N/A
    8.7

    Web+Center

    87%
    Web+Center ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.4
    84%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    Bigin by Zoho CRM

    Feature Set Not Supported
    N/A
    9.7

    Web+Center

    97%
    Web+Center ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Email support

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Web+Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Bigin by Zoho CRM

    83%
    6 Ratings
    9.0

    Web+Center

    90%
    2 Ratings

    Usability

    8.1

    Bigin by Zoho CRM

    81%
    6 Ratings

    Web+Center

    N/A
    0 Ratings

    Support Rating

    7.7

    Bigin by Zoho CRM

    77%
    6 Ratings

    Web+Center

    N/A
    0 Ratings

    Likelihood to Recommend

    Zoho Corporation

    It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
    Read full review

    Internet Software Sciences

    It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
    Read full review

    Pros

    Zoho Corporation

    • Easy to use and operate as there are not "23 million" options, but still powerful.
    • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
    • Allows deals pipelines with fully customisable stages.
    Read full review

    Internet Software Sciences

    • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
    • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
    • The automated email and text message alerts are great to alert techs right away to reported problems.
    Read full review

    Cons

    Zoho Corporation

    • It is quite easy for a new user, no training is required you are always ready to go with it.
    • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
    Read full review

    Internet Software Sciences

    • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
    Read full review

    Pricing Details

    Bigin by Zoho CRM

    Starting Price

    $9 per month

    Editions & Modules

    Bigin by Zoho CRM editions and modules pricing
    EditionModules
    Express$9.001
    Premier$15.002

    Footnotes

    1. per month per user
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount for annual pricing.

    Web+Center

    Starting Price

    $400 3 techs license + 1 yr support

    Editions & Modules

    Web+Center editions and modules pricing
    EditionModules
    Small business Edition$4001
    Enterprise Edition$1,7002
    10 Tech Enterprise Edition$6,0003
    Unlimited tech licenses$18,0004
    Cloud Hosted$255
    Cloud Hosted - Unlimited Techs$1,0006

    Footnotes

    1. 3 techs license + 1 yr support
    2. none
    3. 10 techs license + 1 year support
    4. Unlimited tech license + 1 yr support
    5. Per User per Month
    6. Per Month [Unlimited Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Internet Software Sciences

    No answers on this topic

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    Internet Software Sciences

    No answers on this topic

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    Internet Software Sciences

    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Internet Software Sciences

    • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
    Read full review

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