What users are saying about
27 Ratings
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Score 7.8 out of 100
10 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Blackbaud Online Express

Blackbaud's Online Express is very well suited for small to medium non-profit organizations for tracking e-communications sign-ups and statistics. It is also perfect for creating and editing online donation forms to insert into existing websites so the web pages match the companies website rather than having an entirely different look. We use the program in collaboration with Raiser's Edge so I am not sure how appropriate it would be for an organization that is not using Raiser's Edge. It seamlessly integrates with Raiser's Edge.
Linda Behrman | TrustRadius Reviewer

Salsa Engage

Salsa Engage provides a robust interface to Salesforce--our primary CRM--allowing non-intervention synchronization to categorize supporters into groups for email communication. As we are only six months into our implementation, we have not found areas where it's not appropriate to use beyond nit-picky synchronization delays and smart group updates.
Kevin Gay | TrustRadius Reviewer

Pros

Blackbaud Online Express

  • Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
  • If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
  • Transaction reports are easily accessible on the Blackbaud Merchant Services site.
Patricia Gauss | TrustRadius Reviewer

Salsa Engage

  • Low bounce rate
  • Customizable donation pages
  • Intuitive reporting
Kalyn Hoffman | TrustRadius Reviewer

Cons

Blackbaud Online Express

  • Access via Blackbaud's web portal, and to Citrix, is clumsy and slow.
  • User creation and management is also clumsy, slow, and error-prone.
  • Integration with Raiser's Edge is a pro, but it also can make using Online Express more complicated than necessary for users just looking for a simple email marketing tool.
Patrick Plaisance | TrustRadius Reviewer

Salsa Engage

  • Affordability.
  • Social media compatibility.
  • Being able to target specific electeds.
Annie Regan | TrustRadius Reviewer

Usability

Blackbaud Online Express

No score
No answers yet
No answers on this topic

Salsa Engage

Salsa Engage 9.0
Based on 1 answer
Easy to use interface, far superior to classic. You did this right.
Kevin Gay | TrustRadius Reviewer

Support Rating

Blackbaud Online Express

Blackbaud Online Express 9.0
Based on 6 answers
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
Emily Brady | TrustRadius Reviewer

Salsa Engage

Salsa Engage 9.0
Based on 1 answer
Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.
Kevin Gay | TrustRadius Reviewer

Alternatives Considered

Blackbaud Online Express

Constant Contact definitely has more bells and whistles when it comes to email campaigns but we found it to be more complex than we needed. Blackbaud Online Express has the right combination of simplicity, ease of use, and features needed to be successful with our email marketing
Jenna Montgomery | TrustRadius Reviewer

Salsa Engage

Salsa Engage has a huge advantage over competitors when it comes to pricing. Since it is a newer software, it offers a lot more features for a lesser price. We explored many options and we decided on Salsa because of the integration with the CRM software and the ability to customize all of our donation and ticket pages.
Kalyn Hoffman | TrustRadius Reviewer

Return on Investment

Blackbaud Online Express

  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
Anonymous | TrustRadius Reviewer

Salsa Engage

  • Our event participants are always maxed out and Engage allows them an easy way to sign up and participate.
Nancy Snyder | TrustRadius Reviewer

Screenshots

Pricing Details

Blackbaud Online Express

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salsa Engage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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