Blackbaud Raiser's Edge NXT is definitely cleaner, more streamlined, and more modern than other Blackbaud offerings. That said, it still has a ways to go in terms of full-functionality when compared to the other, more complete CRMs. I did not have a choice in the selection of …
RE-NXT is much more user friendly than Salesforce. Navigating the software took so many more mouse clicks and the pages were visually confusing. I will say that discontinuing or updating pledges/payment information on pledges was much easier, but that was the only good aspect …
I came into this job and learned Raiser's Edge. We were a relatively early adopter of Blackbaud Raiser's Edge NXT, so I have not had experience using any other products like this. In previous jobs, I used specific designed software (think insurance entry and claims) and this …
We switched from Jenzabar which was a huge pain point for us. Our IT department had to write our reports but they did not have the capacity to manage everything by themselves. Jenzabar was able to store our data but retrieving it was a huge challenge even for someone with a …
There just is no system as robust and capable as Raiser's Edge NXT. It's ability to track anything you'd like, give you space to create custom fields (attributes) and utilize fields in different ways than intended give it the extra advatage that we hadn't seen in other …
We chose Blackbaud for their excellent fundraising and donor management platform. It is user friendly with state of the art technology and very comprehensive tool that provides an ideal solution to integrating donors and allows us to drive donor engagement through activation. …
RE NXT is harder to use to than NeonOne - but NeonOne lacks a lot of functionality and is not appropriate for higher education or more sophisticated nonprofits. RE NXT is easier to use than Luminate. Its Marketing module is not nearly as sophisticated as Luminate but that's OK …
I have used Blackbaud Raiser's Edge NXT, Raisers, and LO as well. I do not do as much in LO as I do in the other two software's. I was unaware that they were so many programs offered. I use Blackbaud Raiser's Edge NXT and Raisers more because it does what I need it to do when I …
Salesforce is very strong with this AI and enabling staff to be more effective in their daily engagement with prospect per their goals.RE could be more competitive if they offered this support as stands part of service contract.
Blackbaud Raiser's Edge NXT does not compare to the back end of Raiser's Edge. There is no way to get specific information, run advanced queries and reports, and run merges through Blackbaud Raiser's Edge NXT. Despite this, Blackbaud Raiser's Edge NXT is easier for new users to …
Every organization I've worked at has used Raiser's Edge. I don't have any experience with other databases. I have never been a decision maker in picking Raiser's Edge. Knowing what I know now, if I did have a say I would've put off getting NXT as long as possible until more …
I think this product is well-suited for educational institutions, both at the private high school level and the higher education level. It covers a lot of ground in terms of recording information, and you have a lot of ability to tailor the software to your needs. I think there's some room for growth in terms of recording DEI information. Organizations who have very small staff may not want to consider this product because they might not have the time to take advantage of all the capabilities NXT has.
Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
We have a lot invested in NXT and it suits our needs perfectly. There would be no reason for us to consider a needless conversion to a new solution. I do not believe there is any other product on the market that would be worth considering.
NXT seems easy to learn on a relatively deep level. There are glitches, like with everything, but it is usually easy to see where they are, most of time. I like that Development staff can choose what they want to see and where they want to see it, and it doesn’t affect my screen.
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
The support hat Blackbaud can be iffy at times. When they are busy they must hire on a large temporary worker pool to help support and often times they are not capable of answering the right questions and delaying the process for your solution to be complete. When it is not the busy time, most things get answered in a normal rate.
When you get a good, knowledgeable person for in-person training, you can't beat it! Hands on, real time, questions answered on the spot. And they want to make sure you get what you needed before leaving. To also have dedicated time without other distractions is very important to the learning process in my opinion.
For the most part, the instructors who teach the online courses are very knowledgeable and personable. I will say that the instructor-led classes, which are the only actually helpful form of online training offered by Blackbaud, are likely prohibitively expensive for many, especially if you have multiple team members who need to be trained. One-off classes do not necessarily provide the best return on investment as you may not have selected the best class for the training that you're looking for, or you may sign up for a class that is taught by a poor instructor (which is rare) and you'll find yourself needing or wanting to take it again. The only other option is to sign a multi-year contract which is, again, expensive, and may be more than you need. There are definite gaps in some of the course offerings as Blackbaud Raiser's Edge NXT is relatively new. Most of the classes also require a time commitment of one and a half to three hours, which could be more than your staff can spare.
Blackbaud was with us every step of the way during the migration of our data to the newer version of the software. They made it as easy as possible, and the huge task that it was was made much easier with their help.
There just is no system as robust and capable as Raiser's Edge NXT. It's ability to track anything you'd like, give you space to create custom fields (attributes) and utilize fields in different ways than intended give it the extra advatage that we hadn't seen in other products. It's got a vast network of plug ins that help automation features as well.
Pricing really seems to be all over the place, and everything else you need is an extra add-on cost. The biggest issue is training. Options are limited unless you subscribe and pay for it across your contract.
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.