Blackbaud Online Express vs. Salsa Engage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Online Express
Score 7.3 out of 10
N/A
With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud Online Express enables users to create and send mobile-responsive emails. Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for…N/A
Salsa Engage
Score 7.4 out of 10
Mid-Size Companies (51-1,000 employees)
Online fundraising platformN/A
Pricing
Blackbaud Online ExpressSalsa Engage
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud Online ExpressSalsa Engage
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Blackbaud Online ExpressSalsa Engage
Top Pros
Top Cons
User Ratings
Blackbaud Online ExpressSalsa Engage
Likelihood to Recommend
9.1
(12 ratings)
7.1
(5 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
8.9
(10 ratings)
9.0
(1 ratings)
User Testimonials
Blackbaud Online ExpressSalsa Engage
Likelihood to Recommend
Blackbaud
For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
Read full review
EveryAction
For smaller organizations who don't have extensive data needs (i.e. not many audiences to segment) and who don't need robust reporting, this works great.
Read full review
Pros
Blackbaud
  • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
  • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
Read full review
EveryAction
  • Integration with SalesForce
  • Easy-to-use interface
  • Technical support
Read full review
Cons
Blackbaud
  • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
  • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
Read full review
EveryAction
  • Translation from salsa engage into our CRM system
  • Could use more modern email templates
  • More restrictions regarding image upload. Currently, you can upload any size and insert it. The email will not send correctly but you do not receive an error message.
Read full review
Usability
Blackbaud
No answers on this topic
EveryAction
Easy to use interface, far superior to classic. You did this right.
Read full review
Support Rating
Blackbaud
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
Read full review
EveryAction
Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.
Read full review
Alternatives Considered
Blackbaud
Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
Read full review
EveryAction
EveryAction is a lot cheaper, but Salsa has more featured with targeting certain elected officials/better text messaging strategies
Read full review
Return on Investment
Blackbaud
  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
Read full review
EveryAction
  • Our event participants are always maxed out and Engage allows them an easy way to sign up and participate.
Read full review